We stayed at CSR Jan. 31 - Feb. 2. It was our first time at CSR and we thought it was a beautiful resort. We had great experience with bussing despite staying in the Cabanas.
A few things we experienced/observed...
1. Check in. We did online check-in and a few days prior to arriving I received an email which supposedly allowed us to bypass checking in at the lobby. However, when we arrived we were directed to the regular check-in desk. Not a big deal since it was in the morning and lines were short.
2. Luggage Services. Because we didn't receive our ME luggage tags until several days after we returned home, we had to retrieve our luggage at the airport and take it with us on ME. We checked our bags and were told we could call and have them delivered to our room (when it was ready) but we would have to be there for them to be delivered, which we did. I called and inquired how long it would take and was told "up to 40 minutes". After an hour, I called back and they told me it would be at least an hour. Quite frustrating, so we walked up and retrieved the bags and got back to the room in less than 15 minutes. As we walked past the desk in the lobby, there were 3 cast members standing around doing nothing.
3. We requested Cabanas and but were placed in Ranchos. The CM made a quick call and said if we didn't mind waiting, we could get a room in Cabanas. We were happy to wait as we were heading to the park anyway. We finally got the text our room was ready after 5pm. The surfaces were greasy and it felt like they sprayed the room down to freshen it, and everything seemed damp. However, the room was cleaned better the next day by housekeeping, including getting rid of the smeary nightstand, dresser, etc.
4. Honestly, the rooms are quite worn and not nearly as nice as I expected. I found our past rooms at Pop and ASMo to be much cleaner and much less wear and tear. However, I felt the bedding was much more comfortable at CSR, and we enjoyed the design, ceiling fan and wooden sliding doors. We lucked out and got a corner room so two windows which was nice.
5. Hot tub was open 10a - 8p so we couldn't use it because we stayed till park close each night. Would like to have used it after a day in the parks.
6. Bus service was excellent. We never encountered standing room only buses, and always got a seat even though we boarded at Cabanas. We especially liked that the CSR bus stops were so much closer at the parks than what we've experienced staying at values. Plus, the drive to the parks seemed much shorter this trip.
7. We are commandos and never take time to enjoy the resorts or pools. Despite the fact this was a 2 night, 3 day trip, we cut our park time early on our departure day and spent all afternoon enjoying the pools and resort which was really nice!
8. We got to see several alligators around the resort (in and near the water), which was cool for us Wisconsinites.
Overall, we would definitely stay here again. It's so pretty and relaxing.
Any questions?