Hi everyone, you will know me as DG24, I've been locked out of my account for some reason it keeps saying wrong password, I would ask them to reset it and wait but they never did, so I just opened an account with my same email and a new password.
Anyway our vacation in August/sept was awful. First contastrophy and no wedding. That's a story I'll keep to myself. Second three got sick while there and that was hard. But most of all we hate, I am sorry to say, we hate the beach club, we were finally able to move and the vacation wen better from there but we will never return to the beach club.
Let me say this is for us, in our situation, others would never be faced with the same obstacles. But if there are blind people out there than let me say, beach club is not for you.
Here are some of the problems we faced. First we were not greeted outside like told, so that is a worthless perk of paying for club level. Second there was no fast check in, it was a slow long process and we had already checked in on line. Third we were not even checked in by the club level people, we were checked in down stairs then had to go up stairs to be checked in again.
Plus we got the room we asked for. Bad news is no map of this hotel could have prepared my mom who is blind for the little nocks and crannies. And the huge long walk from our room to club level. Worse after she asked and asked and asked every time she called to have the room accommodations, they did not have any and could not get them. I think she was reasonable, she wanted the phone and safe instructions in Braille, and the evacuation instructions in Braille, and she wanted a bearer free room. Well after two days they put flashing lights in the room, which was worse for a blind person.
Then ever day she tripped, fell or crashed into something in the halls, the laundry of sheets thrown on the floor at breakfast that were still there when we wanted to change to go swimming mid afternoon. The dirty trays of food and dishes, one set sat for three days until we finally went and told a manager. Or the papers that kept getting thrown under out door that would make her slip and fall. It was like an obstacle course and mom was not winning.
After 5 days she finally said enough and demanded that they move her somewhere else. We went to the contemporary which we all thought we would hate. Again no club level welcome and again a pain in butt to check in, but we got the biggest room I have ever see, it was a hospitality suite, still far from club level but, at least as mom said there were straight lines, with no nocks and crannies. Club staff were nicer at CR. the room was well worth it. At BC we had a deluxe suite I think, bigger than regular room, smaller than 1 bedroom. Anyway the rest of vacation was great.
One other thing, mom was only one who did not get sick, she had to maneuver these halls without us because we were sick, and the club level staff who we hear are nice when your sick were not to us, they would not help mom get drinks down to us, she had to make six to ten trips to get drinks and food down to us. When asked if we could get hot tea they said no, and she was afraid to carry it being blind. She did not know and they did not tell her there was a coffe pot in room. At one point they said they were going to charge her for the drinks she took, and she called a manager. Three of us had the worst cold flu ever and non of us could help her at all, I thought staff was just rude and obnoxious.
So if your blind do not try the BC, go to CR. if we were not sick or if they had accommodated like she asked it would have been better. Club lever is definitely not worth it, half the free perks they do not give you, and the begrudge you the other half. Not like at dl resorts where they hand you twenty waters each morning as you walk out to the parks. They hide the water and when ask give weird looks and faces and tell you they don't have any.
Sorry I know many like this resort. Even if not due to blindness, I have to say we were treated better at CR and we definitely had an easier time with mom at CR.