Disney TV at Sears for $29! Better Hurry

[HALEYSMOMMOM]

I honestly didn't know... I thought maybe they were just clearancing them out for another newer model. Don't accuse everyone of something just a few are doing.

 

[kaytieeldr]

You knew it was a pricing error and you knew your order probably wouldn't be honored. The fact that Sears didn't cancel the order quick enough really isn't grounds to complain.

Lewis, just for the record, I'm not truly complaining. I don't actually expect to get a new 19" tv for $30. Of course if Sears e-mails me in two weeks that my TV is ready for pickup, I'll go get it - but I'm more interested in the entire procedure.

In the meantime, I'll be getting the $85 no-name TV from Target...

 

[rie'smom]

Gee,Lewis It sure is nice to know you can read minds!! Can you give predict the future too? How about a heads up-who's going to win the Super Bowl-I would like to know.
No,most of us did not know that it was a pricing error. Before you sit in judgement,perhaps you should read the whole thread!! It seems that you like to be the naysayer about a lot of things. Is this how you approach everything? Maybe your name should be Eeyore.

 

[KCMiller]

I haven't read the entire thread. This post is probably directed to more than just annie.

The people ordering the item knew it was a pricing error when they ordered it. The website, and the UCC, allows a merchant to cancel orders for pricing errors. I suspect the letter regarding the item being out of stock wasn't dishonest, based on the number of orders the item probably showed as being back ordered.

Some of the internet bargain sites no longer list obvious pricing errors. Too many people jump in. The merchants used to give customers a small gift card for the inconvenience but now the orders just get canceled.

You knew it was a pricing error and you knew your order probably wouldn't be honored. The fact that Sears didn't cancel the order quick enough really isn't grounds to complain.

Well, I wouldn't want to comment about the need to make a formal BBBB complaint, but I disagree with the assertion that the people ordering the item knew it was a pricing error. It was a heck of a discount, but we've all seen clearance items and loss leaders before. I would not have assumed it was a mistake, particularly since others were buying it for that price. I STILL am not assuming it was a mistake - but supply certainly outstripped demand. If it was any mistake, it was on the part of Sears, however, not on the part of those who decided to make a good faith effort to purchase a nifty little TV for a fantastic price. Not a mistake to take them to court with, by the way - a mistake to put it on the web site at all. They could have easily put these in the stores for that price and sold out all remining stock in a few days.


KC

 

[cra-z-4-dizney]

I haven't read the entire thread. This post is probably directed to more than just annie.

The people ordering the item knew it was a pricing error when they ordered it. The website, and the UCC, allows a merchant to cancel orders for pricing errors. I suspect the letter regarding the item being out of stock wasn't dishonest, based on the number of orders the item probably showed as being back ordered.

Some of the internet bargain sites no longer list obvious pricing errors. Too many people jump in. The merchants used to give customers a small gift card for the inconvenience but now the orders just get canceled.

You knew it was a pricing error and you knew your order probably wouldn't be honored. The fact that Sears didn't cancel the order quick enough really isn't grounds to complain.

Having an error posted on your website is one thing, but most of the people who sent complaints to the BBB sent them because Sears lied and said credit cards were being denied when really there was plenty of money there for them to charge. That is appalling aand unfair, not very good customer service!!!

 

[kerry34]

My order still is saying processed and they took the money out of my account today so I hope if they cancel this order I dont have too much trouble getting my money back. We'll see I guess.

I also thought that the reason why the price was so low is because they were just trying to get rid of them, I didnt give too much thought to it being a mistake at first. Honestly, if I didnt read this board and came across this, I would have purchased it and not given it another thought until it was time to pick up. It isnt so far fetched really, if Sears can sell DVD players for dirt cheap the day after thanksgiving than what is the difference.

 

[HayGan]

I haven't read the entire thread. This post is probably directed to more than just annie.

The people ordering the item knew it was a pricing error when they ordered it. The website, and the UCC, allows a merchant to cancel orders for pricing errors. I suspect the letter regarding the item being out of stock wasn't dishonest, based on the number of orders the item probably showed as being back ordered.

Some of the internet bargain sites no longer list obvious pricing errors. Too many people jump in. The merchants used to give customers a small gift card for the inconvenience but now the orders just get canceled.

You knew it was a pricing error and you knew your order probably wouldn't be honored. The fact that Sears didn't cancel the order quick enough really isn't grounds to complain.

Lewis,

I have to disagree with you on this one. Target recently clearanced out a similar tv and many of us missed out on those. When I ordered this tv on Saturday I truly believed that it was a model that was being moved out for another one (like at Target.) There was no intent on my part to take advantage of a pricing error.

There is history behind this deal so while some people ordered (or tried to order) this once it was identified as a pricing error, not everyone was aware that this was a error on the part of Sears.

While I do think Sears has poorly managed the situation (my AMEX account is proof of that!), I do think that some people are getting all worked up over a situation that was known to cause problems when they got involved.

 

[Lorikr65]

You knew it was a pricing error and you knew your order probably wouldn't be honored. The fact that Sears didn't cancel the order quick enough really isn't grounds to complain.

You're assuming we all knew it was a pricing error. It is not uncommon for a store to mark something down 75-80% or more when then are try to get rid of the item. I bought a mickey tv from target at 50% off and so did lots of others before this "bargain". When I went to Sears saturday morning to pick up the tv it did not cross my mind that it was a pricing error and they gave me the tv. Not until I got home and came back to this thread did I realize it was a pricing error. I also agree that they should have taken it off the site the same day. I tried numerous times sat and sun to see if I could order and I was able to 2 more times. The site was up and down for 2 days. If you're fixing it then it shouldn't be going up and down.

 

[Lewisc]

I'll concede some people may have thought it was a blow out clearance price although $29 looks more like a pricing mistake. Either way people shouldn't have been surprised when all or most of the orders didn't get filled.

A human being makes a mistake and internet sites cause tons of people to jump on it. Some companies do a better job of catching the mistakes faster than others. It sounds like Sears didn't pick up the error until the computer showed the items as being out of stock and they saw how many orders were back ordered.

 

[cra-z-4-dizney]

I'll concede some people may have thought it was a blow out clearance price although $29 looks more like a pricing mistake. Either way people shouldn't have been surprised when all or most of the orders didn't get filled.

A human being makes a mistake and internet sites cause tons of people to jump on it. Some companies do a better job of catching the mistakes faster than others. It sounds like Sears didn't pick up the error until the computer showed the items as being out of stock and they saw how many orders were back ordered.

This "mistake" was pulled about 10 times and then put back on for people to order...does not make sense to me?????

 

[rie'smom]

My order still is saying processed and they took the money out of my account today so I hope if they cancel this order I dont have too much trouble getting my money back. We'll see I guess.

I called my Mastercard CC company(actually a debit card)yesterday. The funds were released to Sears. I'm anxious to see if I get a CC denied message. DS who is a lawyer-civil cases and real estate not one who sues everybody in sight- says Sears is asking for a lawsuit. It's not because of the ad error but because they are issuing the CC denied messages. And no, I'm not planning to sue Sears but somebody might.

 

[grlpwrd]

I haven't read the entire thread...

Maybe you should to get the facts straight...

 

[hlane]

I was just wondering, do you think it could be up to each individual store if they want to cancel the order?

 

[Lorikr65]

Another interesting comment made by the person ringing up my tv. He said "oh, it's $29.97" stressing the "97". He stated closeouts end in 97cents. So, he wasn't surprised at the price.

 

[hlane]

I was just wondering, do you think it could be up to each individual store if they want to cancel the order?

Ok nevermind, LOL!! I just checked & it says "Processed" then I checked my email & it says cancelled.

 

[4greatboys]

A human being makes a mistake and internet sites cause tons of people to jump on it.

I agree people make mistakes. But Sears has blatantly lied to many of us regarding the situation. I was told my cc was denied. I called my cc company who in fact told me they had an authorization on file to Sears the same day my order was placed and for the same amount of my order.
Now a mistake is one thing but to just lie about it is wrong.
Also several of the ppl on this thread that was told it was out of stock actually saw the item there in the store, so again with the lies. I have much more respect for a company who stands up and admits its mistakes than trying to turn the tables on the customers.

 

[grlpwrd]

Well, before ordering did anyone bother to read the Terms & Conditions? There's a link at the very bottom of the homepage.

Some parts that I cut and paste:


* The use of the Sears.com website (this "Website") and the sale of products and services offered on this Website are governed by the terms and conditions set forth below and all other disclaimers, guidelines, policies and terms and conditions of sale appearing on this Website under Customer Service (collectively, the "Terms and Conditions"). Your use of this Website in any manner, whether browsing, activating an account with us or making a purchase, constitutes your acknowledgement that you have read the Terms and Conditions and that you agree to follow and be bound by them. Sears reserves the right to modify or change the Terms and Conditions at any time without prior notice to you. Therefore, we recommend that you please read them carefully each time you use this Website.

Please note that the guidelines, policies and other terms and conditions of use and sale at the retail stores of Sears, Roebuck and Co. ("Sears") and other Sears-affiliated or co-branded websites may vary

* Modification of Content

Sears attempts to ensure that the Content on this Website is complete and current. As indicated in the DISCLAIMERS set forth below, Sears does not guarantee that the information contained on this Website will not contain errors, inaccuracies or omissions. Such errors, inaccuracies or omissions may relate to price or to product description or availability. Sears reserves the right to correct any error, inaccuracy or omission or to change or update the Content without prior notice to you. Further, Sears reserves the right to refuse or cancel any orders containing any error, inaccuracy or omission, whether or not the order has been submitted, confirmed and/or your credit card has been charged. If your credit card has been charged for the purchase and your order is canceled, Sears shall promptly issue a credit to your credit card. If you are otherwise unsatisfied with your purchase, you may return it to Sears. Please see our Return/Cancellation Policy.

* You may purchase merchandise from this Website by using any one of the payment options listed in Payment Options. Sears reserves the right to change its payment procedures at any time without prior notice to you.




Mistake or not they had themselves covered. They were within their rights.

Again, I've been thru this many times and I would hate for someone to implode just because of it.

 

[rie'smom]

Well, before ordering did anyone bother to read the Terms & Conditions? There's a link at the very bottom of the homepage.

Some parts that I cut and paste:


refuse or cancel any orders containing any error, inaccuracy or omission, whether or not the order has been submitted, confirmed and/or your credit card has been charged. If your credit card has been charged for the purchase and your order is canceled, Sears shall promptly issue a credit to your credit card. If you are otherwise unsatisfied with your purchase, you may return it to Sears. Please see our Return/Cancellation Policy. [/I]

Mistake or not they had themselves covered. They were within their rights.

Again, I've been thru this many times and I would hate for someone to implode just because of it.

Do you always read the T & c of every company you buy from? I don't order from companies I don't trust and now that includes Sears. BTW, Sear's T & C were posted on the site about 16 pages ago.

 

[cra-z-4-dizney]

Well, before ordering did anyone bother to read the Terms & Conditions? There's a link at the very bottom of the homepage.

Some parts that I cut and paste:


* The use of the Sears.com website (this "Website") and the sale of products and services offered on this Website are governed by the terms and conditions set forth below and all other disclaimers, guidelines, policies and terms and conditions of sale appearing on this Website under Customer Service (collectively, the "Terms and Conditions"). Your use of this Website in any manner, whether browsing, activating an account with us or making a purchase, constitutes your acknowledgement that you have read the Terms and Conditions and that you agree to follow and be bound by them. Sears reserves the right to modify or change the Terms and Conditions at any time without prior notice to you. Therefore, we recommend that you please read them carefully each time you use this Website.

Please note that the guidelines, policies and other terms and conditions of use and sale at the retail stores of Sears, Roebuck and Co. ("Sears") and other Sears-affiliated or co-branded websites may vary

* Modification of Content

Sears attempts to ensure that the Content on this Website is complete and current. As indicated in the DISCLAIMERS set forth below, Sears does not guarantee that the information contained on this Website will not contain errors, inaccuracies or omissions. Such errors, inaccuracies or omissions may relate to price or to product description or availability. Sears reserves the right to correct any error, inaccuracy or omission or to change or update the Content without prior notice to you. Further, Sears reserves the right to refuse or cancel any orders containing any error, inaccuracy or omission, whether or not the order has been submitted, confirmed and/or your credit card has been charged. If your credit card has been charged for the purchase and your order is canceled, Sears shall promptly issue a credit to your credit card. If you are otherwise unsatisfied with your purchase, you may return it to Sears. Please see our Return/Cancellation Policy.

* You may purchase merchandise from this Website by using any one of the payment options listed in Payment Options. Sears reserves the right to change its payment procedures at any time without prior notice to you.




Mistake or not they had themselves covered. They were within their rights.

Again, I've been thru this many times and I would hate for someone to implode just because of it.

Oh I am sorry I still cannot find in there where it says "Sears has a right to lie to their customers and tell them their CC's are declined if a pricing error occurs. Or Sears reserves the right to tell customers that an item is out of stock even though it really isn't if a pricing error occurs." Can you show me where it says that???????

 

[mamalle]

No, have never seen that before but I guess Im from the golden days when a business honored what they published . If you read alot of the posts most of us are upset about either being lied to that our card was denied or they were out of stock when they were not. Not to mention that some were able to purchase the TV and others not. I think thats the main beef here. You dont have to treat a customer like that- just be honest and treat everyone fairly...