My name is Gloria and I answer some of the questions that come in to the All Ears website. Obviously there has been a lot of discussion about the new policy change re tickets purchased from outside agencies.
Late last night I received two questions about the new policy and I responded to those questions as best as I could at the time. Apparently my responses (quoted in this thread) have caused some concern about the accuracy of the website.
I apologize if I have caused more confusion about the new policy. My response was my personal response. Below is the "official" reply from the All Ears website. I hope it clears up some of the confusion.
...Last week, after the All Ears Newsletter had been mailed, we became aware of an unannounced change in Disney's policy regarding tickets that were purchased from non-Disney sources. Several guests reported that when they attempted to add a day to their Magic your Way ticket that was purchased from a non-Disney source, they were refused and told that they would have to spend more than $100 for a single day ticket. Several tried at both their resort concierge and at a guest relations window and were told the same thing.
We called the Disney Ticketing office and and spoke to a supervisor. We were told that commencing with last week's price increase "3rd party tickets can no longer be upgraded to passes at a pro-rated rate, have days added, or have options added at a discount." A different call to a second Disney source confirmed it but added that this does not affect
AAA.
On the basis of that, we changed our ticket FAQ to reflect the new policy. More refinement of the policy will likely become known as time passes. We will keep watching the situation and listening to our readers' comments about any problems or successes they have had in this area.
A new policy goes into effect rather suddenly but communication and training hasn't occurred yet, etc. 
