Disney Vacation Account

[cmdg]

Has anyone else used this? We've been adding to the savings for months, and today when I went to pay the CM told me it was declined. But I see the money in the account page online. The CM didn't know anything about a Disney vacation account.

 

[Disney Dad ADL]

What are you trying to pay for? Are you calling over the phone?

 

[cmdg]

What are you trying to pay for? Are you calling over the phone?

Yes, tried to make a payment over the phone and ended up speaking to a CM

 

[StirlingSilver83]

I have been adding money to our account, but I was planning on using the money for a deposit on a package for 2017 when the rates are released. I am going to be making me reservations online. Did you try to use it online?

 

[Disney Dad ADL]

I've used it to buy tickets online, was really easy.

I've heard over the phone, if the CM is not familiar with DVA, tell them it is a gift card and give them your DVA number. Apparently it works, though I don't have any personal experience with this.

 

[Dreamin192]

The CM needs to put in the number as a giftcard, I have sometimes had them put it in as something else and it comes back declined. Not all of them know this.

 

[AngiTN]

Yep, if the CM didn't know what it was chances are they tried to use it as a credit card. Won't work.
Will work as a gift card.

 

[cmdg]

I have been adding money to our account, but I was planning on using the money for a deposit on a package for 2017 when the rates are released. I am going to be making me reservations online. Did you try to use it online?

We don't have a package (bc I have an AP and don'e need tickets) so we can only pay over the phone.

 

[cmdg]

I've been on with them for 30 minutes now and am so frustrated. They said I can only pay with the account online, but you can only pay online if you have a package...

 

[cmdg]

Update: Apparently, according to the vacation account help desk, the disney vacation account can not be used for room only reservations.

 

[dansdad]

Update: Apparently, according to the vacation account help desk, the disney vacation account can not be used for room only reservations.

Did they say when this change was made? I know 3 families that have used their DVAs for room only reservations. The lastest one did it for a February 2016 trio.

They even use their DVAs to renew their APs.

 

[cmdg]

Did they say when this change was made? I know 3 families that have used their DVAs for room only reservations. The lastest one did it for a February 2016 trio.

They even use their DVAs to renew their APs.

I have no idea. I tired to point out that the vacation account website specifically says it can be used for hotel-only payments, but I'm just not having any luck. I think its so new people have no idea how it works. I've been on the phone for over an hour and still no progress

 

[dansdad]

I have no idea. I tired to point out that the vacation account website specifically says it can be used for hotel-only payments, but I'm just not having any luck. I think its so new people have no idea how it works. I've been on the phone for over an hour and still no progress

That's ridiculous! The program has been around for almost 2 years now. Stay strong and don't give up. I feel you're getting bad information right now.

 

[AngiTN]

Update: Apparently, according to the vacation account help desk, the disney vacation account can not be used for room only reservations.

Did they say when this change was made? I know 3 families that have used their DVAs for room only reservations. The lastest one did it for a February 2016 trio.

They even use their DVAs to renew their APs.

I have no idea. I tired to point out that the vacation account website specifically says it can be used for hotel-only payments, but I'm just not having any luck. I think its so new people have no idea how it works. I've been on the phone for over an hour and still no progress

I agree. I paid my room only reservation with the vacation account.
Did you specifically state to process it as a gift card?
What about calling back and just tell them you want to pay with a Disney gift card? Don't even mention the DVA

 

[DIS_MERI]

I used it for room only in November. I didn't mention DVA, just said I was paying with a gift card. Are you sure you are using all thedigits? It should be 16 digits.

 

[cmdg]

I used it for room only in November. I didn't mention DVA, just said I was paying with a gift card. Are you sure you are using all the digits? It should be 16 digits.

Yes, I have all 16 digits. I've tried twice, but I think I will just call back and try again. It's so frustrating that there is not a memo out or anything to let CMs know how to use these!

 

[dansdad]

Yes, I have all 16 digits. I've tried twice, but I think I will just call back and try again. It's so frustrating that there is not a memo out or anything to let CMs know how to use these!

Yes, definitely call back. I just talked to one of our friends that uses a DVA often because of your troubles. They too suggested what @DIS_MERI did, don't even say the words Disney Vacation Account. Just say you want to make a payment with a Gift Card. Our friend learned this the hard way after many hours wasted, like you, trying to teach the phone CMs how to do their jobs. She said once she started omitting the fact that she was using a Disney Vacation Account she has had zero issues.

 

[cmdg]

Ugh, just tried again only saying it was a gift card and it still didn't work!

 

[AngiTN]

Ugh, just tried again only saying it was a gift card and it still didn't work!

That sounds like there might be a problem with the gift card number

 

[pas130]

I just paid off my room only AP discounted reservation with our DVA. This is my 4 th trip paying off with my DVA and they were all over the phone. Sorry you're having such issues, definitely contact the help desk and make sure your number is okay and hasn't been blocked for any reason. Good luck!