Deal of the century!

[Trevski220]

I think most of us (me included) assume it was an error, but I have in writing my query about the price, quoting their T & C's and their answer with writen guarantee that the booking and price was correct, was not in error, was a limited time offer and would definately not change. Not sure how they can then refuse to honour it?

oh well, nothing ventured nothing gained I guess

Perhaps in your case with a written guarantee from a member of staff yours may be honoured, without that guarantee unique to your booking i think it may be an issue

They may still be able to get round even that guarantee somehow through suggesting that the person inputting the response was merely "entering data"

Of course they may think not honouring the bookings will be bad for their reputation and honour them to protect it, guess it depends on what financial penalty they would be exposing themselves too.

As I said before I hope by whatever means all the booking are honoured, just posted T&C's as a warning primarily against booking any non refundable travel, just in case they don't honour the price.

 

[addverbaan]

Perhaps in your case with a written guarantee from a member of staff yours may be honoured, without that guarantee unique to your booking i think it may be an issue

They may still be able to get round even that guarantee somehow through suggesting that the person inputting the response was merely "entering data"

Of course they may think not honouring the bookings will be bad for their reputation and honour them to protect it, guess it depends on what financial penalty they would be exposing themselves too.

As I said before I hope by whatever means all the booking are honoured, just posted T&C's as a warning primarily against booking any non refundable travel, just in case they don't honour the price.

I completly get where you are coming from. Seeing as we drive to DLP so do not need to book transport, its not really an issue for me if this falls through, not sure if I would feel so confident if I had to book flights. I still think they would be hard pushed to cancel every one's booking unless they do it pretty sharpish. And there are lots of us who have kept copies of the live chats we have had where we have all queried the offer - they have therefore had plenty of opportunity to realise the error.


Time will tell I guess....

 

[Trevski220]

Indeed it will


Fingers crossed

 

[addverbaan]

Indeed it will


Fingers crossed

thanks

 

[juttawdw]

I tryed to ebookers.nl and got this:

When i put in dates for feb. 5 nights i will get prices for Santa fe or Cheyenne at €321 a night excluding entrance tickets.

 

[kizzabel]

Is it still live?

 

[Trevski220]

Is it still live?

No the original deal has gone

 

[kizzabel]

Seems the offer is gone now

 

[belle24]

i just live chat to an ebookers rep regarding my booking for feb.
i asked if my booking including tickets for def, first she said was only for kids under 12 and then i said but it did not state that when booked and she went away and apparently rung the hotel and came back and said it does include tickets and emailed me a copy of itinery with a statement saying park tickets are included for full stay. so just thought would post this the put ppls minds at rest

 

[adr2.8i]

i just live chat to an ebookers rep regarding my booking for feb.
i asked if my booking including tickets for def, first she said was only for kids under 12 and then i said but it did not state that when booked and she went away and apparently rung the hotel and came back and said it does include tickets and emailed me a copy of itinery with a statement saying park tickets are included for full stay. so just thought would post this the put ppls minds at rest

Well that does sound "pretty" reassuring. I dont suppose u would be willing to e-mail a copy of that itinery by any chance if theres nothing too personal on it?

 

[MickeysFavouriteGirl]

i just live chat to an ebookers rep regarding my booking for feb.
i asked if my booking including tickets for def, first she said was only for kids under 12 and then i said but it did not state that when booked and she went away and apparently rung the hotel and came back and said it does include tickets and emailed me a copy of itinery with a statement saying park tickets are included for full stay. so just thought would post this the put ppls minds at rest

I'm going to try this

 

[MickeysFavouriteGirl]

I've tried through the day to get on live chat but it says no available agents, am I doing something wrong?

 

[Isila]

I've tried through the day to get on live chat but it says no available agents, am I doing something wrong?

No, chat pops up when there's an agent available. You just have to wait and be lucky

 

[MickeysFavouriteGirl]

I did it in the end, took a while but the person confirmed the package included tickets for all the family and is sendung me another email so I'll wait for that!

 

[Jules1212]

OK, I have just been on live chat too and have C+Ped the conversation below:

This chat may be monitored or recorded for quality assurance purposes. Please wait for an ebookers Customer Service agent to respond.
My name is Elvira, how may I assist you today?

Julie : Hi. I have booked 2 rooms for the Santa Fe at Disneyland Paris for Feb 17th 2014 and on my confirmations there is no record of it including park tickets, but when I booked it said park tickets included?

Elvira: Let me check that for you.

Julie : Thank you

Elvira: You're welcome.

Elvira: For the security of your account, can I please have the billing post code?

Julie: Sure, it is XXXX XXX

Elvira: Thank you.

Elvira: One moment while I look into that for you.

Elvira: Thank you for waiting patiently, Julie.

Julie: No problem

Elvira: You can see the confirmation of your park tickets when you click on the link for the special offer 'Kids under 12 Stay and Play FREE! Offer details'.

Elvira: You just have to present this confirmation when you arrive at the hotel.

Julie: I do see it, but I haven't booked any kids under 12 in and am worried that I will arrive and there will be no park tickets.

Julie: Was this confirmed by the Santa Fe Elvira?

Elvira: I understand. That is additional perks for the promotion. If you have a kid below 12 years old, they can stay and play for free.

Elvira: The booking is confirmed by the hotel.

Elvira: This is the promotion from the hotel.

Elvira: You just have to print the booking confirmation nd present upon check in at the hotel.

Julie: So I do definitely have 6 days of tickets into the parks with this offer?

Elvira: That is correct.
Elvira: Your reservation is for 5 nihgts.

Julie: Then that is brilliant Elvira! Can ebookers send an email confirming this element to me at all please?

Elvira: Sure. Confirmation email will be received within 30 minutes, Julie.

Elvira: Is there anything else that I may assist you with today?

Julie: Yes please. Can you also confirm that you can see 2 rooms booked as I booked one as Olive X but with the same card as this booking?

Elvira: I can confirm that you have 2 hotel reservations.

Elvira: For you and for Ms. Olive X.

Julie: Thank you VERY much for all your help tonight Elvira. That's me done. Thank you.

Elvira: It's my pleasure to help you today, Julie.

Elvira: Thank you for chatting with ebookers today. We value your feedback and are always looking for ways to improve. Please click the "CLOSE" button and complete a brief survey about your experience.

Julie: Bye.

Elvira: Bye. Take care.


I remain hopeful!

 

[MickeysFavouriteGirl]

I spoke to Elvira too, still awaiting my email though!

 

[Jules1212]

I spoke to Elvira too, still awaiting my email though!

I just got mine (I actually got two as I have another booking so that my MIL can come too).

Itinerary for Paris Mon, 17 Feb 2014
This is a confirmation of your booking and Disneyland Paris park tickets.
Please click on the link for the promotion for the detailed information. Yours sincerely, ebookers.com.
This message has been sent from www.ebookers.com
Trip name: Paris Mon, 17 Feb 2014

And there are bits I haven't C+Ped as it is pretty much the same as the original confirmation. But I think that part in bold is the most important bit!

 

[belle24]

That's pretty much how mine appears also so I hope this helps.

 

[Mummy Minnie]

I did live chat too & this is what they confirmed to me:-

This is to confirmed that park tickets will be provided to you upon check in at the hotel. Thanks, Ebookers.com

Do you think this is enough confirmation?

 

[HappyPanda]

Haha, I'm chatting to Elvira now! Will let you know what (s)he says!