We've stayed at CSR roughly 5 times in the last 5 years. We book a standard view room, and put in a request for 'anywhere except Ranchos'. We have been put in Ranchos every single time! Last time, we went to the front desk to ask to be moved. I asked if the standard rooms in Casitas had availability. The CM was snarky, and said that if we wanted Casitas, we should have booked 'preferred'. I calmly said that there are standard rooms there too, and she said 'but they're not guaranteed'.
Is there a trick for getting a standard room somewhere other than in Ranchos??