Ok. I hope I don't get flamed, but we used Impressions and it has been an awful experience!
I really liked her and I loved the things she had to offer, but she let us down. She has continuosly missed dates (the budget, ordering of the invitations, and delivery were all late), has been very bad about returning calls/e-mails, and when one of our items was not done right she has still not fixed it after 6 weeks. She always has an excuse that never seems to add up! Our planner has even had to get involved! We are suppose to order the rest of the things for our wedding (Mickey fans, place cards, etc.), but we won't until she fixes all the things that were done wrong!
Sorry, for the rambling, but this is a sore subject for me. Can't recommend her!