Disney Merchandise vent

[dreamergirl78]

So I am usually pretty much a whatever is whatever kind of person but I am a tad upset. My husband ordered me a statue while at WDW and it was too big to fit in a suitcase so we had it shipped to our house. Finally got it today and I opened it up and see that there is an on off switch on the underside of it. (which I did not even know existed) Anyway, the screw that holds the battery cover in place is missing as is the on off switch! It looks as though the wire was cut for some crazy reason. So I called WDW Merchandise. The girl that answered was a bit loopy and rude. I had no clue there was a research department that the complaint had to be sent to. She said my tracking numbers were wrong, which I was reading directly off the UPS tracking and WDW receipt. She also said if the research dept finds that nothing is wrong then I am out of luck. Like I cut the wire or something.
Has anyone else had problems returning damaged merchandise? Or did I just get someone who was having an off day?

 

[1hero2princesses]

I think you got someone having an off day. I got home to find out my sons Buzz Lightyear gun didn't work. Called in. They had me fax the receipt and they sent me a new one. Told me it would take 4 - 6 weeks. I got it in under two.

 

[hearts8701]

i brought perfume at epcot for $65.00 when i opened the box when i got home the bottle was half empty when i called disney the person was rude asking while i didin't notice it in the store i explained the box was wrapped in plastic and i had no way of knowing until i unwrapped the package i had to send the box of perfume back wth a copy of the receipt at my cost but i was send another bottle in 3 weeks time

 

[dreamergirl78]

I think you got someone having an off day. I got home to find out my sons Buzz Lightyear gun didn't work. Called in. They had me fax the receipt and they sent me a new one. Told me it would take 4 - 6 weeks. I got it in under two.

That is encouraging!!!

i brought perfume at epcot for $65.00 when i opened the box when i got home the bottle was half empty when i called disney the person was rude asking while i didin't notice it in the store i explained the box was wrapped in plastic and i had no way of knowing until i unwrapped the package i had to send the box of perfume back wth a copy of the receipt at my cost but i was send another bottle in 3 weeks time

Well, I HOPE I do not have to pay to return ship it. Considering how big ofan item it is, the shipping is a lot!