diaper in room upon check in @ akv

[NicoleLarson]

So we check into our studio at akV yesterday and it appeared clean. As the bell hop was bringing in the bags, something caught my eye between the armoire and the TV stand. Oh its a dirty diaper! How this was missed is beyond me. It was very visible, so now I'm thinking was my room really cleaned at all? I called housekeeping and they promptly came and removed it. I also asked if she would mind to vacuum, since I have small children and questioned how much my room was really cleaned. She did ask why and did I find the room not cleaned, appropriately? Ummm, did I mention there's a dirty diaper laying right there? Did I over react? I just think I'm paying dues for this room to be clean, is that too much to ask?

 

[kittyab]

Ewwwww!

I would demand a full clean or a new room.

We stayed at POR in November and the room was not clean at all the bathroom was gross that is part of the reason we wanted to stay somewhere else much nicer.

 

[NicoleLarson]

Ewwwww!

I would demand a full clean or a new room.

We stayed at POR in November and the room was not clean at all the bathroom was gross that is part of the reason we wanted to stay somewhere else much nicer.

OK great, I'm not crazy then! The lady (although very nice) just gave me this puzzled look, like why would you want your floors swept?

 

[kittyab]

OK great, I'm not crazy then! The lady (although very nice) just gave me this puzzled look, like why would you want your floors swept?

Swept?

I would want the floors mopped! I would had told her there is bacteria in the human feces.....

Clean the d*** room.

 

[disneynutz]

The reality is, even with proper cleaning you are living in filth and bacteria when staying in a hotel room and visiting a place where the public touches anything. At Disney you are having people from all over the world touching everything.

50% of our Disney vacations we come home with some type of bug, cold, or flu.

Our worst was when we got ill after eating on property and spent 2 days at Florida Hospital.

Missing a dirty diaper tells me that housekeeping didn't do their job.

Bill

 

[JJSWDW]

I would ask for a different room. Even though they are never really clean, the thought of it would be enough to gross me out. The other alternative would be to get a container of Clorox wipes and wipe down everything. Maybe three times. I am not a germ o phobe but I'd rather not know it's there.

 

[BirdsOfPreyDave]

There's nothing wrong with how you reacted, or what you requested. I personally probably would have just picked it up and thrown it away and gotten that trash bag immediately out of the room. Then washed my hands for a good five minutes.

The first thing we always do when we check into a room is pull the Lysol spray and wipes out of our owners locker and go to town on all the doorknobs, light switches, telephones, remote controls, and sinks. I would certainly have added that section of carpet to this routine and given it a good shot of Lysol, but I don't know that I would have asked for another room cleaning.

 

[twinsouvenirs]

not gonna lie, the lysol people used to amuse me.

After this thread, and despite being surrounded by my own kids diapers (ok they are in the trash, I am bringing lysol and going to town when we arrive.

 

[Iceman93]

Well, I'll be the lone voice saying I think you overreacted. The maid certainly shouldn't have missed a dirty diaper, but then what was it doing between the armoire and TV stand in the first place? I chalk it up to simple human error--a minor oversight.

As others have pointed out, if you expect any hotel room (or public area, or even your own house) to be germ-free, you are only kidding yourself. Had the maid actually seen and thrown away that diaper, the room itself wouldn't be any more clean or disinfected.

 

[NicoleLarson]

Well, I'll be the lone voice saying I think you overreacted. The maid certainly shouldn't have missed a dirty diaper, but then what was it doing between the armoire and TV stand in the first place? I chalk it up to simple human error--a minor oversight.

As others have pointed out, if you expect any hotel room (or public area, or even your own house) to be germ-free, you are only kidding yourself. Had the maid actually seen and thrown away that diaper, the room itself wouldn't be any more clean or disinfected.

I understand your point but the main thing that made me upset was well if they missed this clearly obvious diaper (and it was obvious, not hidden at all) then did they even sweep or clean at all? To make things worse we pay good money for the maids to clean our rooms! I dont ever think anything I touch is germ free (microbiology in college made that abundantly clear) but that doesn't mean that I shouldn't expect my room to be cleaned of trash when I get here.

 

[jackskellingtonsgirl]

I always travel with Clorox wipes. I wipe the armrests and tray tables on the plane (they are filthy - the wipes are always black afterwards). In the villa I wipe the phone, the remote, the door handles and light switches, and the bathroom surfaces. I also do a bed bug check.

If there was a dirty diaper in our villa I would have been VERY unhappy. I am not sure exactly what I would have done about it, but I would have been calling somebody!

 

[Iceman93]

I understand your point but the main thing that made me upset was well if they missed this clearly obvious diaper (and it was obvious, not hidden at all) then did they even sweep or clean at all? To make things worse we pay good money for the maids to clean our rooms! I dont ever think anything I touch is germ free (microbiology in college made that abundantly clear) but that doesn't mean that I shouldn't expect my room to be cleaned of trash when I get here.

That makes perfect sense, and now I better understand your frustration. Had the dirty diaper not been there, would you have felt at ease that the room was properly cleaned? In other words, did it look like it had been given the standard housekeeping treatment or were there other obvious signs of poor housekeeping?

 

[Sur]

.

 

[NicoleLarson]

That makes perfect sense, and now I better understand your frustration. Had the dirty diaper not been there, would you have felt at ease that the room was properly cleaned? In other words, did it look like it had been given the standard housekeeping treatment or were there other obvious signs of poor housekeeping?

It looked clean otherwise. I didn't do a wipe down check though. although we didn't have any bedding for the pack n play or the sofa bed. So yes I would have thought the cleaning was fine. However just seeing the diaper just lying there it made me question how clean the room really was. That's why I didn't go ballistic, I just asked the maid if she would mind giving the room a good sweep. She was very nice (although puzzled that i would ask for the room to be swept) and came to the room within minutes after it was reported to the "front desk".

 

[NicoleLarson]

you should see under the floors when the seats/floors/wall panels are removed for a major check (omg!). I know your frustration, OP, and irritation on this. When someone is expected to do a job, and they do it mediocre, it's unacceptable.

Well I will be happy to report that we did a thorough check of the room a couple of days later not because of cleanliness issues but because my DD4 lost her purple giraffe cookie she decorated earlier in the day. We turned the place upside down and still couldn't find it! I didn't find anything else unacceptable, when looking for it, so I'm chalking diapergate up to human error. So whoever checks into 5230 today, I'm sorry if you find a half eaten giraffe cookie!

 

[com_op_2000]

OP, be sure to send an e-mail to Member Satisfaction concerning your issues.