N in Chicago
Earning My Ears
- Joined
- Feb 12, 2016
- Messages
- 5
Hi all, longtime lurker but just signed up to post. I've used lots of helpful info from these boards on fun DW trips over the years so though I'd share this in case anyone experiences something similar. It might save them some hassle to know they're not alone!
My husband works for a corporate sponsor of Epcot. Part of their agreement is his company gets a number of Disney World tickets to distribute to employees each year. This was my family's third year of getting the tickets, but we're longtime Disney patrons.
When we tried to enter the Magic Kingdom in mid-January, we were told our tickets had already been used (even though we received them new from Corporate) and were directed to the ticket window. The employee there looked up the tickets and told us they had "physically been in the park" and gave us the dates they had been used - which were in three different months. When we replied that, no, the tickets had been with us in Chicago those dates, she rudely replied, "sir, these tickets have been used in the park on those dates." She didn't say, "I'm sorry," or "I would suggest contacting customer service." She made it obvious she thought we were trying to put one over on them.
Not knowing what else to do at that point, we purchased one day tickets and went to City Hall Customer Relations in the park. I was almost in tears (I still can't believe how rude that lady was). We waited in line for a while, and while they weren't as rude or accusatory, the employees there were no more helpful and gave us a generic Disney World customer service email we could follow up with.
After WEEKS and many back and forth calls and emails, in which I was required to upload a bunch of documentation, Disney determined that their ticketing department made a "technology error" and had essentially coded tickets with the same number twice. Yep. Whoops, Disney! Whoops indeed.
They offered to generously (yes, sarcasm) reimburse us for the tickets we had to purchase, which I believe they were probably legally required to do anyway. For (1) ruining our one day in the Magic Kingdom, for my son's bday, no less, (2) treating us like we were suspected criminals until we were able to prove otherwise, and (3) making us spend weeks trying to get this matter of their mistake resolved, we were...wait for it...offered a few free fast passes, to quote "regain some of that Disney magic."
Just FYI, I declined the fast passes and am still trying to get this situation resolved. I'd appreciate any input from folks who have experienced a similar situation and what the outcome was. My husband thinks he's entitled to season tics after all the grief and wasted time. I told him fat chance (but seriously I agree with him). haha. Thanks!
My husband works for a corporate sponsor of Epcot. Part of their agreement is his company gets a number of Disney World tickets to distribute to employees each year. This was my family's third year of getting the tickets, but we're longtime Disney patrons.
When we tried to enter the Magic Kingdom in mid-January, we were told our tickets had already been used (even though we received them new from Corporate) and were directed to the ticket window. The employee there looked up the tickets and told us they had "physically been in the park" and gave us the dates they had been used - which were in three different months. When we replied that, no, the tickets had been with us in Chicago those dates, she rudely replied, "sir, these tickets have been used in the park on those dates." She didn't say, "I'm sorry," or "I would suggest contacting customer service." She made it obvious she thought we were trying to put one over on them.
Not knowing what else to do at that point, we purchased one day tickets and went to City Hall Customer Relations in the park. I was almost in tears (I still can't believe how rude that lady was). We waited in line for a while, and while they weren't as rude or accusatory, the employees there were no more helpful and gave us a generic Disney World customer service email we could follow up with.
After WEEKS and many back and forth calls and emails, in which I was required to upload a bunch of documentation, Disney determined that their ticketing department made a "technology error" and had essentially coded tickets with the same number twice. Yep. Whoops, Disney! Whoops indeed.
They offered to generously (yes, sarcasm) reimburse us for the tickets we had to purchase, which I believe they were probably legally required to do anyway. For (1) ruining our one day in the Magic Kingdom, for my son's bday, no less, (2) treating us like we were suspected criminals until we were able to prove otherwise, and (3) making us spend weeks trying to get this matter of their mistake resolved, we were...wait for it...offered a few free fast passes, to quote "regain some of that Disney magic."
Just FYI, I declined the fast passes and am still trying to get this situation resolved. I'd appreciate any input from folks who have experienced a similar situation and what the outcome was. My husband thinks he's entitled to season tics after all the grief and wasted time. I told him fat chance (but seriously I agree with him). haha. Thanks!
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