dianeschlicht
<font color=blue>DVC-Trivia Contest, Apr-2006: Hon
- Joined
- Nov 22, 2000
- Messages
- 36,449
Just an FYI about my discussion with an OKW manager today. I asked specifically about some mousekeeping issues. He told me if there are issues, they WANT to hear about them so they can make corrections where there are short comings. He said they have weekly meetings with building supervisors, and each building has it's own supervisor (supervisor's have more than one building though. I told him about being in the same unit two stays in a row and having similar issues with housekeeping both times. Nothing major that I couldn't deal with, but something I wanted them to know about anyway. FYI, the issue was leftovers from a previous guest left in the fridge and freezer, and the ice not emptied from the previous guest. Also the shower door had enough soap scum on it that I'm sure it hasn't been cleaned for awhile.
I also asked about the non-smoking policy and how they enforce it. Sorry if this part might have to be eliminated from the thread, but I was curious. He told me if you smell smoke in the building, you should let them know ASAP, and they will have the housekeeping supervisor investigate it. He said they can't enter a room for that reason, but they can investigate when they have to do any regular service of it, and they have automatic charges that will be made to the guest.
I also asked exactly WHAT service should be expected if you pay for extra full cleaning. He told me it should be exactly the same service done before you check in. That was my issue at Jambo last January when I ordered a full cleaning , but got something less.
He also told me that "room ready" does NOT effect requests. If you request a specific building or section they will give that first priority, but they do try to get those who check in earliest into rooms first versus those who check in later.
I also asked about the non-smoking policy and how they enforce it. Sorry if this part might have to be eliminated from the thread, but I was curious. He told me if you smell smoke in the building, you should let them know ASAP, and they will have the housekeeping supervisor investigate it. He said they can't enter a room for that reason, but they can investigate when they have to do any regular service of it, and they have automatic charges that will be made to the guest.
I also asked exactly WHAT service should be expected if you pay for extra full cleaning. He told me it should be exactly the same service done before you check in. That was my issue at Jambo last January when I ordered a full cleaning , but got something less.
He also told me that "room ready" does NOT effect requests. If you request a specific building or section they will give that first priority, but they do try to get those who check in earliest into rooms first versus those who check in later.