"Customer satisfaction has never been higher!" Yeah, okay, Bob.
I read an article that he was pulled from the
D23 line up of speakers because they were afraid he'd get booed off the stage. Iger gave him an out by coming up with this "dinner" he attended. The dude knows he's lying through his teeth. Kind of makes me think of the closing scene in "Animal House" when chaos breaks out at the parade and the Kevin Bacon character is screaming "All is well!" Swap Kevin with Chapek and you've got the current situation.