Disney Magic Kingdoms

[joannam]

Where did you find that they are working on it? I can't find it anywhere. I did get a digital number in an email from them but that is all.

Thanks

I clicked Customer Care in the box that popped up when I opened the game. On the page that opened, I clicked the link for Support. Then a new page popped up where it said that in DMK, the problem is on their end.

 

[txlibrarian]

My game automatically updated sometime today on my ipad now it won't upload. Don't want to delete and reinstall then lose everything as I have been playing since the first week. Anyone else having this problem? Should I wait it out hoping they are working on it?

 

[evilqueenmindy]

The game automatically updated on my iPad. It took me a couple tries to even get it to open, and now it looks like I'm also banned for file tampering.

Oh well. I wasn't doing well in the bot challenge anyway

 

[evilqueenmindy]

My game automatically updated sometime today on my ipad now it won't upload. Don't want to delete and reinstall then lose everything as I have been playing since the first week. Anyone else having this problem? Should I wait it out hoping they are working on it?

Gameloft's support page lists the issue and says they are working on it.

I'd definitely wait before de/reinstalling

 

[DoreyAdore]

Hamm gives you 20 gems once you complete his leveling up to number 10. So that's a worth while goal.

I was referring to leveling up in the game, not leveling up characters.

 

[mmmears]

Thanks for sharing the info on the update. Because of all the posts here, I was able to stop my phone's auto update. I hope they fix it soon so that those of you affected can play again, and that this mess is not the update they were referring to when they said an update was coming out this week.

 

[SunDial]

I am not on Facebook to do the saving. What is and where do you find Gamecenter? Is it thru Google play or Google plus?

 

[winterbell82]

I updated the app and I guess I was one of the lucky ones that didn't get the banned notice. However it is acting super weird. Sometimes when I click on a character that has finished a task I get double tokens! Sometimes when I send a character out for a task they finish immediately and I get the rewards and can send them right back out! I know what a problem to have right! I just hope that when they fix it I don't loose anything! Anyone else having these welcomed little problems?

 

[purplejam]

My game automatically updated sometime today on my ipad now it won't upload. Don't want to delete and reinstall then lose everything as I have been playing since the first week. Anyone else having this problem? Should I wait it out hoping they are working on it?

I'm in the same position - it's really frustrating. Scared to uninstall and lose all my progress (I'm currently 300/something on the lifetime visitor leaderboard) I've got 4million magic and I have over time spent some real money - not much, but enough that I don't want to lose everything.

But, don't want to wait days for it to start working again!

Dilemmas and 1st world problems lol !!

 

[Didymus]

Well it's been an entire day of being "banned" for those of us that have done the update. The bots comp is definitely out for those of us who can't access the game, I feel bad for anyone who was close to Mrs I. Hopefully things are fixed soon...

 

[evilqueenmindy]

I'm still locked out this morning. I guess I'm actually working today. Sigh.

 

[AGoofykindagirl]

Well my phone did the iOS update and when it came up, it updated the app. So I've been banned too (since shortly after posting my thank you ironically). Yes, it is still down this am. I did go to Gamesoft website and reported I had the problem. Will check periodically to see if it gets fixed.

 

[JenJen0604]

People are saying if you uninstall and reinstall it works. I am too afraid to do it.

I had the game on my iPad but never played there. When I clicked it to see if I could get around it, it gave me the option of choosing my saved game through Facebook. I clicked it but it didn't load. Do you think that means if I uninstall it and reinstall it it will be saved? Anyone know high tech things??

So afraid. Really wanted Mrs. I.

 

[Kewz1]

I'm a relatively new player who's been lurking here the last few days. I read the posts about the update but was still saddened to wake up this morning and discover I'm now banned too.

I already had Mrs I so I was just fighting to stay at the top of the leaderboard.

Hoping it all gets fixed soon!

 

[evilqueenmindy]

People are saying if you uninstall and reinstall it works. I am too afraid to do it.

I had the game on my iPad but never played there. When I clicked it to see if I could get around it, it gave me the option of choosing my saved game through Facebook. I clicked it but it didn't load. Do you think that means if I uninstall it and reinstall it it will be saved? Anyone know high tech things??

So afraid. Really wanted Mrs. I.

Yeah, I'm pretty hesitant to uninstall myself. I've been playing this thing since close to the beginning, and I'm really afraid of losing everything. I hope this gets resolved today. I shudder to think what my happiness levels will be when I finally get back in there.

 

[Valehikari]

Yeah, I'm pretty hesitant to uninstall myself. I've been playing this thing since close to the beginning, and I'm really afraid of losing everything. I hope this gets resolved today. I shudder to think what my happiness levels will be when I finally get back in there.

Yeah do NOT worry about happiness, it is quite easy to regain... just I'm pissed because 24h without fixing this issue is really much and I was the top leaderboard... MEH!

 

[Disney_Princess83]

Iam another player than has been banned. It's so frustrating. I had no idea auto updates were on my iPad (I never auto update anything for this very reason) I doubt I'll get Mrs. Incredible now if I can't play for another day or so , I've submitted a complaint so I'll see what happens.

 

[tazleiten12]

Is the update and banning problem just on Apple or Android to?

 

[JenJen0604]

Silver Lining is they have to extend the event or something? Give everyone Mrs Incredible? Has to be or something. Can't just be like too bad.

I hope they fix it today. Serious withdrawals lol

 

[DoreyAdore]

People are saying if you uninstall and reinstall it works. I am too afraid to do it.

I had the game on my iPad but never played there. When I clicked it to see if I could get around it, it gave me the option of choosing my saved game through Facebook. I clicked it but it didn't load. Do you think that means if I uninstall it and reinstall it it will be saved? Anyone know high tech things??

So afraid. Really wanted Mrs. I.

You could check on your iPad and see if your game is linked to Facebook. If it is then you should be fine to uninstall/reinstall on your phone.