Disney to cancel FPs if room is cancelled

[crvetter]

Another loophole?? We won’t let Disney ruin our vacation!!

This won’t work because they said those Fastpasses would be applied to the first reservation and if you cancel the days associated with that reservation you lose the days. They said that making a split stay after Fastpasses are selected will definitely delete them.

 

[anomamatt]

No those are consistent. One was referring to modifying your entire stay to an new resort. The other was in regards to cancelling part of your stay only to do split stay. See my summary post:

https://www.disboards.com/threads/d...elled-confirmed.3732429/page-36#post-60294541

So not inconsistent but consistent.

So they don't care if you switch resorts entirely. But if you want to change to a split-stay with two on-site resorts, half your FPs will disappear? That doesn't make sense, even for Disney logic.

 

[crvetter]

If they were truly linked to a single reservation number, then there's no need for language about a 2 day grace period. There's something built into the IT that will reassociate orphaned FPs to a new reservation.

They said if you change resorts for the entire stay is how you can keep your Fastpasses. It has to be the entire stay And no setting up split stays. Split stays will cancel the second reservation made Fastpasses and will be assigned it’s own booking window.

Every time I called or chatted they all have said without a doubt each reservation has its own fastpass booking window so no continuous stay for that. And if you cancel your reservation used to book Fastpasses (partially or fully) you lose Fastpasses for the days cancelled. The one caveat is if you move your resort for the entire stay of the original reservation you get to keep your Fastpasses. It’s pretty easy for the CM to just say fastpass windows are per reservation.

 

[crvetter]

So they don't care if you switch resorts entirely. But if you want to change to a split-stay with two on-site resorts, half your FPs will disappear? That doesn't make sense, even for Disney logic.

I precisely told them it didn’t make sense but that’s what they said. They said because they are tied to that reservation that reservation no longer has the days they are gone. I mean you can call MDE help and resort reservation. They both gave the same story.

 

[SouthFayetteFan]

So they don't care if you switch resorts entirely. But if you want to change to a split-stay with two on-site resorts, half your FPs will disappear? That doesn't make sense, even for Disney logic.

I’m so glad Disney is out to bust those Split Stay people gaming the system by staying at 2 separate resorts and being all smug about how awesome it is. Those people ruin it for the rest of us who have to spend our entire week at 1 resort. /s

 

[anomamatt]

I precisely told them it didn’t make sense but that’s what they said. They said because they are tied to that reservation that reservation no longer has the days they are gone. I mean you can call MDE help and resort reservation. They both gave the same story.

I'm not doubting or challenging you, and I'm sorry if it came across that way. I just think it's lunacy on Disney's part. It makes no sense.

 

[Spaceguy55]

A quick internal thread poll:

The split stay problem with FP's is due to ;
A. IT mistakes
B. No one thought of this problem/outcome
C. Somehow saves or makes them more money
D. All of the above

 

[crvetter]

I’m so glad Disney is out to bust those Split Stay people gaming the system by staying at 2 separate resorts and being all smug about how awesome it is. Those people ruin it for the rest of us who have to spend our entire week at 1 resort. /s

I think it is an effect of killing the other loopholes of leading reservations and throwaway rooms. Unfortunately those that wanted to abuse the system led to this change. It really was detrimental to the system at some extent or else Disney wouldn’t have done anything. Could have been bad from just people complaining people were doing it and no material effect other than hurting their brand.

I'm not doubting or challenging you, and I'm sorry if it came across that way. I just think it's lunacy on Disney's part. It makes no sense.

I just wanted you to know I was in your camp and told them. I was suggesting you call so another person tries to get them to allow for an exemption to split stays. Definitely took no offense sorry if it came across that way.

 

[crvetter]

A quick internal thread poll:

The split stay problem with FP's is due to ;
A. IT mistakes
B. No one thought of this problem/outcome
C. Somehow saves or makes them more money
D. All of the above

I think mostly due to a limitation on the backend of differentiating on a consistent basis loopholes that someone could invent. With this policy it will be hard for loopholes to be created now.

Though I’d have to think about it but I’m sure a logical way to test could have been created but then might have been too difficult to explain to a majority of their customers so this is easier.

 

[guerns17]

So I just tested it out. I have an AP so I made 3 separate room only reservations.
One split stay scenario
Allstar movies April 23-April 28
Pop April 28 - May 3

One regular reservation
Port Orleans April 23 - May 3

I then went and made a fastpass every day of the reservations.

Next, I cancelled the port Orleans reservation. I was given a warning that my fastpasses would be cancelled.

I checked and none of the fastpasses were cancelled. I signed in and out to be sure. In addition I could modify/add any fastpass for the entire split stay.

Just wanted to try it out. I suppose it may be a loop hole they will change eventually? Or perhaps the system isn’t fully operational yet?

 

[BridgetBordeaux]

So I just tested it out. I have an AP so I made 3 separate room only reservations.
One split stay scenario
Allstar movies April 23-April 28
Pop April 28 - May 3

One regular reservation
Port Orleans April 23 - May 3

I then went and made a fastpass every day of the reservations.

Next, I cancelled the port Orleans reservation. I was given a warning that my fastpasses would be cancelled.

I checked and none of the fastpasses were cancelled. I signed in and out to be sure. In addition I could modify/add any fastpass for the entire split stay.

Just wanted to try it out. I suppose it may be a loop hole they will change eventually? Or perhaps the system isn’t fully operational yet?

Please monitor twice a day (spread out) over the next 3 days. The deletion of FP's may occur in 48 hours

 

[crvetter]

So I just tested it out. I have an AP so I made 3 separate room only reservations.
One split stay scenario
Allstar movies April 23-April 28
Pop April 28 - May 3

One regular reservation
Port Orleans April 23 - May 3

I then went and made a fastpass every day of the reservations.

Next, I cancelled the port Orleans reservation. I was given a warning that my fastpasses would be cancelled.

I checked and none of the fastpasses were cancelled. I signed in and out to be sure. In addition I could modify/add any fastpass for the entire split stay.

Just wanted to try it out. I suppose it may be a loop hole they will change eventually? Or perhaps the system isn’t fully operational yet?

If they are going to be canceled it will happen after some grace period. DVC told me midnight the next day and Disney Member Relations said 48 hours. So you might have to wait a few days.

 

[rteetz]

If they are going to be canceled it will happen after some grace period. DVC told me midnight the next day and Disney Member Relations said 48 hours. So you might have to wait a few days.

I had heard 48 hours.

 

[jhoannam]

So I just tested it out. I have an AP so I made 3 separate room only reservations.
One split stay scenario
Allstar movies April 23-April 28
Pop April 28 - May 3

One regular reservation
Port Orleans April 23 - May 3

I then went and made a fastpass every day of the reservations.

Next, I cancelled the port Orleans reservation. I was given a warning that my fastpasses would be cancelled.

I checked and none of the fastpasses were cancelled. I signed in and out to be sure. In addition I could modify/add any fastpass for the entire split stay.

Just wanted to try it out. I suppose it may be a loop hole they will change eventually? Or perhaps the system isn’t fully operational yet?

Thanks for testing it out. I know Disney is trying to close a loophole, but it's not the right way. I will be honest, if I have to do this to get the FPs I want for our entire split stay I will do it.

 

[anomamatt]

Thanks for testing it out. I know Disney is trying to close a loophole, but it's not the right way. I will be honest, if I have to do this to get the FPs I want for our entire split stay I will do it.

I agree on all counts.

 

[OSUZorba]

I'm really surprised that Disney would disincentivize split stays like this. A lot of people do it to spend time at a resort they couldn't afford to stay at for their whole vacation. You'd think Disney world love that behavior.

They don't want the "poors" clogging up their expensive hotels.

Goes right along with every other decision they've made lately that is basically, "who cares about customer happiness, they'll be someone else."

 

[JenniferYoung44]

So I just tested it out. I have an AP so I made 3 separate room only reservations.
One split stay scenario
Allstar movies April 23-April 28
Pop April 28 - May 3

One regular reservation
Port Orleans April 23 - May 3

I then went and made a fastpass every day of the reservations.

Next, I cancelled the port Orleans reservation. I was given a warning that my fastpasses would be cancelled.

I checked and none of the fastpasses were cancelled. I signed in and out to be sure. In addition I could modify/add any fastpass for the entire split stay.

Just wanted to try it out. I suppose it may be a loop hole they will change eventually? Or perhaps the system isn’t fully operational yet?

So what happened with the pop reservation??? Was that window opened too, even though it’s 65 days away?

Edit: Oooh nevermind, I get it. Testing a way to not get screwed on a split stay. Keep us posted

 

[Party.Of.4-NY>>>FL]

So what happened with the pop reservation??? Was that window opened too, even though it’s 65 days away?

I’m guessing, when it comes to the FP booking window, the continuous Port Orleans stay superseded the two reservations that made up the split stay.

 

[Party.Of.4-NY>>>FL]

So I just tested it out. I have an AP so I made 3 separate room only reservations.
One split stay scenario
Allstar movies April 23-April 28
Pop April 28 - May 3

One regular reservation
Port Orleans April 23 - May 3

I then went and made a fastpass every day of the reservations.

Next, I cancelled the port Orleans reservation. I was given a warning that my fastpasses would be cancelled.

I checked and none of the fastpasses were cancelled. I signed in and out to be sure. In addition I could modify/add any fastpass for the entire split stay.

Just wanted to try it out. I suppose it may be a loop hole they will change eventually? Or perhaps the system isn’t fully operational yet?

Thank you for testing this! If you have the time, please report back in a couple of days.

 

[Spaceguy55]

I think mostly due to a limitation on the backend of differentiating on a consistent basis loopholes that someone could invent. With this policy it will be hard for loopholes to be created now.

Though I’d have to think about it but I’m sure a logical way to test could have been created but then might have been too difficult to explain to a majority of their customers so this is easier.

I agree that they can't anticipate and resolve every scenario, but that won't stop people from trying.
On the other hand the percentage of guests that this will effect will be so small that guest services should be able to make them happy....
I think in the next few days we will have some answers but until a guest shows up for a real paid for split stay with FP's and they did not follow the current rules somehow..we will see then if guest services will reinstate any lost FP's