I just wanted to tell you all what a wonderful CM did for me yesterday! We were supposed to tent camp at FW for 3 days in Sept before heading for Vero. It was our only option because of the low price to be able to extend our vacation to a full week. I was getting very concerned about taking all of our camping stuff, tent, tarps, pots etc.(we are flying) I was also getting really concerned about my son who has been having issues being in the heat and getting dizzy and sick. Well, I called CR and asked to speak to guest relations. The CM asked if I would explain my situation to her first and I did. (oh yeah, I guess I should tell you I was asking if I could get a room at POP with the room only code I had gotten with FW camp site.) I did not tell her, but I knew I only had a certain amount to spend and I really needed a price break or it would be a no go. She proceeded to tell me she would need to check into things for me first before she sent me to GR. So she checked and came back and said sorry but nothing was left but a pref room at rack rate. I was dissappointed, but I let her reserve it hoping my DH would agree and let me pull the extra $$ from somewhere else. I told her to go ahead and we went through all the steps of canceling FW and rebooking. She gave me a new price (I cringed) and a conf. #. She sounded kinda tired or down to me so I asked her if she was ok. She said "oh, I'm sorry, I am not supposed to sound down, I'm really sorry!" I told her it was ok, that they work hard to show they care about us, and I wanted her to know I cared about her too. I told her I was really tired too because my Dad had quadrouple bypass on Thurs morn. It wears you out when you see someone you adore go through that. It turns out HER dad had just had heart surgery too. She told me how worried she had been and we shared what it was like to walk through that. I soon realized I was keeping her too long, so I thanked her for all her kind help and was prepared to hang up and she suddenly asked me to hold. I said sure, but I was thinking she was gonna come back and tell me she made a mistake and there were no rooms at all at POP. Well, she had me on hold at least 15 min. When she came back, she said " I was able to find you a discount!" It took $100 off my bill! I know that my not seem like much, but right now it is alot. She must have gone to someone and pleaded for me. I could not help myself but I started crying (must be the raw emotions from almost losing my dad!) I thanked her in tears for being so kind to me, and she said, "Disney cares about you, we want you to have a little magic after all you have been through" WOW! So unexpected, and kind. The spirit of Walt lives!
