Have you tried calling them to see if there is anything that can be done on their part? I mean 3 years really isnt that long to have a coffee maker..especially considering what you spend on the machine and the K cups. I had mine for a little over a year, and in the past few weeks it is not hot and only filling half cups (even after cleaning and doing all the other troubleshooting)..called this morning and they are sending me a new machine. It's worth a try.....