Do NOT use this DVC broker!

[DisneyJanFeb2008]

I have had the worst experience with Stay at WDW, a DVC broker. Steve there is SO rude - I cannot believe his attitude with potential customers. He sends the most arrogant, rude responses like he doesn't care about your business. And they won't check availability w/o a deposit. Do not use!!!!!!!

 

[magicmonette]

Thanks for heads up. You had multiple bad experiences? Like not just one bad day that could have been reason?

 

[CarolMN]

Sorry you had a bad experience. I have not heard anything about this particular broker. I know there are several out there who rent points.

FWIW, I do not blame anyone for not checking availability without a deposit. Unless the person is prepared to book immediately, it's just a waste of time. Availability changes so often that you really cannot know what is (or will be) available until you actually make the reservation.

 

[DisneyJanFeb2008]

Agree on the not booking before deposit - that was just a small irritation since another broker did check availability first - but it was his incredible rudeness - told me I'm the type of customer he would never want, etc. SO rude and unprofessional!!! And to think I was going to give them business!!!!!

 

[Deb & Bill]

When did you plan to go? If you planned for within the next 30 days, I can understand his wanting a deposit.

 

[Dean]

I have had the worst experience with Stay at WDW, a DVC broker. Steve there is SO rude - I cannot believe his attitude with potential customers. He sends the most arrogant, rude responses like he doesn't care about your business. And they won't check availability w/o a deposit. Do not use!!!!!!!

We weren't there but I personally would not reserve with out a deposit at under about 2 months (must be paid before 31 days) and before online reservations I would not check availability without a firm commitment if available outside of that time.

 

[Judique]

We weren't there but I personally would not reserve with out a deposit at under about 2 months (must be paid before 31 days) and before online reservations I would not check availability without a firm commitment if available outside of that time.

I've only rented my points for 1 year when I couldn't use them all up. The one lady that I booked a night for that was under two months was so accommodating about getting payment to me.

I agree with what everybody is saying. There's risk for both sides in one of these transactions. But for the points owner, booking without a deposit is pretty risky if it puts the points into possibly going to holding status.

I've never heard of the company you are speaking of. However, I've heard nothing but good about Daddio - a site sponsor. Why not contact him or someone else on the rent trade board and move on?

I'm also kind of curious why you would post this on a board frequented by owners?

 

[Lynne M]

I'm also kind of curious why you would post this on a board frequented by owners?

Owners rent points too, when they don't have enough of their own.

 

[bumbershoot]

...but it was his incredible rudeness - told me I'm the type of customer he would never want, etc....

When telling us why you didn't like the business, using an "etc" isn't really all that helpful, FWIW. The sentence you said he said IS rotten. And the "etc" might have been good info for us. We weren't there, we don't know.



That said.....

This is all spelled out in the FAQs (I googled the name of the company and am looking through it):

"Once we determine your itinerary is available, we ask for a 10% deposit to book the trip. In the unlikely event that your exact itinerary sells out between receipt of the deposit and acquiring the reservation (through our network of DVC members), your deposit is, of course, fully refunded."

BUT...

"In most cases, if your trip is more than 7 months away, we require the 10% deposit to check availabilty as reservations that far out require a more manual approach. Just make sure you're serious about your trip, pay your depsosit, and have no worries - if your trip is available, we hold it. If your EXACT trip is not available, we refund your money - plain and simple."


Reading FAQs is a good thing; businesses write them up so that answers are provided before questions are asked, and to save people from worry when they are suddenly asked for something they weren't expecting.

 

[Daddio]

DisneyJanFeb2008,

For quick results and professional service with a smile, every time, please contact me. I am really good at what I do. have been doing it for over 5 years and have thousands of positive comments from guests both on my site and on these boards. I am recommended by more Disney sites than any other service.

May I now ask why you would not give us a shot at accommodating you? I am just curious.

~ David

 

[DisneyJanFeb2008]

Thanks David, just merely because your point cost was higher but I'm sure your customer service is better!

 

[Daddio]

Thanks David, just merely because your point cost was higher but I'm sure your customer service is better!

Thanks for the reply.

~ David

 

[bighoo93]

Thanks David, just merely because your point cost was higher but I'm sure your customer service is better!

Sometimes you get what you pay for. I've worked with David on both sides of rental deals, and recommend him without hesitation.

 

[robinb]

Agree on the not booking before deposit - that was just a small irritation since another broker did check availability first - but it was his incredible rudeness - told me I'm the type of customer he would never want, etc. SO rude and unprofessional!!! And to think I was going to give them business!!!!!

if another broker already checked for you, why didn't you go with them?

 

[robinb]

FTR, the deposit policy makes sense. If the reservation is outside the 7-month window the broker has to dig up someone with enough points at the resort of choice and then have them check availability. It's a huge PITB for a 'looky-loo'

 

[bumbershoot]

It's a huge PITB for a 'looky-loo'

I'm even finding the MS phone calls to be a huge PITB for our *own* reservations! I have to call and add my extended family's names and address, and I'm not looking forward to it. SO many questions to get through before you get to the good stuff. I'm at home, schooling my son, nothing pressing going on here...and still I don't like doing it. And that's for OUR vacation!