DDP really holds up the line!!!!!!

[mkycrzy1971]

I'm glad you had a great trip Yes there is definitely work to be done with the DDP. For starters, they could mail *detailed* instructions to the guests along with their confirmation.The kid's credits especially seem to be confusing for some people. It was just DM and me and we managed fine, but I don't know how we would have done if we had kids credits mixed with ours.

The food courts though, well one of the problems is that you have to get your food first and THEN wait in line to pay for it. Half the time the food is barely warm to begin with. I saw the lines at the ASMO food court for breakfast one day - even if none of these people were on the DDP and even if the CMs were the Speedy Gonzales of cashiers, I bet a LOT of people ate cold eggs that morning.

This would be a BIG help...I think Disney really needs to work on this...it is hard to explain to a 9 year old that she must eat jello (there are still a few places out there insiting there are no other deserts or nothing can be subed) when you have a big piece of choc cake...I usually just shared rather than making a big deal out of it. BUt I agree...the kids meals are confusing sometimes.

 

[jcpuppy.com]

Originally Posted by BeckWhy
I don't mean to sound like a witch or anything... but I don't understand what people don't get about it. It's so simple. You get one CS, one TS, and one Snack a day per person. For the CS you get an entre (sp?) or combo meal, plus drink, plus dessert. For TS you get appetizer (sp?), entre (sp?), dessert and drink. For a snack it's anything with the lil "DP" sign next to it on the menu. How hard is it to understand? It says right at the bottom of your receipt how many credits you have left, and if you can't figure that out, there is someone at a customer service desk somewhere that can tell you. What makes it so difficult?

This is perfect and explains it quite well. Do you think Disney could mail this to everyone before they get to Disney..short and sweet and to the point

 

[tndisneyfan]

I think most of the confusion about the DDP is at the resort food courts. The CS at the parks are pretty much cut and dry, a combo with a drink and one or two choices for dessert. The food courts have more options thus more confusion about what you can get and what you can't. CM consistency could help stop some of this. For example on our last trip DS was able to get a banana for a dessesrt, a couple of days later at the same food court we couldn't. The CM said we could use a snack credit for the fruit, fine with us we had some snacks to spare, but someone else may not have wanted to spend a snack credit on a banana.

 

[mkycrzy1971]

Actually that was not the case. We never encountered a line at the touch screen areas. Only at the cashier. I don't know what Captain Cooks looked like before the renovation but the set up now is not very good. The touch screens are located right up by the food prep area which is a good place for them but the cashier station is smack in the center of the main food area which is really bad planning. The lines for the cashier have no where to stand really so the people trying to walk around to pick out their food end up going through the cashier lines. Then there's the people standing around waiting to pick up their hot food and they end up standing right in the area for the cashier lines as well. It's really just a big mess. We tried to avoid the busy times as much as possible. We would go in the evening and pick up breakfast items to take to our room for the next morning as the morning breakfast hours were the absolute worst for crowds there.

I thought the very same thing...this is a poor layout and the traffic flow was terrible!! I also thought that there should be more than one cashier....however, the flatbread pizza was worth every bit of confusion and wait...FABULOUS!!!

 

[mkycrzy1971]

I guess because the problem arises when it's time to pay. When we used our CS credits in the parks the cashier would tell us what we could/could not get on the DDP (never asked,they volunteered). At CC's with the touch screen ordering you don't talk to a real person until it's time to pay.
Kind of like the food courts at the values, especially the "grab and go" part.

When we were there, there was a man walking around trying to help people with the touch screens...as I was ordering my husband's double cheese burger all I hear is "do you REALLY need a double??" ... I thought I was going to turn around and take this man's head off!! (sorry, I was tired and hungry...it was our last day) I spun around and said "I am sorry, this what my husband requested!" I think he realized how it must have sounded (do your REALLY need THAT much food???) and turned around and walked off...I kind of felt bad afterward because I know he was just trying to help...but at the time I thought he was implying that my bum was big enough!! Maybe I scared him off and he QUIT!!

 

[LoraJ]

I think a cash only line would be great, but then I would have to carry cash. lol. I usually charge everything to the room key. We did experience the line hold ups at Flame Tree BBQ and in the morning at the hotel. At Flame Tree, we saw lots of not even touched chocolate cake go into the garbage. What a waste.

 

[mkycrzy1971]

I think a cash only line would be great, but then I would have to carry cash. lol. I usually charge everything to the room key. We did experience the line hold ups at Flame Tree BBQ and in the morning at the hotel. At Flame Tree, we saw lots of not even touched chocolate cake go into the garbage. What a waste.

Also, if they had a DDP line only and a cash only line...what would you do if you wanted to use the DDP to pay for the things that are allowed and pay OOP for something that is not??? I think that this would create even longer lines IMHO.

 

[disneyjunkie]

This would be a BIG help...I think Disney really needs to work on this...it is hard to explain to a 9 year old that she must eat jello (there are still a few places out there insiting there are no other deserts or nothing can be subed) when you have a big piece of choc cake...I usually just shared rather than making a big deal out of it. BUt I agree...the kids meals are confusing sometimes.

I don't see why the parents can't just share with the child or buy an extra slice of cake.

Also, if they had a DDP line only and a cash only line...what would you do if you wanted to use the DDP to pay for the things that are allowed and pay OOP for something that is not??? I think that this would create even longer lines IMHO.

That would be us. I guess we'd just have to spilt up when we place our order. I could got to the DDP line while my son hops in the cash line.

 

[LoraJ]

I would think the DDP user line would also be able to take OOP orders for additional items. They'd want the extra cash.

 

[lillygator]

I haven't read the whole thread but I find it highly unlikely that it is just DDP people holding up the line....I know plenty of people in front of us that just can'r decide between burger or nuggets and then sit and wait for their two year old to decide.


Also, at the resorts part of the check in problem is people who are sitting there deciding at that point in time, instead of prior to arrival, which ticket they should buy. Very very time consuming and annoying.....

 

[mefordis]

Quite well said. I can't count the number of posts that detail complaints about guests at nearby tables, etc. I honestly don't pay attention beyond a cursory glance unless there's something truly remarkable about another person. I have no idea what people sitting at surrounding tables order or say to their waiters and waitresses or how they choose to pay for their meals. We are generally busy enjoying our meal and eachother's company (as my DD18 likes to say, "it's all about US!) to worry about what's going on elsewhere. I can only control my family and how we utilize the plan. Just because something's paid for doesn't mean you have to order it, or consume every bite. I don't make the serving sizes, but I know when to stop eating. And I know enough not to care what others are and aren't eating

It's always a good trip this way!

Sort of to that point, for some reason it seemed like a lot of people at WDW sat there staring and listening to my conversations. I don't know what was up with that, but I am not unusual looking, nor am I loud. For example, I would be having normal, boring conversations with my mom, and look over and there would be some lady (with her husband) staring and listening to me. Really rude. I wanted to say, "can I help you?" I really don't notice that happening anywhere else but I did notice it there. Maybe it's just people who are bored because they come there with no children to keep them occupied? Not sure, but to your point, I am oblivious to others around me, I'm just dealing with me and my family when I'm out.

 

[pavil]

I don't mean to sound like a witch or anything... but I don't understand what people don't get about it. It's so simple. You get one CS, one TS, and one Snack a day per person. For the CS you get an entre (sp?) or combo meal, plus drink, plus dessert. For TS you get appetizer (sp?), entre (sp?), dessert and drink. For a snack it's anything with the lil "DP" sign next to it on the menu. How hard is it to understand? It says right at the bottom of your receipt how many credits you have left, and if you can't figure that out, there is someone at a customer service desk somewhere that can tell you. What makes it so difficult?

I agree that it is pretty easy but at the same time I was able to get two drinks with a CS at breakfast in addition to a bagel with my breakfast entree. That shouldn't have happened should it?

Somethings are a little weird with it, but the dining plan itself never slowed down the line more than the "clueless tourist" I see all over the place.

 

[mefordis]

I agree that it is pretty easy but at the same time I was able to get two drinks with a CS at breakfast in addition to a bagel with my breakfast entree. That shouldn't have happened should it?

Somethings are a little weird with it, but the dining plan itself never slowed down the line more than the "clueless tourist" I see all over the place.

And there is also the clueless cm at BC Marketplace who had to ring up my snacks twice, for some reason. Boy, did I hold up the line that night, because this poor hapless woman didn't know what she was doing. Don't ask me what happened there, but all I did was put the snacks down, tell her I wanted to use them as DP snacks, then she got very flustered.

By the way, that place was a huge letdown for CS (BC Marketplace and really the YC as a resort). I couldn't use any of my CS before I left because they didn't have anything at that hour for sale as a CS credit -- it was late evening. I sure could have used the POR food court then!