Requests are not guaranteed, you can't use that as a factor for not specifically liking the resort, you could be at any resort and not get a room request. Sorry to hear about the beds, I believe the put in new mattresses a few years ago but maybe they need replacing again! I kinda felt like this about CBR last year, really looked forward to staying there but was disappointed, I've stayed at CSR before and loved it that's why we are going back, well and because POR didn't offer
free dining. I booked preferred before and this time doing business class. When we stayed at CBR we didn't book preferred and had the longest walk to everything, I will never not book preferred, it can really put a damper on your experience if you are put in an undesirable location.