Cybrkitn Did your TA get everything taken care of for you?
YEP
We're all set with FD
Our TA went over and beyond what we ever expected. She was up at 5:30 am to call Disney and was on hold for 3 hours
just to make sure we got FD! But boy did she go through a lot just to get it!
Originally the CM told her that only the pirate themed room qualified for FD. So b/c of that, she had to upgrade my mom and brother from a non-themed standard room with water view to a pirate themed one with water view just to make sure we all had FD. Somehow it was saving her $600
. She then upgraded us from a pirate themed standard room to water view and requested adjoining rooms. Thereby increasing our cost by $400.
My mom wasn't happy with the room change as her and my brother never wanted the pirate rooms to begin with. But I told her to look at it this way - she has FD and we are not in the room that much anyway. We're in the parks all day. The other way would mean that she would go back to her original room request and pay for the
DDP. In the long run it would cost her more. That still didn't convince her.
About an hour or so later, our TA calls me and tells me that she went online to the TA web site and saw that a non-themed standard room opened up for FD and she grabbed it. She put both of us back to our original room requests, added FD and would call Disney to cancel the other reservation.
DH and I were not expecting her to go through all of this so that we could have FD. Especially having her do this on her own time prior to her office opening up at 10 am! That shows true concern for their customers. We're thinking of sending her and her office a thank you basket for all their hard work.
