DD injured on splash mtn-update p16

[3DisneyNUTS]

Well at least everything is getting straightened out now.

As far as the other posters commenting on how teens lie give it a rest already. He believes his children he has no reason not to. No one except people on the dis boards told him his daughter was fooling around on the ride. It is shocking how you completely discount his kids as "fibbing" just because they are teens. It is really discouraging that a long time diser cannot find support from other disers without posts of doubting his story.

Disneyfun1 I hope things go smoothly and your DD gets better quickly. Please report when you get home and try to have fun for the remainder.

 

[nhpooh]

Just wanted to say hi and good morning, hope you have a nice day. No bashing from me


Everyone just chill out

 

[Tricia1972]

Disneyfun1 - thank you for the update! I am sorry to hear that your DSD is still in a lot of pain. I have heard that muscle strains and tears can be a lot worse than just a break sometime, and it sounds like your DSD got a doozie of a strain.

I am glad to hear that Disney's claim department has started working with you, and hope that you are feeling a little better about the process. I cannot imagine how frustrating it must be as a parent to feel that your child is not getting the best care and attention as possible.

I am also glad to hear that you are enjoying your trip somewhat at this point.

Please try not to let other posters comments get you down. I personally do not discredit your children immediately just because they are children. Like adults, sometimes kids are truthful and sometimes they are not. You have no reason to distrust your children, so you believe their story and that is not a bad thing. I also do not feel that just because a posters daughter who lives with a CM who works at Splash Mountain said your daughter was standing, she was definately standing. I think that trusting that source is as much of a rush to judgment as immediately discrediting your children.

Whether it was just an accident, or whether your daughter was doing something to cause the accident it doesn't change the fact that she is hurt and this has affected your vacation. I am truly sorry that your vacation has not been as magical as you hoped, and hope that your vacation turns magical again for you! to you and your family.

 

[NeverlandClub23]

If you keep up with my posts, you will know I absolutely despise this phrase. I was joking around, that's why I put a smiley

I'm sorry. I didn't mean for it to be offensive or irritating, I just thought that's what those particular ride cars are called.

 

[DebIreland]

OP,
Sorry to hear your SD is still in pain. Sounds like it will take time to heal. I wish her a strong and full recovery.

It sounds like you have a great bond with your step-daughter and sons! I think that's wonderful. I too think it's sad that so many people assumed she must be lying - I can't fathom how a healthy bond can exist on a foundation of mis-trust and an assumption that "teens lie".

I hope you can enjoy the rest of the vacation. for all your family.

 

[robinb]

Disneyfun1:

Ihave been following your DD's injury since it happened. I am sorry she got hurt and I am glad that Disney is finally starting to do something.

I think that many people here on the DIS have a hard time believing that Disney could treat you so callously. The know the "pixie dust" Disney that comes in gang-busters over the littlest boo-boo. My DD had Mickey himself hold her hand in the MK's first aide station while she was getting a Band-Aid for a cut. If Mickey will hold your kid's hand for a cut, what will Disney do in a more serious situation? Frankly, not much. As you have found out. However, some people will look at Disney's reaction and blame your DD for Disney's lack of response. They think that she must have done something wrong for their beloved Disney to treat your family the way they have.

I believe you 100%. I know what Disney can do in situations like this. My mother was injured by a soaked falling ceiling tile in her room at the Contemporary Resort. The plumbing above her had a leak and the tiles became so soaked with water that 3 of them fell. Right on my mother's head. She was in a handicapped room because she is disabled, partially by neck surgery. The blow to her head left her with headaches and injured her neck even more. What did Disney do? They called the paramedics. My mother eventually went to urgent care on her own after the headaches became too bad. Disney didn't comp them the room. Disney didn't comp them a meal. The manager never checked up with her. Disney didn't even move them into another room, even though the carpet and their belongings were soaked. Disney said to keep all the bills and they would pay them ... but then my mother would have to sign away any rights to further litigation. Her disability was made worse by several pounds of wet tile falling on her head and they did nothing. And yes, she is now suing Disney.

It seems the more serious the incident, the less Disney does. Just to cover it's corporate butt.

 

[rascalmom]

To the OP, I am truly sorry that your daughter got hurt. I broke my ankle last fall, so I know how painful & awkward that type of injury can be. I hope she gets to feeling better soon.

I'm sorry that you have felt questioned & attacked. We're all Disney nuts here & perhaps a bit of "momma bear" comes out when we see our beloved mouse put in any form of negative light. None of us know the reason for their slow or lacking response - legal, adminstrative, inadequate concern, bureucratic (sp!) procedure or even lack of fault on their part. True accidents do happen at times. Sorry you and your dsd's integrity were questioned in the process of us trying to understand - we all can tend to look at Disney with rose colored glasses.

I hope WDW does right by your family. They are a big corporation and have a process in determining what that is for each situation. I understand that your family is sad and frustrated that your vacation was disrupted and sincerely hope that you are able to salvage some of the magic in the remaining days of your trip.

 

[DisneyPhD]

Disneyfun1:

Ihave been following your DD's injury since it happened. I am sorry she got hurt and I am glad that Disney is finally starting to do something.

I think that many people here on the DIS have a hard time believing that Disney could treat you so callously. The know the "pixie dust" Disney that comes in gang-busters over the littlest boo-boo. My DD had Mickey himself hold her hand in the MK's first aide station while she was getting a Band-Aid for a cut. If Mickey will hold your kid's hand for a cut, what will Disney do in a more serious situation? Frankly, not much. As you have found out. However, some people will look at Disney's reaction and blame your DD for Disney's lack of response. They think that she must have done something wrong for their beloved Disney to treat your family the way they have.

I believe you 100%. I know what Disney can do in situations like this. My mother was injured by a soaked falling ceiling tile in her room at the Contemporary Resort. The plumbing above her had a leak and the tiles became so soaked with water that 3 of them fell. Right on my mother's head. She was in a handicapped room because she is disabled, partially by neck surgery. The blow to her head left her with headaches and injured her neck even more. What did Disney do? They called the paramedics. My mother eventually went to urgent care on her own after the headaches became too bad. Disney didn't comp them the room. Disney didn't comp them a meal. The manager never checked up with her. Disney didn't even move them into another room, even though the carpet and their belongings were soaked. Disney said to keep all the bills and they would pay them ... but then my mother would have to sign away any rights to further litigation. Her disability was made worse by several pounds of wet tile falling on her head and they did nothing. And yes, she is now suing Disney.

It seems the more serious the incident, the less Disney does. Just to cover it's corporate butt.

Robin, I couldn't agree more (and am so sorry to hear about your mother. )

I think the OP treatment had more to do with the fact that Disney could possibly be held responsible so all the legal big wigs come into it, instead of the white glove treatment Disney is famous for. Disney Cast Members are wonderful to guests, Disney Lawyers are brutal.

I think Dis members should keep in mind that other members are people too. We don't know them (unless we have repeated contact with them.) and being critical in a time of need is not helpful. Sure believing someone you don't know on the internet leaves you open for possibly being doped. However in cases like this, where there is no harm in believing a person, why not just give someone the benefit of the doubt? He is not asking to date your teenage daughter, or your cc number (true internet dangers.) Just support and encouragement. While I agree you need to be careful on the interent, I also know I have met MANY wonderful people here on Disboards.

Dsineyfun1, we will get there before you leave (we arrive on Saturday.) If I see a tall teenage girl in a while chair with her family I will be sure to say hi and ask if you are having a good vacation. I would love to give your DD a big hug, but since this is the internet and you never know, here is one on line.

 

[frndshpcptn]

I still think Disney handled the situation as they should have.

There was an accidental injury on a ride, which may have been thier fault or may not have been their fault. Attraction CMs shut down the attraction, assisted the injured person, sent them to the hospital via ambulance and offered a wheelchair for use while still at the parks. That's exactly what they are supposed to do.

Disney even helped the OP get back to the park from their hotel to be with the injured child. While the OP was upset that he had to personally ask the front desk at his hotel to get back there, from what I understand once he did ask they promptly contacted Security and gave him a ride. That's how that is done - the non-management CMs at the MK had no way of getting him back to the park. Since he was at the hotel, the hotel was able to expedite his return to the MK. I thought that was handled well by Disney staff.

They gave his sons dry tee-shirts and took the OP and his boys back to the hotel.

Then, the incident was reported to the proper channels within WDW the morning after the incident, and someone got back to the OP within 24-36 hours of the claim being filed. Perfectly reasonable.

Should they go ahead and offer something extra - maybe a comp day on the passes or a "no strings attached/ go to the head of the line" card for the remainder of the stay? Possibly - that would be nice of them.

But overall - Disney handled this they way they are instructed to handle an accident.

 

[auntpolly]

Could someone give me the cliff notes on this -- difference of opinion -- I guess you'd call it, about what everyone thinks Disney did or did not do that they were supposed to do? Frankly I'm getting a little overwhelmed by reading all these posts -- in a nut shell, what's the deal? Do we put this in the

a) "Disney didn't do enough for me / Disney doesn't owe you anything you greedy idiot" kind of argument we have around here

or b) "my child was wronged / it was your irresponsible child's fault" kind of fight

or the ever popular "here's what happened / you're a liar" battle of the (t)wits.

Just wonderin'.........

 

[cxcelica]

I fall into the camp that I think all being said Disney handled this situation right.

The incident happened late Sun early Monday morning. The OP stated he did not get home until 4am Monday morning. By 11am I believe it was, the OP was posting that nobody was helping him. They told him they were opening an investigation into the matter and would contact him. By Wednesday, he had heard that they were going to pay all the medical Bills and would be contacting him with a settlement offer before he left.

Am I the only one that thinks this was handled expeditiously and properly. How much faster could you expect Disney to handle this. But the OP never mentions that he was satisfied with Disney at this point. I think he should be fair and state that although he might not have liked it at first Disney has stepped up to the plate.

Also to the posters who keep saying why shouldn't we believe his daughter. That the OP is a Dis' poster and should be given the benefit of the doubt, but in the same breath are discrediting the account of another Dis' poster's daughter. Why should we listen to one Dis poster's daughter over another????(I know the dis poster's daughter heard it from a roomate, but that is not that far down the chain that some posters are exaggerating it to be)

To the last point about people disagreeing on the message board. To leave a message board because you got flamed????Thats weak. Messageboards are meant for different opinions, facts information. Thats why people post, to learn and exchange thoughts to argue and agree and disagree. If you wanted everyone to just agree with you I don't think a internet message board is the right place for you to be!!

 

[auntpolly]

To leave a message board because you got flamed????Thats weak. Messageboards are meant for different opinions, facts information. Thats why people post, to learn and exchange thoughts are argue and agree. If you wanted everyone to just agree with you I don't think a internet message board is the right place for you to be!!

I can see leaving a community if you think the other members aren't worth conversing with -- if you don't respect them, or whatever.

I don't even understand what's going on here, but what's weak about leaving a bunch of people you don't like?

 

[robinb]

To the last point about people disagreeing on the message board. To leave a message board because you got flamed????Thats weak. Messageboards are meant for different opinions, facts information. Thats why people post, to learn and exchange thoughts to argue and agree and disagree. If you wanted everyone to just agree with you I don't think a internet message board is the right place for you to be!!

Yes, but there is difference between disagreement and harassment. You seem to have made slamming the OP you own little crusade. 25% of your total posts have been on this subject. Isn't your horse dead yet?

 

[mickeyfan2]

I also agree Disney handled it correctly. She got the medical attention she needed and more at the parents request. I alway thought the OP started to make demands way to early and when Disney did not jump thru the hoop for the OP the OP got mad and came here.

Personally I would have expected the OP to post: My stepdaughter got her foot stuck on SM. I was not there, so I am unsure how it happened or whose fault it was. She got her foot looked at and it is badly bruise, but not broken. How can I make the rest of our vacation magical for her and the rest of the family while using a wheelchair and crutches. Is there a special meal, cake etc. that you could recommend that I could get for her to take her mind off the foot? Any other suggestions. I will post more when I know more.

That would have been better than the lawyer, paper, compensation, cost of the vacation etc. that was posted by the OP.

IMHO The OP started the tone of the thread and then did not like the results.

 

[cxcelica]

Yes, but you seem to have made slamming the OP you own little crusade. 25% of your total posts have been on this subject. Isn't your horse dead yet?

I don't own a horse??? You should be honest,I don't have many posts so 25% of my posts is not saying alot and this has been the main topic of the last week...so I have been weighing in on my opinion. In another week this thread will be dead and the percentage will be about 1 dealing with this topics. Please check your facts before skewing the numbers.

The people who side with the OP are they on their own crusade to protect him??? Its a discussion which for the most part has been civil.

 

[robinb]

Please check your facts before skewing the numbers.

The fact is the last 13 of 52 total posts have been on this subject and slamming the OP. 13 out of 52 is indeed 25%. There is no skewing involved.

 

[frndshpcptn]

As I stated earlier, I also think Disney handled this appropriately and in a proper manner.

 

[auntpolly]

Seriously, this is cracking me up. I really don't have the desire to wade through this whole thread, so maybe I'm missing this, but how could any of know if Disney did or did not do what they should have or if the girl stood up or didn't or ANYTHING!!!!!

The OP told us a story, which we can take with a grain of salt or believe or dismiss. Our choice. But since we weren't any of us there, I'd say none of us can much of anything else.

Why do we argue or debate this stuff -- it is so darned silly!!!

 

[MosMom]

Because I'm avoiding planting bushes today and I have nothing better to do.

 

[auntpolly]

Because I'm avoiding planting bushes today and I have nothing better to do.

OK, , I see your point. I guess I'm more of a "refillable cup" or "6 people in a room" kind of gal when it comes to silly arguing on the DIS.

Besides, it wouldn't be half enough fun around here if people didn't get up on their high horse around here (or dead horse, as Robin pointed out.)

Carry on!