DISappointed

[Judique]

my husband was half on half off the tram holding my son when it started going - my daughter and i were still on the tram - we didn't get to get off - we got off at the next stop and I immediately went to security who followed me back to the lot where my husband got off - our car was right next to the tram so he had hobbled over to the car to put my son in his carseat - when my daughter and myself and security got to the car my husband was on the ground outside the car and his leg was all swollen and he said it was painful to stand on - security took notes but never gave us any kind of paperwork....they asked if we wanted an ambulance my husband said no we needed to get the kids back to our room.....
security told us to report it to the concierge when we got back to the hotel - which we did and then we went to the room so my husband could get off his feet and ice the knee....

i didn't know what else to do but I thought I had done the proper thing.

Sometimes it is difficult to know how to protect your rights.

Your husband had a right to the assistance he was offered and he refused it because he wanted to get the kids back to the room, etc. In a case like this it sometimes best to accept the help offered and go from there. But people tend to say, oh, I'm okay sometimes and then wonder why Disney is not responding.


Your case may have been much better served if Disney had transported you to an urgent care facility and treated the wounds even if minor. Even minor wounds can ruin your trip - ie a banged up or skinned knee when Disney requires so much walking. At the very least they should have paid for the transport and treatment.

Disney treated me well when I had a minor injury to my foot at the Polynesian. The gave me use of a scooter for a couple of days which is all I needed to be able to continue my vacation. I didn't need anything else.

 

[maxiesmom]

I think you may have trouble as assistance was offered but refused. It is upon you now to somehow prove the injury was from the tram acciedent and not from something else. I know hindsight is 20/20, but refusing help at first did your family no favor. For all Disney knows your husband got drunk and fell down the stairs and has decided to now claim injury from the tram.

 

[SweetMissy]

It is sad, but it is true. That goes for any company. Employee's are instructed to never apologize.

How stupid! IMO an apology is something basic that every human is or should be taught from an early age. I'm BIG on apologies....if you mess up by saying/doing something that hurts someone, whether mentally or physically, be a decent human and apologize. I can't believe that any company would command their employees to refrain from apologizing. This situation is insane! Was the tram driver hard of hearing? I can't understand with a whole load of people yelling, he/she couldn't hear them. This could've ended a lot worse. The tram driver is at fault here, not disney.

 

[twinsouvenirs]

any update?

 

[lost*in*cyberspace]

You should have documented this incident immediately by calling 911 and seeking medical attention. At the very least, you should speak with an attorney and be advised of your rights. You can be assured Disney has already spoken with their attorneys. You don't necessarily need to litigate this, but need assistance in getting your medical bills covered.

 

[ShayBells]

You should have documented this incident immediately by calling 911 and seeking medical attention. At the very least, you should speak with an attorney and be advised of your rights. You can be assured Disney has already spoken with their attorneys. You don't necessarily need to litigate this, but need assistance in getting your medical bills covered.

I agree with this. That sounds horrible!! I couldn't even imagine and I would have called 911 right then and wouldn't have moved especially if he screwed up his knee bad. And to check the kid over as a precaution if he was dragged as well.

If you want your bills covered you might have a hard time now. It's more of a your word against theirs with how bad it actually was especially since you said his knee was already hurt. You could always try a lawyer and see what they say.

Sent from my iPhone using DISBoards

 

[caselaw3]

He's fine, thank goodness. He hurt that day but there was no bruising or anything like that. He did end up losing a tooth the next day-we think it was a bit loose and the banging jarred it the rest of the way loose, maybe? Either way it wasn't damaged or anything and the boy got the tooth fairy prize of the century because we were at the condo and all we had were 20's.

The biggest bummer was how incredibly scared it made him. He was so amped up, finally feeling brave enough to try his first coasters. He'd done Space Mountain the day before and loved it. But the incident was on day 2 and after that, anything even resembling a coaster was a no go. He cried through BTMRR which was really sad because he's 10 and while he can be timid, I would never have anticipated him crying through something like that. It totally changed his demeanor for those rides and I doubt I'll get him on another for a long while. (We'll see in Feb.)

I am soooo sorry that this happened to you! Your poor son, of course he was scared! After reading your story I am a little scared myself! I seriously hope that Disney did something to make sure that this never EVER happens again!!!!!

 

[caselaw3]

Besides this problem, how did your trip go overall, the flights, resort, kids at the parks, etc. I know you had a lot of planning and decisions.

It was a great trip, thanks for asking! The flights were fantastic - i would highly recommend allegian air! The resort was beautiful and the room was amazing, the kids had a great time at the parks and we got to see and do just about everything we wanted! What we didn't see we are planning to see first when we go again in Feb 2015~!

 

[caselaw3]

any update?

nothing yet!

 

[barkley]

I think the CM who asked "are you going to sue" was tipping you off. You want Disney to help? Have a lawyer contact them. It seems their unstated policy is to not respond to injury reports unless a lawyer is involved. I'm not a litigious person, but when the company says to you that this is the only way they will respond, it doesn't leave you any options.

this was in no way our experience with Disney when I was injured there.

I completed an accident report/was given a copy with a reference number. I sought treatment at an urgent care, and later upon returning home. I contacted the phone number provided to me with the accident report and was assigned a claims adjuster who had me provide the medical bills as well as receipts for out of pocket expenses (otc meds, etc.). when I was deemed recovered by my doctor I advised the adjuster and we did a simple negotiation that included reimbursement to my health insurance for what they had paid, reimbursement to me for co-pays, out of pocket expenses, missed work (for md appointments), as well as what I felt was a fair amount for 'pain and suffering'. it was no different than dealing with an insurance adjuster for a car accident.

 

[sk!mom]

So sorry OP!

Honestly, I seriously doubt that you will receive much in the way of assistance or apology this far after the fact. Any accident really requires an immediate reaction. Your DH should have accepted the assistance at the time. If my child was dragged, I absolutely would have wanted them checked out. I think that if you had done that your experience now would be completely different. I know that hindsight is 20/20 but to the company your initial refusal was a statement of, "we're fine." Now, I assume that, you wouldn't be able to find witnesses or evidence of the accident so it would be difficult to prove that your DH's knee isn't an old injury.

Again so sorry!

 

[caselaw3]

Obviously we didn't go about things in the precise way - but at the time - we were only concerned with getting the kids back to the room - my son was not injured in anyway as he was in his father's arms - if there had been any sign that my son had been injured in ANY way, this would be a very different situation....but my husband is 40 and he said he didn't need to go to the hospital - he just wanted to get the kids to the room - so I listened to him - security took a report, we reported to the concierge at the hotel - i expected some kind of follow up - but I guess you have to be more in your face to get people to listen to you or care.....

that's pretty sad - but that is life....

 

[maxiesmom]

Obviously we didn't go about things in the precise way - but at the time - we were only concerned with getting the kids back to the room - my son was not injured in anyway as he was in his father's arms - if there had been any sign that my son had been injured in ANY way, this would be a very different situation....but my husband is 40 and he said he didn't need to go to the hospital - he just wanted to get the kids to the room - so I listened to him - security took a report, we reported to the concierge at the hotel - i expected some kind of follow up - but I guess you have to be more in your face to get people to listen to you or care.....

that's pretty sad - but that is life....

I still have hope they will answer your e-mail. It hasn't been that long, and it has been a holiday week. I would wait another week or two and then send a follow up e-mail if you haven't heard from them.

 

[Luv Bunnies]

this was in no way our experience with Disney when I was injured there.

I completed an accident report/was given a copy with a reference number. I sought treatment at an urgent care, and later upon returning home. I contacted the phone number provided to me with the accident report and was assigned a claims adjuster who had me provide the medical bills as well as receipts for out of pocket expenses (otc meds, etc.). when I was deemed recovered by my doctor I advised the adjuster and we did a simple negotiation that included reimbursement to my health insurance for what they had paid, reimbursement to me for co-pays, out of pocket expenses, missed work (for md appointments), as well as what I felt was a fair amount for 'pain and suffering'. it was no different than dealing with an insurance adjuster for a car accident.

This is how I was treated after being injured on WDW property. I fell on a stairway at the resort because a light bulb was burned out and I couldn't see that I was about to miss a step. I went back to the room and called the desk to let them know about the bulb. The manager came to the door, was very apologetic, said they try to keep up with changing the bulbs as best they can. He insisted on taking an injury report (I had twisted my ankle). He called to have extra pillows and ice delivered to our room, and asked if I needed a ride to urgent care or the ER (I said no, we were leaving the next morning). I saw a doctor when we got home. I had a torn ligament and ended up in a cast for three weeks. I did not have to initiate contact with the WDW claims department. A rep. called me and opened a case. She had me send her my medical bills, including what my insurance covered and my out-of-pocket costs. She offered me a settlement, which I initially said I didn't need, but she was persistent. Apparently they wanted me to accept a settlement and sign a form saying I wouldn't be looking for further compensation. It was all fine and I was treated very well. I will add that this happened in 1991. Things might be very different now.

 

[caselaw3]

This is how I was treated after being injured on WDW property. I fell on a stairway at the resort because a light bulb was burned out and I couldn't see that I was about to miss a step. I went back to the room and called the desk to let them know about the bulb. The manager came to the door, was very apologetic, said they try to keep up with changing the bulbs as best they can. He insisted on taking an injury report (I had twisted my ankle). He called to have extra pillows and ice delivered to our room, and asked if I needed a ride to urgent care or the ER (I said no, we were leaving the next morning). I saw a doctor when we got home. I had a torn ligament and ended up in a cast for three weeks. I did not have to initiate contact with the WDW claims department. A rep. called me and opened a case. She had me send her my medical bills, including what my insurance covered and my out-of-pocket costs. She offered me a settlement, which I initially said I didn't need, but she was persistent. Apparently they wanted me to accept a settlement and sign a form saying I wouldn't be looking for further compensation. It was all fine and I was treated very well. I will add that this happened in 1991. Things might be very different now.

That's what I was expecting to happen when we reported to security and the concierge but nothing.....

 

[maxiesmom]

That's what I was expecting to happen when we reported to security and the concierge but nothing.....

But they offered immediate help and you turned them down. So to them, it sounds as there was no injury and now you are going back to try and get something from them. I know that is not what is going on, but think how it looks on their side. They offered help. You refused it. And now you are saying your husband was injured and you want help paying the bills.

I know where I work if a customer is injured we offer help right away. If they decline it, then all bets are off. There are some dishonest people out there who would walk away, think about all the money they could get, and then come back and claim they were horribly injured. I know it is not what you want to hear, but once you declined help you made things very complicated.

 

[Alesia]

But they offered immediate help and you turned them down. So to them, it sounds as there was no injury and now you are going back to try and get something from them. I know that is not what is going on, but think how it looks on their side. They offered help. You refused it. And now you are saying your husband was injured and you want help paying the bills.

I know where I work if a customer is injured we offer help right away. If they decline it, then all bets are off. There are some dishonest people out there who would walk away, think about all the money they could get, and then come back and claim they were horribly injured. I know it is not what you want to hear, but once you declined help you made things very complicated.

This is absolutely, 100% percent correct. You never refuse treatment if you are injured, particularly if there is already a pre-existing condition. Refusing treatment and then coming back later and asking for compensation makes you look like a fraud.

 

[bumbershoot]

I know where I work if a customer is injured we offer help right away. If they decline it, then all bets are off. There are some dishonest people out there who would walk away, think about all the money they could get, and then come back and claim they were horribly injured. I know it is not what you want to hear, but once you declined help you made things very complicated.

But that's ridiculous. Anyone who has had injuries knows that many times the true pain doesn't even happen for a couple days afterwards.

I fell in my own shower after fainting. We figured out pretty quickly that I had hit my head on something, but it was DAYS later that I realized I had hit the backs of my shoulders as well. That pain didn't even come up until around 3 days into it.

I declined a hospital visit, thinking it wasn't a big deal, and being horribly embarrassed. I was absolutely stupid to do that, and DH has sworn he will not listen to me if I've sustained a head injury again.

I dealt with brain fuzziness for at least 2 weeks; I couldn't form words or sentences quickly or reliably. And the shoulder pain was terrible.

That happened in April. A couple months ago, I started having horrendous one-sided shoulder pain. As I've healed myself up with chiropractic and acupuncture, symptoms have cropped up that make me realized I'm finally just NOW healing from the fall. From April.

I don't have anyone to sue. But if I did, I would only NOW know the extent of my injuries.

And any decent health-care professional should know that, making any nonsense a store/etc wants to say wrong.

 

[FireflyTrance]

This response is just the typical blaming the victim. It sounds like the CM was negligent, and saying "things happen" is not fair to this family, who does at least deserve an apology and compensation for any medical costs they incurred.

What do you expect in return? Things happen. You cannot let this incident take over your lives.

I hope you aren't trying to get a free trip or something out of this...

 

[caselaw3]

Well - at the time of the incident we told security - we just wanted to get back to the room to take care of our kids - my husband said he would go back and put his leg up and ice it (which was one of the reasons we had to report it to the concierge - to get ice packs, etc.) so they knew we weren't "declining medical treatment" just trying to take care of our family. And we tried to speak to someone immediately after we got back to the room and were given the run around AND treated extremely rudely!!!!

This isnt about trying to GET something from Disney - I don't NEED something from Disney - but i do NEED to be treated with respect and concern when something like this happens on a vacation that I spent SEVERAL thousand $$ on....

To those of you that are talking like I am some kind of person out for something - tell me EXACTLY - how you would feel if you couldn't get so much as an apology when your family was put in a VERY serious situation? And what would you do - if your kids were screaming and terrified at 11 oclock at night in a dark parking lot? Traumatize them more with sirens and emergency vehichles and people rushing all over daddy? And tell me - how would you feel - if the person responsible for this gross act of negligence was not made aware of just what could have happened to my family - or some other family - if just one tiny little thing had been different?????? Do you really think that you would just say - OH well....accidents happen .... no big deal?

I don't want anything from Disney except and apology and the reassurance that this employee is going to be retrained to make sure that this ABSOLUTELY does NOT ever happen to anyone else again....this could have ended up much MUCH worse if just one little thing had been different....I want and NEED to know that Disney is taking this seriously and that they are going to do something about it - my family DESERVES an apology and some reassurances....NOTHING MORE, NOTHING LESS!

I love Disney - I always have - and being that I love Disney - I want to make sure that something really bad doesn't happen there because of an employee who is negligent in the performance of his/her job - I want to make sure that the tram operating procedures are such that this cannot happen again - and yes I want an APOLOGY for the way we were treated by those employees that were mean and nasty to us and for the negligence of the tram operators...that's it.....