Our family just returned from our first time visit to this resort. I had been planning since last December, and was really looking forward to it, based on what I read. We checked in at the Loews First aisle, and wasn't given any info except we gave our cell phone # so they could call when our room was ready. They didn't have my name, and I was the one who made the reservations. Everyone in the other lines we given a doodle pad for the kids, and I had to ask for my daughter. From there we took turns hanging out at the pool, but someone had to stay with our JRT dog in the van. At the pool, we saw a dead bird floating in the water and let the lifeguard know. We wanted to grab a bite by the Bula Bar at the pool, and had a difficult time on finding someone to wait on us. Finally, we did and the order was wrong. We checked a few times to see if room was ready and finally after 4, we checked again and got the #. No one had called us like they said.
We went to the room and saw a waste basket outside the door. Came in, and noticed a few lightbulbs near vanity area were out, and also the floor lamp didn't work. Also, the carpet was very stained. I realize that we were in a pet room so there would be more wear and tear, but was definitely not impressed with the room for the price. The only time we could go was during the highest Holiday rate with no discounts. There also was not enough towels and washclothes. Called, and they sent someone to replace the floor lamp bulb, but never did receive the towels and washcloths. We were told we would have a welcome gift for our dog, and requested the milk & cookies and USA Today for our paper. We had to go down and find out where these items were, and rec'd the NY times as the paper. Since we had a dog, we requested the next day that instead of cleaning service we just get the towels, washcloths, and soap and shampoo replacements. My son answered the door and got them. When I checked we only rec'd 2 big towels, 2 washcloths, and a hand towel. Definitely not what I requested for a family of 4.
The good things about the trip was the FOTL perk. At times, the wait for the popular rides was 1 hour +. We waited 10-15 minutes at the most. This made it possible for us to do 2 parks and ride the Hulk 3 times, and Deuling Dragons twice. My son finally got up the courage at the end of the day to go on the Ice Coaster. We were buckled in ready to go, and they said there was a problem and the ride was closing down. Never did find out what was the matter. The next day I took my daughter to the HRH pool, and she really liked it alot with the music and the water slide. It did seem cleaner. We also ate at the Hard Rock Cafe the first night, and even though it was packed, with a 45 min to an hour wait, we showed our room key and was taken in immediately. The kids loved the place and the food and service was great.
In all fairness, the RPR employees we saw in the hallways and lobby were pleasant. I guess this being the most we ever paid in our life for a room, we were letdown with the experience. We probably will never go there again. Maybe our experience was unique and I hope others have better luck. We live 3 hours from Cedar Point, and hope to give that a try, since my daughter overcame her fear of roller coasters at Universal!
We went to the room and saw a waste basket outside the door. Came in, and noticed a few lightbulbs near vanity area were out, and also the floor lamp didn't work. Also, the carpet was very stained. I realize that we were in a pet room so there would be more wear and tear, but was definitely not impressed with the room for the price. The only time we could go was during the highest Holiday rate with no discounts. There also was not enough towels and washclothes. Called, and they sent someone to replace the floor lamp bulb, but never did receive the towels and washcloths. We were told we would have a welcome gift for our dog, and requested the milk & cookies and USA Today for our paper. We had to go down and find out where these items were, and rec'd the NY times as the paper. Since we had a dog, we requested the next day that instead of cleaning service we just get the towels, washcloths, and soap and shampoo replacements. My son answered the door and got them. When I checked we only rec'd 2 big towels, 2 washcloths, and a hand towel. Definitely not what I requested for a family of 4.
The good things about the trip was the FOTL perk. At times, the wait for the popular rides was 1 hour +. We waited 10-15 minutes at the most. This made it possible for us to do 2 parks and ride the Hulk 3 times, and Deuling Dragons twice. My son finally got up the courage at the end of the day to go on the Ice Coaster. We were buckled in ready to go, and they said there was a problem and the ride was closing down. Never did find out what was the matter. The next day I took my daughter to the HRH pool, and she really liked it alot with the music and the water slide. It did seem cleaner. We also ate at the Hard Rock Cafe the first night, and even though it was packed, with a 45 min to an hour wait, we showed our room key and was taken in immediately. The kids loved the place and the food and service was great.
In all fairness, the RPR employees we saw in the hallways and lobby were pleasant. I guess this being the most we ever paid in our life for a room, we were letdown with the experience. We probably will never go there again. Maybe our experience was unique and I hope others have better luck. We live 3 hours from Cedar Point, and hope to give that a try, since my daughter overcame her fear of roller coasters at Universal!
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