I had a lot of trouble with this last week. We arrived at DTD and we always purchase our passes there. The CM said unless I knew the full name of the person that gave me the discount pass they would not give me the discount.
I said I didnt know the first name, I was honest and explained that I received it from someone on line in a Disney Forum, it is a sharing pass...the CM said that unless they have the full name they cannot give that person the gift card...the passes are only supposed to be for people they know and they cannot give them out on line to strangers...I asked her what did it matter, there is a bar code on the bottom of the ticket, doesnt that tell you who the person is? There is a last name on the bottom of the ticket, you should be able to cross reference them...the CM literally argued with me for 10 minutes before DH asked to see a supervisor. I explained to her that the reason I was purchasing my AP's was because of this 10% off voucher, she didnt seem to care...she made a reference that it was just $75 and I said exactly so why are you making such a stink out of it?
The supervisor was clueless and looked to the CM as to what the rules were...they both argued with DH for a long time and I thought he was going to lose it...I mean Disney cannot give us the 10% and take the time to look up the persons name? He said lets forget it and get AP's for Universal instead. There was nothing on the card that said the person redeeming it had to know the first name of the person that gave them the card.
Then another supervisor came by and said to give me the 10% off and threatened me that if I went online and told everyone they would know it was me because they were making a special exception for me only....
Not for nothing, I saved $75 and if you add up all the money that I spend at WDW a year, 4-6 trips at 4-11 days each, that is alot of money they could lose just by arguing with me over something so small.
The worst part of it was the attitude of the CM, she was so snotty and rude with us and made us look like idiots in front of a long line of people