I have to TOTALLY agree with the others here who are frustrated. DD just told me on the phone she is so frustrated that she and her Fiancee are actually discussing going to City Hall in Dallas and getting married there NOW and changing all of their stuff to a VR!!!! At this point I am not sure it would be a big deal, I mean like I said in my last post in reality....they are all VR's since you are married before you leave port!!!
I believe that these girls deserve nothing but the best treatment that DISNEY has to offer I have been to WDW I can't even count how many times, I have been on 4 cruises and am a member of the Vacation Club. I use to work at The Disne Store (before they sold to a Childrens Place) and I have SEEN what they do for Dissatisfied CUSTOMERS!! it is unbelievable. And I am sure many of you have seen it on trips to WDW.
There is no reason that they cannot have the Captain read a simple passage or do a special ceremony to remember a loved one, after all we will be doing it while DOCKED in Nassau, he's not steering the ship!
I have NEVER in all of my trips, cruises or anything EVER had a reason to be angry or unhappy with the service I have had with Disney, as a matter of fact we have been amazed at what people will complain about, but this is not right I agree with EVERY WORD that PIXY posted here, I have not talked to Cathy since I am just Mon of the bride and DD told me she sent Cathy yet another e-mail today and doesn't even expect an answer until the new year but she is standing up for herself.
Goldeelox I am going to send her your email (thanks for offering) I am not sure she has too many more questions as she told me today she will get on the ship and when she meets with whomever there she will TELL them what she wants and if they are not accomidating she will make sure they know how unhappy she is with the service she is receiving.
Sounds horrable I know, but they are paying for a service and they deserve answers to questions, they deserve a right to small additions, they deserve respect.