We checked into VGC at 4 pm 1 1/2-2 years ago. (came in from the east coast). I had requested upper floor room (WoC view, but that is always a crap shoot). They said they had trouble finding my reservation (which seems weird) because my room had been switched 3X that day. The CM told me this, that we had been switched around. SO, we got: FIRST floor, handicapped room, "view" of a wall near the side of the pool. It was the last room left, they said. I was able to get room switched the next day (to a 3rd floor, average view) room, because the 1st floor room was not suitable for my autistic son (he could literally just exit the slider door and walk away, there was not even a railing around the outside area). (They told me I need to tell them in advance it is a medical reason not to be on first floor, not just to request an upper floor? Will figure that out for our next trip).
Next trip I am checking in early, staying one night in a regular room at GC, before moving over to VGC.