vicki_c
DIS Legend
- Joined
- Dec 22, 2007
- Messages
- 24,116
So glad someone posted this. I was going to post the exact question. Our contract with Dish is up in Feb and DH is talking about changing to Direct then back to Dish after another 2 years. He wants the NFL package. It infuriates him that new Dish customers are getting free Blockbuster and they don't do squat for loyal customers. I really doubt if Dish will negotiate if you say you are cancelling or has anyone been successful at it?
Glad to here everyone seems to like Direct! It took us so long to get any TV at all. We had to cut down 12 trees so we had no TV for 3 months.
All the companies are like that though. DirecTV is offering the NFL package for free to new customers and we pay full price for that. One year, my DH called up and complained and got a discount, but it was only for that 1 year.
I have read here about the companies offering better deals if you call their customer retention departments. I have never done it - it's not really worth my time.

I know they offer good deals for new customers, but every now and then I'll call them and see what they can do for loyal customers. (Hint, ask for Customer Service representative...not the technicians that usually get on the phone first) My brother got aggravated with them because of a problem he was having getting local channels and called Dish. They installed his new system and then he called Directv and cancelled. Directv called him about a week later and offered to buy his contract with Dish out and beat Dish's deal for 2 years. He's thinking about it. 