Just wanted to share my experience with Disney World Personal Shopper, for those of you who might be considering using them.
Several weeks ago, I communicated with them and submitted $75.00 for a gift bag to be delivered on 1/15 to a family member arriving for their first WDW trip. Having heard nothing in the interim, I emailed on the designated day to confirm it was delivered. I didn't receive a response until 1/16 and the reply was that the bag was not delivered as scheduled because the proprietor was ill. She offered a refund or delivery on 1/16. As it was to late to make alternate arrangements without paying a hefty expedite fee, I agreed to delivery a day late.
I emailed the evening of 1/16 to confirm delivery was made, and did not receive a response until the morning of 1/17, when I was again informed the gift wasn't delivered. She offered to add a few pins for our trouble and promised delivery that day. On 1/17 I emailed requesting confirmation of delivery and, to date, I have received no response.
I happened to take a look at her Facebook page this a.m. and was very surprised to see many cheery posts have been made over the course of these days, advertising all the merchandise they are offering. Today, she also posted a number of pictures showing piles of boxes filled with marathon merchandise, prepped and ready to be shipped to her customers. This was the final straw for me as it seems clear that she's been quite attentive to other aspects of her business, while failing for three days in a row to deliver the gift bag I prepaid for weeks ago.
Given that, and the fact that my niece's trip ends tomorrow, I emailed requesting a refund at 4:00 a.m. this morning - now 18 hours later I have still heard nothing from her.
I was very much looking forward to surprising a wonderful little girl with the bag, and that didn't happen because this proprietor (at best) doesn't have anyone to make her deliveries when she is ill OR (at worst) she simply was bogged down with her marathon merchandise orders and decided my order was not a priority. Either way, it's a poor way to run a business and it's a shame that due to her irresponsibility, the gift never was delivered. I'm sorely disappointed that my niece didn't get her surprise but now, due to her lack of communication, I'm starting to believe my refund will be a struggle.
I'd strongly recommend you find someone else for your gift bag needs!
Several weeks ago, I communicated with them and submitted $75.00 for a gift bag to be delivered on 1/15 to a family member arriving for their first WDW trip. Having heard nothing in the interim, I emailed on the designated day to confirm it was delivered. I didn't receive a response until 1/16 and the reply was that the bag was not delivered as scheduled because the proprietor was ill. She offered a refund or delivery on 1/16. As it was to late to make alternate arrangements without paying a hefty expedite fee, I agreed to delivery a day late.
I emailed the evening of 1/16 to confirm delivery was made, and did not receive a response until the morning of 1/17, when I was again informed the gift wasn't delivered. She offered to add a few pins for our trouble and promised delivery that day. On 1/17 I emailed requesting confirmation of delivery and, to date, I have received no response.
I happened to take a look at her Facebook page this a.m. and was very surprised to see many cheery posts have been made over the course of these days, advertising all the merchandise they are offering. Today, she also posted a number of pictures showing piles of boxes filled with marathon merchandise, prepped and ready to be shipped to her customers. This was the final straw for me as it seems clear that she's been quite attentive to other aspects of her business, while failing for three days in a row to deliver the gift bag I prepaid for weeks ago.
Given that, and the fact that my niece's trip ends tomorrow, I emailed requesting a refund at 4:00 a.m. this morning - now 18 hours later I have still heard nothing from her.
I was very much looking forward to surprising a wonderful little girl with the bag, and that didn't happen because this proprietor (at best) doesn't have anyone to make her deliveries when she is ill OR (at worst) she simply was bogged down with her marathon merchandise orders and decided my order was not a priority. Either way, it's a poor way to run a business and it's a shame that due to her irresponsibility, the gift never was delivered. I'm sorely disappointed that my niece didn't get her surprise but now, due to her lack of communication, I'm starting to believe my refund will be a struggle.
I'd strongly recommend you find someone else for your gift bag needs!
especially when you try time and time again to get a resolution. I hope you don't have trouble getting your refund; I'd call my credit card and dispute the charges immediately.
