Disney refunding a lost Disney gift card

[RedheadedGaResident]

What does Disney do if you have a reservation on a cruise or at the world where you have paid your deposit or entire balance with a Disney gift card and you no longer have the card? I would think they would mail you the refund on a replacement card of some sorts. ( This does not apply to me, just curious.)

 

[bumbershoot]

On the Resorts board, I believe that I've read that people just get a check. It seems to be a bit of a process, so it's best to keep that GC!

 

[LilyWDW]

If you do not have the original gift card (ALWAYS hang on to them until you are sure you don't have to do a refund), they can issue a new card OR a credit to your account for when you get there. I have never heard of them issuing a check, but I may have missed that thread. However, the whole thing can not be done automatically and will take a CM supervisor to do so. It doesn't seem to be something just any CM can do.

 

[GaSleepingBeautyFan]

I always keep the gift card. I usually reload it for my next trip.

On my last trip in May 2012, I actually had a CM take my gift card and start to throw it away after I paid because it was used up.
I had to ask for it back and told her that I might need it if I decide to return the item. That was strange - Normally they hand it back and let me know it's all used up.

 

[kcs220]

We unfortunately had some experience with replacing GCs... my husband had $2000 in Disney GCs in his wallet and was pickpocketed in the Orlando airport. We had bought them at Giant Eagle (a Pittsburgh grocery store) and used our loyalty card. Giant Eagle was able to look up the gift card numbers and Disney replaced them for us within 24 hours... not only did they replace them quickly, but when we got to the Beach Club, we explained everything to the concierge (my ID had also been in his wallet, he had stashed it away for me because I was juggling the baby when we boarded, so we didn't even have an ID to check in to the room!); they were absolutely WONDERFUL and took care of everything for us. They took our cell numbers, sent us off into the parks to enjoy our vacations and not worry, and they had it all sorted out for us by the time we got back to the hotel that night (they even got Chase to overnight a new Disney Chase card to the hotel, signed for it and had it waiting for me the next day)!

Moral of the story: Save the GC numbers is a safe and accessible place!!