1BLINDMICE
Earning My Ears
- Joined
- Jan 15, 2011
- Messages
- 15
The Disney trip that wont be.
I have been lurking on these boards for over 5 years. I found it very informative and loved living through others trips and pictures. Some on this board are very funny and others are very detailed orientated, something I am not. Ive loved the pics of packed luggage and the count down calendars.
A little background, there is me, Michelle, just turned 40, my hubbie John who is 40 something, my moody 14 soon to be 15 daughter Em., and my surprise daughter Chloe who just turned 1.
We have gone to Disney numerous times. He proposed to me at the Contemporary over 17 years ago. Emilys first trip she was only 3 months, but it was a free two day trip and we only lived 4 hours away so what not. Chloes first trip was last June, (when Orlando had that record heat) but we survived. Years ago, my husbands best friend and wife worked at the Grand Floridian and this was when employees still go allotted so many real tickets. We had many free weekends and would do both parks in two days. (Ah to be young again) and not need to sleep or eat.
So now life has changed, one in high school, already talking about college, another in diapers, refusing to learn how to walk because crawling is so much easier. But we are blessed. I used to work in agri-finance until 4 years ago. Some more background. I have never had any vision in my left eye. Saw all kinds of specialist as a child, but no one could fix. It never hindered me except I could not get a drivers licenses. Started making numerous mistakes at work because the numbers were just getting harder and harder to see. One day woke up and everything was foggy and blurry. When straight to eye doctor., was told optic nerve did not look healthy. After a year of specialist and not so specialist ended up at the Mayo Clinic in Jacksonville. Found out, you have multiple sclerosis and it has attacked your optic nerve in your good eye. One of the first signs of ms, optic neuritis. There is fiber loss and damage to your optic nerve. Since then, oddly enough have had several flare ups, more damage and more vision loss. My vision now is 20/80 non corrective with complete loss of my peripheral vision, and everything that I do see is blurry and the world looks constantly hazey or foggey. If its not right in front of me, I dont see. Also the ms has given left side weakness, nice tremors when I try to do something with hands and horrible neuropathy in my feet and hands. Many medications are just to harsh for my system due to other health issues. I walk with a cane. Its a designer cane and quiet cool as far as canes go. So it I dont have the stroller for stability then I have the cane.
Most days are good. Sometimes I get very frustrated. But for the most part, handle it great. It is what it is. Besides when you have a crappy disease, most doctors are kind enough to give you medication for depression and medication for anxiety and medication for those lovely panic attacks that come during of the middle of the night when you wake up scared and frightened because you have always been afraid of the dark, so blindness is terrifying. So it is. But right now I want to do as much as I can with my children while its still not so difficult.
I know my oldest is embarrassed sometimes to be seen with her mother who walk into things like a drunk and having a baby at her age. And I understand, she is a teenager and so self conscious, but atleast at Disney she wasnt because there are so many other people with canes and wheelchairs and its just a wonderful fantasy, where everything is so clean and beautiful and smells and looks to so clean that you forget and mom is such an embarrassment. So last night at 9:30 I call Disney to make reservation, plan was to have 3 nights at Pop in preferred room and buy the 4 day Florida resident pass. Family vacation for under 700.00, cant beat that. We get a nice agent and after giving all the same information to the automated line and her, you know your zip code, spell and say your last name, have you been to Disney before, blah, blah blah. We get to the card info., got to charge tickets, then room since it not a package. No biggie, have done this many times. Well was told my card was declined. We think perhaps its because my billing address and mailing address are different this may be the problem so she changes the information and tries again. No dice, declined. She tried to run just the room, and again declined. Well I tell her no worries I will call my bank and find out the problem and then call back to do the reservation. I call my bank and my husband pulls up our account on the computer, well I am 500 plus over drawn in my checking account and 300 overdrawn in my savings. We look at the transaction log and lo and behold I have been charges 308.22 four times from WDW tickets. Well the bank says that it has to be cancelled on the vendors end of the transaction. I call back WDW and ask for a supervisor. I am get some man in guest relations. I explain the situation. He says there is nothing he can do. The accounting department is closed until Monday and maybe if I call the ticket office in the morning they might help. But otherwise he cant help. It is now 10pm on Friday, I have no cash in my checking account, my husband is heading out of town for the weekend with my emergency 50.00 and I am here with a baby and teenager and over drawn in my account. Well thank fully I have diapers and formula and food until Monday when their accounting department opens. Oh the man from guest services said he saw no tickets or room transactions in my name and even if he did he could not cancel. That would be accounting who will be back on Monday. No apologies. I even explained that thanks to WDW error I had no money. Again no apologies. I did send several emails but of course they will not be responded to immediately.
My main complaint is why do I have to do all the leg work. Thanks to their error my insurance payment went through but bounced. As I told them in my emails, due to your error, I will have to go with no money this weekend, lets pray for no emergencies, I will have to call you back on Monday to try to fix, call my bank on Monday to try to fix, call my insurance on Monday to try to fix and some how you dont even offer me an apology. I told the guest service person that I could email them a copy of bank info to prove that I wasnt making this up. He responded well you could email it if you want, but I cant do anything about it. Call accounting on Monday or your could call the ticket line tomorrow (Saturday). The reason for the medical background it to say, my life is pretty frustrating and difficult and stressful at times and the thought that I can not fix this for 3 days is just wearing on me.
I told my husband, I am sorry, but the magic is lost and we will not be giving Disney any more of your hard earned money because I didnt even get a simply apology. The guest service could of said So sorry Mrs. 1blindmice, give me your number and I will have someone call you first thing tomorrow to try and see if we can correct. But his tone was pretty much oh well. Should have paid with a check, atleast you can do a stop payment, right .
Thank you for letting me complain and I will enjoy while I can reading everyones trip reports and looking at their pictures. I really love this site.
I have been lurking on these boards for over 5 years. I found it very informative and loved living through others trips and pictures. Some on this board are very funny and others are very detailed orientated, something I am not. Ive loved the pics of packed luggage and the count down calendars.
A little background, there is me, Michelle, just turned 40, my hubbie John who is 40 something, my moody 14 soon to be 15 daughter Em., and my surprise daughter Chloe who just turned 1.
We have gone to Disney numerous times. He proposed to me at the Contemporary over 17 years ago. Emilys first trip she was only 3 months, but it was a free two day trip and we only lived 4 hours away so what not. Chloes first trip was last June, (when Orlando had that record heat) but we survived. Years ago, my husbands best friend and wife worked at the Grand Floridian and this was when employees still go allotted so many real tickets. We had many free weekends and would do both parks in two days. (Ah to be young again) and not need to sleep or eat.
So now life has changed, one in high school, already talking about college, another in diapers, refusing to learn how to walk because crawling is so much easier. But we are blessed. I used to work in agri-finance until 4 years ago. Some more background. I have never had any vision in my left eye. Saw all kinds of specialist as a child, but no one could fix. It never hindered me except I could not get a drivers licenses. Started making numerous mistakes at work because the numbers were just getting harder and harder to see. One day woke up and everything was foggy and blurry. When straight to eye doctor., was told optic nerve did not look healthy. After a year of specialist and not so specialist ended up at the Mayo Clinic in Jacksonville. Found out, you have multiple sclerosis and it has attacked your optic nerve in your good eye. One of the first signs of ms, optic neuritis. There is fiber loss and damage to your optic nerve. Since then, oddly enough have had several flare ups, more damage and more vision loss. My vision now is 20/80 non corrective with complete loss of my peripheral vision, and everything that I do see is blurry and the world looks constantly hazey or foggey. If its not right in front of me, I dont see. Also the ms has given left side weakness, nice tremors when I try to do something with hands and horrible neuropathy in my feet and hands. Many medications are just to harsh for my system due to other health issues. I walk with a cane. Its a designer cane and quiet cool as far as canes go. So it I dont have the stroller for stability then I have the cane.
Most days are good. Sometimes I get very frustrated. But for the most part, handle it great. It is what it is. Besides when you have a crappy disease, most doctors are kind enough to give you medication for depression and medication for anxiety and medication for those lovely panic attacks that come during of the middle of the night when you wake up scared and frightened because you have always been afraid of the dark, so blindness is terrifying. So it is. But right now I want to do as much as I can with my children while its still not so difficult.
I know my oldest is embarrassed sometimes to be seen with her mother who walk into things like a drunk and having a baby at her age. And I understand, she is a teenager and so self conscious, but atleast at Disney she wasnt because there are so many other people with canes and wheelchairs and its just a wonderful fantasy, where everything is so clean and beautiful and smells and looks to so clean that you forget and mom is such an embarrassment. So last night at 9:30 I call Disney to make reservation, plan was to have 3 nights at Pop in preferred room and buy the 4 day Florida resident pass. Family vacation for under 700.00, cant beat that. We get a nice agent and after giving all the same information to the automated line and her, you know your zip code, spell and say your last name, have you been to Disney before, blah, blah blah. We get to the card info., got to charge tickets, then room since it not a package. No biggie, have done this many times. Well was told my card was declined. We think perhaps its because my billing address and mailing address are different this may be the problem so she changes the information and tries again. No dice, declined. She tried to run just the room, and again declined. Well I tell her no worries I will call my bank and find out the problem and then call back to do the reservation. I call my bank and my husband pulls up our account on the computer, well I am 500 plus over drawn in my checking account and 300 overdrawn in my savings. We look at the transaction log and lo and behold I have been charges 308.22 four times from WDW tickets. Well the bank says that it has to be cancelled on the vendors end of the transaction. I call back WDW and ask for a supervisor. I am get some man in guest relations. I explain the situation. He says there is nothing he can do. The accounting department is closed until Monday and maybe if I call the ticket office in the morning they might help. But otherwise he cant help. It is now 10pm on Friday, I have no cash in my checking account, my husband is heading out of town for the weekend with my emergency 50.00 and I am here with a baby and teenager and over drawn in my account. Well thank fully I have diapers and formula and food until Monday when their accounting department opens. Oh the man from guest services said he saw no tickets or room transactions in my name and even if he did he could not cancel. That would be accounting who will be back on Monday. No apologies. I even explained that thanks to WDW error I had no money. Again no apologies. I did send several emails but of course they will not be responded to immediately.
My main complaint is why do I have to do all the leg work. Thanks to their error my insurance payment went through but bounced. As I told them in my emails, due to your error, I will have to go with no money this weekend, lets pray for no emergencies, I will have to call you back on Monday to try to fix, call my bank on Monday to try to fix, call my insurance on Monday to try to fix and some how you dont even offer me an apology. I told the guest service person that I could email them a copy of bank info to prove that I wasnt making this up. He responded well you could email it if you want, but I cant do anything about it. Call accounting on Monday or your could call the ticket line tomorrow (Saturday). The reason for the medical background it to say, my life is pretty frustrating and difficult and stressful at times and the thought that I can not fix this for 3 days is just wearing on me.
I told my husband, I am sorry, but the magic is lost and we will not be giving Disney any more of your hard earned money because I didnt even get a simply apology. The guest service could of said So sorry Mrs. 1blindmice, give me your number and I will have someone call you first thing tomorrow to try and see if we can correct. But his tone was pretty much oh well. Should have paid with a check, atleast you can do a stop payment, right .
Thank you for letting me complain and I will enjoy while I can reading everyones trip reports and looking at their pictures. I really love this site.
