Did you ever receive a quote for a package....

[redc]

Well, but then what would you expect them to say? Seriously? What response to the situation would have satisfied you to the point that you would not have posted/vented?

Seriously? Well let's see. I would have expected them to say more than "Unfortunately we can't do anything for you." A little of that Disney magic would have been nice. I really felt taken and deceived.

And believe me, anyone would have been incredibly frustrated with this phone call. And auntie's post makes me feel even more cynical about this whole thing.

 

[CleveRocks]

Seriously? Well let's see. I would have expected them to say more than "Unfortunately we can't do anything for you." A little of that Disney magic would have been nice. I really felt taken and deceived.

And believe me, anyone would have been incredibly frustrated with this phone call. And auntie's post makes me feel even more cynical about this whole thing.

Seriously, you didn't answer kaytieeldr's question. We already know from your previous posts what did NOT satisfy you, so please answer her question.

 

[redc]

Seriously, you didn't answer kaytieeldr's question. We already know from your previous posts what did NOT satisfy you, so please answer her question.

Very persistent! I would have liked a little respect as a person who has spent tens of thousands of dollars over my lifetime with that company. I felt duped and taken.

 

[rgf207]

Very persistent! I would have liked a little respect as a person who has spent tens of thousands of dollars over my lifetime with that company. I felt duped and taken.

So if the CM said "I'm so Sorry, the computer made a mistake we are unable to offer you that price, we will send you some free luggage tags for your trouble"
you would be perfectly fine and not have posted this thread?

I mean, that's respect and a little Disney Magic

 

[redc]

So if the CM said "I'm so Sorry, the computer made a mistake we are unable to offer you that price, we will send you some free luggage tags for your trouble"
you would be perfectly fine and not have posted this thread?

I mean, that's respect and a little Disney Magic

Something like that would have been wonderful.

 

[rgf207]

Something like that would have been wonderful.

Ok then.

 

[DVC Sadie]

Something like that would have been wonderful.

Who knows, maybe when you and your family get to your room there might be luggage tags or a picture of Mickey & Minnie on your bed.

 

[mskayjay]

"if someone calls and makes ressies for next year and pay in full, they are still subjected to any price increases. I'm not even talking about packages, that's just for 'room only' That has happened to us for the last two years I think if people are paid in full before new pricing is released then they shouldn't have to pay the difference. "

Seriously???? Is that true? I don't see how they can do that unless they are telling you that the package will be adjusted to the rate when you make your ressies. Wow I am just shocked. If you hadn't "paid in full" I could see it but my goodness. That is almost like taking no expiry tickets and saying "sorry we have to increase the cost on you".

Somebody else want to shed more light on this?

 

[rgf207]

"if someone calls and makes ressies for next year and pay in full, they are still subjected to any price increases. I'm not even talking about packages, that's just for 'room only' That has happened to us for the last two years I think if people are paid in full before new pricing is released then they shouldn't have to pay the difference. "

Seriously???? Is that true? I don't see how they can do that unless they are telling you that the package will be adjusted to the rate when you make your ressies. Wow I am just shocked. If you hadn't "paid in full" I could see it but my goodness. That is almost like taking no expiry tickets and saying "sorry we have to increase the cost on you".

Somebody else want to shed more light on this?

Yes, that is what they do. Package prices aren't released until later in the year. They allow people to book packages at the highest rate currently in affect. When the prices come out, they adjust the package higher or lower depending on when you are arriving.

 

[mskayjay]

Yes, that is what they do. Package prices aren't released until later in the year. They allow people to book packages at the highest rate currently in affect. When the prices come out, they adjust the package higher or lower depending on when you are arriving.

Wow! What a nightmare for budgeting for some families! I never knew they did that. Of course we've always pretty much gone spur of the moment or at most planned 3-4 months out like this time.

 

[redc]

Who knows, maybe when you and your family get to your room there might be luggage tags or a picture of Mickey & Minnie on your bed.

I wouldn't expect it.

Why are people so protective of Disney
and get so sarcastic with anyone that has a legitimate problem with them?

 

[auntie]

I think Disney is like a relgious experience for some.
I don't know..I've been visiting sinc '91. I'm one of Disney's biggest fans. . Stockholder from the dark ages..when they actually offered discounts to stockholders! Only I've seen some changes in the company over the last few years in particular that I don't think are very "magical". Honestly they're probably just like any other company, where as at one time, I think they held themselves to a higher standard. That's not to say they are terrible..but not as "magical" as they once were. I think you have to do your homework, and know what it is your supposed to pay, and then see what or if the discount is legit. There was a time when you didn't have to question the rate..or the discount. That is not the case any longer. I think they are like any other company and we need to adjust our expectations accordingly...and make our own magic.

 

[mirmartinez]

the last day of our first trip, I called w/ the bounce back and was misquoted.

for 6 nights, two savahana view rooms, including deluxe dining for a family of 5 , 2 adults, 3 children ages 3, 5, 9 , she gave us a quote for $2900.

I said are you sure (are trip we were finishing up was for one room por, and one child was 2, was $2700)

the cm said sure am,
my hunch that she was wrong was confirmed when we put the deposit down, the glitch or whatever corrected itself and the new price more then doubled the old
She apoligized, I laughed and told her thats fine.
The new price was out of our budget, so I choose por.

 

[minnie61650]

Wow! What a nightmare for budgeting for some families! I never knew they did that. Of course we've always pretty much gone spur of the moment or at most planned 3-4 months out like this time.

Back in the 70's we used to book 2 or 3 years in advance. The price quoted was always the current price and
our ressie said right on it : that if rates were to go up we owe the new rate.
WDW still has that clause written in the contact. So even if a guest paid off the original quote they have it writing that they have to pay the difference if the price increases.

 

[eyor44]

Redc, I feel for you. and I completely understand where you are coming from. The attitude of some "customer service employees" these days stink. Maybe you will get "dreamed" while you are at Disney. Hope so.

 

[redc]

Redc, I feel for you. and I completely understand where you are coming from. The attitude of some "customer service employees" these days stink. Maybe you will get "dreamed" while you are at Disney. Hope so.

Thanks for your understanding.

 

[CleveRocks]

I can only speak for myself, but I'm no "defender of Disney." I just often see a red flag raised when someone seems to "want something" as a result of a non-injurious event.

When I read things like "I've spent 10s of thousands of dollars there" I sniff a sense of entitlement which is out of proportion to the real world.

I fully agree that the OP had her hopes raised and then dashed. I wouldn't have liked it if it happened to me, either. But I surely wouldn't expect anything beyond a sincere apology. I wouldn't feel that Disney owes me any more than that.

The question "Why are some people so protective of Disney" can be turned around and asked as "Why do some people expect more bending-over-backwards from Disney than of any other huge corporation?"

And by the way, before I moved to the Atlantic City area, something similar happened to me twice at two different casino hotels (telephone reservationist making an error in my favor, only later to be rescinded). So I'm not just talking from the cheap seats here.

 

[fall08CP]

Let's think about the reverse...
What if they had overpriced you and then fixed the glitch and suddenly you owed less? By your logic you should overpay the amount and the CM pockets the extra.

I think that if you add it up yourself you know more or less what the price is going to be. If I saw the price as a couple hundred dollars lower than I would ask them to break it down and see if something was wrong. If it is the CMs fault, do they think they personally should get the hundreds of dollars taken out of their paycheck and maybe not be able to feed their family for a week or two? It's certainly not Disney's fault that they made a mistake. I would guess that had they not made the mistake and they had given you the actual price, you would have paid it anyways. You're not losing out on anything but you seem to be trying to make the poor CM lose a lot.

 

[PrincessBride010103]

Let's think about the reverse...
What if they had overpriced you and then fixed the glitch and suddenly you owed less? By your logic you should overpay the amount and the CM pockets the extra.

I think that if you add it up yourself you know more or less what the price is going to be. If I saw the price as a couple hundred dollars lower than I would ask them to break it down and see if something was wrong. If it is the CMs fault, do they think they personally should get the hundreds of dollars taken out of their paycheck and maybe not be able to feed their family for a week or two? It's certainly not Disney's fault that they made a mistake. I would guess that had they not made the mistake and they had given you the actual price, you would have paid it anyways. You're not losing out on anything but you seem to be trying to make the poor CM lose a lot.

Well said.

 

[mandymommy4]

Very persistent! I would have liked a little respect as a person who has spent tens of thousands of dollars over my lifetime with that company. I felt duped and taken.

And a few hundred dollars upset you to this point?

I guess if the reservation was booked at the original price and then you later discover that the reservation was incorrect you would have been furious that you had to call back and fix it rather than the CM doing a thorough job and double checking everything originally? Your right, the nerve of the CM doing his job and discovering a mistake and saving you the headache of having to fix your reservation!