RandyHey Jeff, sorry you're going through this.
The TV they are offering, what is the regular retail price of it if you were going to buy it?
As someone who runs a help desk, all I can say is when the supervisor calls, don't "go off" on him. If he has any power to do anything more for you, you will get a lot further if you lay out your case, let them know you are very upset, and let them know their company has put him in an akward position.
Two lines that go pretty far are:
"I understand you didn't make the decision to stop making the parts but there has to be something more you can do."
and "You have to realize from my point this will make me seriously reconsider buying or recommending another Samsung product at any time in the future."
I was going to do that because that is how i handled it with the CS rep . and thank you for the proper wording i will use that too !
just that this whole thing is just riduciulous ! Thank You
