bunnyfoo:
I'll be glad to tell you what happened. And I have to preface my comments by saying that I'd done several orders with them with no trouble whatsoever. So I don't know if they've gotten too big or what, but this is what happened:
I ordered -- and paid for -- the Fiskars Circle Scissor from them. Instead, they sent me the Fiskars Circle Cutter. Of course, they wouldn't send me the correct item until I returned the wrong one they'd sent. I mailed it back priority and two weeks went by (I'd been told the correct item was "already packed and ready to go" and would be shipped immediately after the Cutter was received). I heard nothing from them, so I started emailing.
After three emails, I finally received a response saying that the Circle Scissor was on its way. A week later, I received not the Circle Scissor, but the Circle Scissor pen blade! Wrong again!
I emailed them again, angry at this point over the repeated mess-ups, and the fact that I still hadn't been credited for the return shipping I paid. Donna Marie, the owner, emailed me back with excuses about how hard their employees work! Give me a break -- I've worked retail, too, and have no patience for people who get it wrong repeatedly. It's called *customer service*!! She told me that the credit was being put through for the shipping. I had to email again to get them to credit me for the item I'd never received!
A week later, the Circle Scissor price had been credited, but still no credit for the return shipping. I emailed *again* and was told, "Oops, they said they took care of that, guess they didn't." Finally, several days later the credit showed up.
So, that's the scoop. Maybe others would've had more patience with them than I did, but it was enough hassle to turn me off from ordering from them for good.
