Quote:
Originally Posted by brunette8706
*
I disagree. I think the consumer wants:
a. a fair price for products
b. doesn't want to be gouged by surcharges for buffets
c. their beds made and rooms cleaned before 4 p.m.
d. to be treated fairly by all Cast members
e. to be greeted with politeness i.e. thank you and welcome via cms
Bottom line consumers pay a premium for these types of expectations at WDW. The above is something a consumer should expect not want when going to WDW, in my opinion
Points b and c are matters of opinion. I generally don't eat at buffets, so I don't "want" anything in regards to them. As for my room -- once I leave the resort in the morning, I don't go back until it's time for bed. So it doesn't matter to me at all whether the beds are made and the room cleaned before 4pm, because I won't get back there until 10pm. Those two points are things that YOU may want, but I don't think that you can say they are things that all consumers expect.
Points a, d and e are subjective. I may think that my WDW trip comes at a fair price. You may not. I may think I'm being treated fairly by CMs. You may not. I may be perfectly satisfied with the politeness of the CMs I meet. You may not. And therein lies the problem. There is no absolute in any of the items you claim consumers want. So it's impossible to deliver on them. Disney could change every single policy and pricing strategy they have to a point where you are completely utterly totally satisfied. And there would still be some guy behind you saying that it was too expensive and not friendly enough. Disney will never satisfy all of its customers. But they seem to be satisfying the majority of its customers, or you would think that they would be closed or bankrupt.
Just read the trip reports thread. People come back saying that they had the best trip of their lives -- that everything was wonderful, CMs amazing, fabulous service, etc. Someone else can come back from a trip that very same week and say that it was horrible, CMs were rude, service was crap. Who's right?
You think that b and c are incorrect? So consumers enjoy being "gouged" at buffets? I know, I know. You stated you "don't do buffets". That only means that you don't do buffets. But then if you did, you'd enjoy being "gouged"? You can't argue a negative. All I get from this, is you don't like buffets. I think Brunette has a valid point of contention however, that most people (consumers) don't want to be "gouged" for the buffets.
As to point C, I am a consumer, Goofy4prez is a consumer and Brunette is a consumer. Therefore, her use of the plural: "consumer" is completely relevant and correct. She is therefore correct in her conclusion that "consumers want their beds made and rooms cleaned before 4:00". You don't. That's o.k. no one will criticize you for that. Free will is such a wonderful thing!
As to point's A, B and C being "subjective", yes it's true. I'll tell you what though, I'd bet you a Dole Whip that you could find enough support for these three statements online. In fact, I am utterly positive these things are true by a major majority of folks. I don't need to qualify statements such as people wanting value for what they spend.
Personally, I think your just being mean to her because you don't agree with her conclusions. Lighten up.