Disney is reading message boards

[Renysmom]

I found this clip on another site. The news report talks about how Disney is now actively reading boards and reacting to things that are posted.

(I couldn't find video on you tube so this is a link to the posting which has the video, hope that is okay)

http://srsounds.com/forum/showthread.php?t=1379

And Mickey.. if you are reading this....

 

[Evil Princess]

Many companies do this, and have been doing this for years. Disney is no exception.

 

[Tasmen]

Yep yep. It's just smart from a business perspective to read what consumers are saying about your 'product'.

 

[phamton]

Here's the url to the newsreport:
http://www.youtube.com/watch?v=UT4l8qZfu04&eurl=http://srsounds.com/forum/showthread.php?t=1379

 

[mickeysgirl17]

Well, I hope they are listening to their customers!!!! If were not happy, they won't be successful. I hope its true.

 

[bytheblood]

The company I work for has a team of 10 where they do this much of their week. They are a part of the marketing team, but they really collect data for the execs. They surf sites, read forums and have user IDs to respond or even ask questions they know the answer to like a "regular Joe" so that they are somewhat in "disguise." This team takes the data (good and bad) and compiles it for bi-weekly meetings to share with the executives what is going over very well and what is complained about the most. Very interesting.

 

[bradk]

(hi, mom!)

 

[nbodyhome]

Disney has been reading message boards for many years. Hopefully things good come of it! I BET that is why the Pirates and Princess party was renewed for August. The numbers didn't seem great, but there have been many people who want to go (and how else would Disney know that?)

 

[CarolA]

I would have been more surprised to hear they aren't reading them. (That's why I posted my plea for them to FIX the website a few days ago... LOL!)

 

[MALE*RN*777]

I send emails to alot of the campgrounds that we frequent with the good and not so good reports on the other forums I belong too. I think it is a great thing to do and they are free to change things and explain themselves on the forum.

 

[Luckymommyx2]

I think I've just found my Disney dream job from home!

 

[yankeepenny]

well, if they read these boards....



Dear Disney,
Please get rid of that mud you call Nescafe coffee and serve real coffee at all the resorts...

Sincerely,
a DisBoarder

 

[Albertan mom]

Dear Disney,

Please have free dining in August this year!
Please give the kids back the old kids menus and dessert choices!
Please let Canadians get good deals. Money at par would be good!

Please let me win a trip? (okay, wishful thinking! )

Thanks, your biggest Alberta fan!

 

[CanadianGuy]

Why do I feel a whole new board coming to the DIS...

"Dear Disney..."



Knox

 

[DisneyMomx7]

Dear Disney,


Please get real coffee
Please let AP holder use DDP
Please don't stop AP discounts

Thanks!

 

[bytheblood]

I'll chime in on that one, too.......

Dear Mr Disney Executive Sir,

I am on my knees begging for decent coffee. Not nescafe, but real, true to life coffee made from tasty coffee beans, freshly ground.

Also, Mr Executive Sir, can you please send me a discount code?

Thank you!

Sincerely yours,
A huge fan of Disney and big spender that helps you get a bonus.

 

[terribm]

well, if they read these boards....



Dear Disney,
Please get rid of that mud you call Nescafe coffee and serve real coffee at all the resorts...

Sincerely,
a DisBoarder

AMEN SISTER!!!!

 

[indigoxtreme]

Dear Mickey;

Thank you for all the fun and fond memories you have given to me and my family over the years. We are now starting a whole new generation of family goi9ng to Disney effective 2005. We are bringing the 2nd grandchild down in June for her 1st visit and when our son has his family we will continue the family tradition.

I still tear up when I think of my son marching in the afternoon parade at MK in april 2000 with the high school band. Watching my children's eyes glaze over with the wonder at seeing the Castle for the first time and everytime. My granddaughter hugging the Princesses and getting to meet Ariel.

We also got to meet some wonderful new friends (from the UK) last year in February when my husband and I spent our 30th wedding anniversary at WDW.

So I just wanted to send you a big thank you

 

[2Princes2Princesses]

I am hopping on this bandwagon!

Dear Disney:

Please please....the coffee. Something decent. Anything decent. Seriously. The stuff is bad. Try it.

 

[bytheblood]

Maybe the coffee they made in Monsters Inc is the same coffee that is sold on Disney property.