Do you still call Member Services?

[disneynutz]

Instead I prefer to send an email for this, because in the email I can write down exactly what I want and list the points I want to use (I have multiple contracts and often use banked points). On the phone I often forget to tell MS something.

Yesterday I used the chat to add a room request and it worked like a charm.

I would chat again and ask what requests are in the system. On occasion they either didn't really add ours or they were deleted by mistake.

Bill

 

[bobbiwoz]

I called yesterday to have them break up a 2 day waitlist into 2 1 day waitlists. I hope I get them both, they are in the middle of a stay!

Disappointed, I just checked and the waitlist has not been divided. I was told they had computer problems, but it would be done. I will have to call again.