Disney Hurricane Policy

[peter11435]

Originally posted by DizGeek
You missed it all didnt you? Again, this is a post for "Disneys hurricane policy" it has nothing to do with rides being closed. My response was how they handled pass reimbursements. Should they not offer reimbursements due to the park being closed for 2 days?

First of all I think rather than complaining about the little stuff look at the more important thing. Disney's hurricane policy is to keep you safe, your fine aren't you, you had water and power throughout the storm didn't you, you had food after the storm didn't you? The answer to all of these questions is yes, which shows that Disney’s hurricane policy is very good. You cannot expect them to loose money by giving you food after all they already have to deal with. Also the cost of the food is only part of the cost, don't forget about paying cast members to run the resorts, while these same resorts have many rooms being given for free and reduced rates. Personally I think you should be ashamed of yourself for the way you are acting. Remember a portion of those five dollars will pay cast members, many of which have large amounts of damage to their homes.
As for Disney having to reimburse your, technically they do not. And neither does a team after a baseball game gets rained out, they only do it out of generosity not because they have to. These are acts of nature and are out of their control. If you read the back of your ticket it says clearly they are not responsible if the parks or attractions close at any time due to weather or any other event out of their control.

 

[WDSearcher]

Originally posted by DizGeek My response was how they handled pass reimbursements.

No ... your response was how they handled YOUR pass reimbursement. You don't really know how anyone else's was handled. You can assume things, but you don't know. You had a CM who did not offer you a reimbursement, and you had to ask. Once you did, you were happily given one. No question, no challenge. I don't see the problem. Was asking the question really that big of a deal ... that much of an inconvenience?

Again ... this all seems to be about the fact that you had to ask. If getting the replacement tickets had been a trying ordeal or a struggle or three trips to the manager's office or two letters and a phone call or something, then I get it. But it wasn't. It was a question, a smile, and some tickets. And other people here have posted that they were offered replacement passes and didn't have to ask. So, obviously, you got a CM that day who was tired or unsure ordidn't know or was new or just plain forgot to ask or whatever. But the bottom line is that you got your tickets.

So ... why the continued grief??

 

[DizGeek]

Originally posted by HumphreytheBear
As I stated before MANY people choose not to go to the park even when it was open so perhaps some people didn't feel that a refund was necessary.

I didnt mention anything regarding a refund on the days the parks were open...why would you say this? A refund is not necessary for days the park remained open. Once again, all I'm saying is, if you close the park down for whatever reason ie hurricane/no employees/no electricity/whatever...then a refund is in order. No?

 

[DizGeek]

Originally posted by WDSearcher
You don't really know how anyone else's was handled. You can assume things, but you don't know.

Well, lets see....no refund offered for me, no refund offered for friends staying at the Contemporary, and no refund offered to the people (strangers) staying next to us that week. Sounds to me like you're the one assuming.

 

[tjkraz]

Originally posted by DizGeek
Well, lets see....no refund offered for me, no refund offered for friends staying at the Contemporary, and no refund offered to the people (strangers) staying next to us that week.

Funny how this story keeps changing a little bit with every re-telling...

 

[DizGeek]

Whats different?

 

[gigi1313]

refund offered *ME* (and i was at pop century)

as a matter of fact, one of the voice mails left on our phones on sunday had something to do with tickets/reimbursement/ information... so even if you (and the rest of the world you suddenly encountered that had not been offered reimbursement either) were not offered a refund at check-out, you were encouraged to go to the front desk sunday night... which may have been your problem... rather than deal w/it sunday night (and visit mickey in the lobby!) you opted to wait 'til checkout, perhaps leaving the cm to presume you had already handled it in a timely manner?

 

[kilee]

I definetly think this thread has run its course. It has turned more into a debate than an informative thread.