I just returned from a three night stay. Mother/daughter trip and we just went to Epcot to enjoy Food and Wine. We were in room 3699. Two queen beds, no couch/pull out, and full balcony. I did not make any room requests for this stay, but if we stay here in the future I'll request something close to the lobby. From the room you could see the Swan/Dolphin and it overlooked the main pool. But you couldn't really see the pool, mostly you could just see roof. We didn't use the balcony at all - lovebugs EVERYWHERE! The room was pretty far from the lobby and was right next to a service room/elevator. The common wall was the wall with the TV and mirror and thankfully not the beds. Often when we were taking an afternoon break the whole wall with the TV would shake because staff was busy moving cleaning carts, etc. Not constant or loud, just startled us at first! We had a Keurig coffee maker which was nice. The coffee wasn't amazing, but 100% better than those old coffee makers. We had "full sized" bath products (shampoo, conditioner, body wash, bar of soap, mouth wash, and lotion). Our room was serviced midday and we had turn down service each night (beds turned down, TV on to the resort channel, and chocolates). I don't remember having turn down service last year when we stayed at the BC. Two things I just don't like about BC are - lack of QS space and the lobby smell (to me it smells like burnt cookies). On our check out day we spent some time in the solarium which was nice and quiet (and cool) compared to the busy main lobby. We didn't get refillable mugs, but I noticed a lot of the Halloween mugs. Anther observation was character voices in the elevators announcing the floor level. Cracked us up! Overall we had a lovely time at BC.