Disney let me down!!!

[cra-z-4-dizney]

OK here is the story...

DH went to WDW with his mom, I sent him as a birthday/anniversary gift...we are going in Dec (me, Dmom, and DD's) well, yesterday, I was really kind of bummed because today was our anniversary. So I called Pop Century, and talked to guests services. I asked them if they would send a little something up to the room since I couldn't be there with him. The lady took down all the info from me. She asked me if there were any special characters that I wanted to sign the card and I told her Mickey and Minnie would be great and she asked if I wanted my name on the card too. So I told her yes. She told me that they would send it up to the room today while they were out at the parks. So I was really excited. I coyldn't wait to hear from DH tonight to let me know that he got it. Well he calls and I ask him if he went up to the room yet and he says yes, and I said well was there anything thing there for you, aand he said what are you talking about and I said was there anything in the room for you. He said no I didn't see anything but I could go check again, so I tell him I will call him back. Well, I call Pop Cetury and ask the about the card and all and the lady says "Oh they must have forgot ????? WHAT how does Disney forget??? UGH I can't believe it, I am so disappointed!! The lady said well we can do it for tomorrow...I said our anniversary was today not tomorrow. She just apologized again. I told her to go ahead and send it up tomorrow, but it won't be the same. I am really disappointed. I know that they didn't have to do it, but then they should have just said no and I would have made other arrangements. Oh well, I guess I just needed to vent...thanks for listening.

 

[experiment626mom]

Pop did the same thing for my sister's birthday. I called a few days before we went and set up balloons and a card to be sent to the room. I too was told they forgot!! I even spoke to a manager about it and she still didn't receive anything.

 

[daisyduck123]

Oh I'm so sorry that happened...I guess the rest of us now know not to try & have anything like that sent at POP. (By the way, I love POP. This just sounds like an area that needs help).

 

[robinb]

Bummer .

My guess is that your DH will still love the anniversary card. Even if it was a day late.

 

[ducklite]

I"m sorry it happened. Although they are under no obligation to do anything for people, they really should put a set policy in place to avoid disappointment. I think you would have rather been told "no" from the start than be let down. On the otherhand, we just had a MAJOR storm here, lots of people who work at WDW live in flooded areas, and they are very likely short staffed. Please keep that in mind as well.

In the future, the only way to GUARANTEE something will be in the room is to pay for it. Call the WDW florist and have a gift delivered.

In the deluxe resorts you can call room service and have wine or tuxedo strawberries or such delivered as well.

Anne

 

[Antonia]

You sent your DH off with his mother to WDW for YOUR anniversary? Why didn't you go, too??? I couldn't have done it.

 

[Lisa loves Pooh]

They forget b/c it is a value resort.

I second what ducklite said. Stuff has been a bit crazy the past couple of days--the oversight could have been a very innocent one due to Wilma.

While it isn't ever guaranteed...I am convinced that oversights don't happen as often on Monorail circle (GF, Poly, CR).

 

[LindsayDunn228]

You sent your DH off with his mother to WDW for YOUR anniversary? Why didn't you go, too??? I couldn't have done it.

You beat me to it. As a gift to my husband I surely wouldn't sent him off to WDW with someone else besides me.

 

[Tigger_Magic]

You beat me to it. As a gift to my husband I surely wouldn't sent him off to WDW with someone else besides me.

I dunno... I suppose I wouldn't mind if my DW sent me off to WDW with someone else. But with my luck, it would be a trip with my MIL!

 

[MsDisney23]

I am sorry they forgot! One year we stayed at the Poly, they had somehow found out it was DD birthday, we came to find cake, ballons, etc in the room! We where all surprised!

 

[cra-z-4-dizney]

You sent your DH off with his mother to WDW for YOUR anniversary? Why didn't you go, too??? I couldn't have done it.

I sent DH because he cannot take off in Dec. and he really wanted to go, so I sent him with his DM. I just talked to him tonight, and I am soooo glad I did because he is having a blast!

 

[UrsulasMyHero]

Not to be a downer but as Ducklite said, they aren't under any obligation to do it. They probably tried, but due to other things, perhaps low staffing from the storm and what not, they just didn't get around to it. I'm sorry you were dissapointed.

 

[Daxx]

You get what you pay for, right!?

While I feel bad that this happened, I really don't think your complaint is valid. I could see complaining if you ordered and paid for a service that wasn't fulfilled. I wouldn't count on anything unless I paid for it. As Ducklite said, Disney is not under any obligation to do this for you. Sure, they try to make things festive ... but it isn't mandatory that they do these little things.

 

[cra-z-4-dizney]

You get what you pay for, right!?

While I feel bad that this happened, I really don't think your complaint is valid. I could see complaining if you ordered and paid for a service that wasn't fulfilled. I wouldn't count on anything unless I paid for it. As Ducklite said, Disney is not under any obligation to do this for you. Sure, they try to make things festive ... but it isn't mandatory that they do these little things.

Oh, I totally understand that they were under no obligation to me it was the point that they said they would do it...If they didn't want to do it they should have just said no. You know kinda like when you ask someone to do something for you and they say yes you expect them to do it. Thats all, I didn't call anyone and complain, I just said I was disappointed.

 

[Daxx]

Oh, I totally understand that they were under no obligation to me it was the point that they said they would do it...If they didn't want to do it they should have just said no. You know kinda like when you ask someone to do something for you and they say yes you expect them to do it. Thats all, I didn't call anyone and complain, I just said I was disappointed.

My mistake ... I thought you were complaining about it. I know exactly where you're coming from ... you think that you've done something special and it falls through!

I don't think that it was a matter of them not wanting to do it ... I think it was a matter of it falling through the cracks (not that I'm justifying it). I think they should have simply said "I'm sorry, we don't provide that service. If you'd like to send a gift, I can transfer you to blah-blah-blah ...". At least you wouldn't have been disappointed.

Honestly, I think that if they can't do it for all, they shouldn't do it at all.