OK, I need your help, all you expert embroidery machine types.
I picked up my new machine today, which they said they would call and didn't and stupid me didn't learn from their previous failings and waited all week for a call... It was done by end of day tuesday. Sort of. They cleared out a "bird" as they called it, which I assume was a bird nest of thread, but I can't see that they could have POSSIBLY even turned it on, since the moment I did turn it on, the thread BREAKS every 15-20 stitches. Of course I called them and spoke to a manager and had a VERY heated discussion with her, and requested to return it and get my money back (which of course they refused, naturally.) I have also called Brother directly and they gave me the name of the next-nearest service place, which is 50 miles away, which in Chicago traffic is about 2 hours each way. The current place is about 3 hours round trip.
I am using the exact same thread, stabilizer, pre-wound bobbins and techniques I have used for months without incident. I am also attempting to stitch out designs I have stitched countless times before (Safari Donald and Jedi Mickey head.) Of course when I called they blamed the thread and the stabilizer and the design (it also does the same exact thing with the built in designs.) I have tried threadart thread, which about 90 percent of my thread is, and Sulky, Marathon and Even the crummy coats and clark stuff. Same thing. I tried the bobbin that was in the package with the stuff that came with the machine, same thing. It stitches a couple stitches and I can hear the thread break. It just keeps stitching along like no big deal. It is almost always shredded or nested up in the upper path, like directly above the presserfoot, but sometimes it is just broken. And it breaks no matter if it is straight baste stitches or zig zag or fill or satin stitch. Straight lines or curves. I feel like SOMETHING is interfering up in the upper area, though there is a scratch on the plate, so maybe it is snagging (which I would HOPE they would notice if they had even bothered to test it!)
I am a week behind on my etsy orders and stressed beyond measure. Can anyone think of anything I might be missing? I have a meeting with the manager to sit down and show them how it is not working on Monday afternoon but I NEEEEEEEEEEEEEEED to get some stuff done this weekend, like BAD. Lots I can manage on the PE770 but a couple larger ones I promised with the larger hoop and I am already down a whole week.
I have:
- Tried several brands of thread
- Changed needles, several times
- Checked all the tension settings are at defaults
- Changed Bobbin
- made sure there isn't anything in the bobbin area
- checked the tread path to the best of my view
- called Brother for advice (they were sympathetic but ultimately not helpful)
- Screamed, Cried, Kicked things (not the machine, though, don't worry.)
Willing to try anything that won't void the warranty, though I found out from Brother Corp today that my warranty is suspect anyway, since they sold me a floor model/open box and the warranty doesn't cover that so if I did drive to the further place I might not be able to get them to honor the warranty. SERIOUSLY.
I wish wish wish I were instead posting some of my amazing projects I was able to finish with my amazing embroidery machine... But alas there is no such thing these days.
Thanks
this hoop business is confusing though.
