Ok, after a LONG day on the phone with a VERY rude
AAA branch manager (his wife is the Travel Manager who was supposed to make our payment)...
our trip is REBOOKED and now PAID IN FULL!!!!!!!! 
Here's what happened. Last night I called Disney Visa to order Reward Cards for our upcoming trip and to transfer our reward dollars. Well, I noticed that there were no charges on our Visa for our Disney trip. I had called AAA on 10/12 to pay in full- the actual 45 day mark was 10/15 so I called 3 days early. At that point the AAA people were like why are you paying now? It's not due until check in. I told them packages were due at 45 days... That should have been my first clue that this office is completely inept as far as Disney.
So, I asked DH about the CC, and we just figured it was taking a while. We decided we better double check just in case. I emailed the GF Concierge and asked them to check on our ADRs and email me our new itinerary. I also sent an email to my AAA agent and the branch manager asking why it wasn't showing up.
Well, this morning I had an email from the GF IPO saying they couldn't find our reservation at all anymore and that our ADRs were also missing. I tried calling I called CRO and spoke with a really nice CM who said that no payment had been made on our ressie and that it had been pulled and was in the process of being cancelled TODAY. they would NOT let me pay CRO directly as AAA holds the reservation. I told them I couldn't get hold of anyone at the AAA office, and CRO said there was nothing they could do as it was not "my" reservation and was well under the 45 day. So I literally had today to get this straightened out. He said as of midnight the reservation would be 'gone'.
I finally called the emergency number at AAA and got hold of someone. I was sobbing, in tears, and not real happy with him. He said to call back in 30 minutes. I did, and he still hadn't even pulled my file! I told him our reservation number, what had happened, that the Travel Manager had my payment last Wed, Disney was cancelling our ressie... He gets all defensive and it turns out he's the branch manger and she's his WIFE! He said he'd "try" to help me (very sarcastically). I said "TRY"?! After you all have completely messed up our package? He was a jerk. He tried calling CRO twice and couldn't figure out how to pay off the package. Finally, he reluctantly got his wife on the phone, and she called them. She never apologized or even explained why she dropped the ball. Supposedly we are PAID IN FULL , but I just got home from my kids Halloween Carnival at school and haven't called CRO yet to verify.
Then I emailed the GF IPO and asked them to please see what they could do. THEY WERE AWESOME!!!! They were able to get our ADRs back including CRT. Some of the times are a little different, but that doesn't matter. They went above and beyond, and I am so happy we paid extra for concierge. Otherwise, we probably wouldn't have any ADRs at this point.
So, believe me on Monday am DH and I are doing some serious complaining to AAA (above the Branch Manager's head) and writing a letter to AAA corporate documenting what happened. I am thoroughly disgusted with this situation and the branch manager's attitude today was appalling (blaming it all on Disney for not notifying them when the package wasn't paid...). I will never book with them again unless I use Michelle Shears or another AAA Disney specialist.
Again, thank you all for the prayers and PD. I'll let you know after I call CRO. I am so exhausted now (I can't tell you how hard I cried all day- I know it's a trip, but I am so looking forward to this). Bama's on now, so ROLL TIDE! Gonna have a beer and watch the game. I'll post again afterwards.
Luckily, I was at a gas station, so some people helped me, but I was not thrilled!
button under their user name and report the post. You can also choose to "ignore" members if you so desire under User CP/Miscellaneous/Buddy-Ignore List. ETA: BTW, I actually thought the Halloween picture was funny. A little gross (but I have a sick sense of humor) but funny.
(okay 50 and not raining) but worse than Florida
Triplefigs are going to DisneyWorld!!!! 
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