DD injured on splash mtn-update p16

[MosMom]

Oh yeah, it was dead yesterday afternoon sometime.

 

[lillygator]

I still think Disney handled the situation as they should have.

There was an accidental injury on a ride, which may have been thier fault or may not have been their fault. Attraction CMs shut down the attraction, assisted the injured person, sent them to the hospital via ambulance and offered a wheelchair for use while still at the parks. That's exactly what they are supposed to do.

Disney even helped the OP get back to the park from their hotel to be with the injured child. While the OP was upset that he had to personally ask the front desk at his hotel to get back there, from what I understand once he did ask they promptly contacted Security and gave him a ride. That's how that is done - the non-management CMs at the MK had no way of getting him back to the park. Since he was at the hotel, the hotel was able to expedite his return to the MK. I thought that was handled well by Disney staff.

They gave his sons dry tee-shirts and took the OP and his boys back to the hotel.

Then, the incident was reported to the proper channels within WDW the morning after the incident, and someone got back to the OP within 24-36 hours of the claim being filed. Perfectly reasonable.

Should they go ahead and offer something extra - maybe a comp day on the passes or a "no strings attached/ go to the head of the line" card for the remainder of the stay? Possibly - that would be nice of them.

But overall - Disney handled this they way they are instructed to handle an accident.

I agree.

Also, I hardly think questioning someone is slamming them. Just because people have differing opinions or chose to believe or not believe shouldn't be considered a slam. Now for those who say "I am sure she stood up" without knowing the facts could be/are wrong but still how is that slamming?

Sorry to the father if you feel you need to reevaluate your membership here. A bad thing happened to you on vacation, I think you wanted to post your story for advice and commiseration but being a long time member you would have to know you are going to get all different points of view correct? That's the great thing about the DIS.

 

[minnie61650]

The fact is the last 13 of 52 total posts have been on this subject and slamming the OP. 13 out of 52 is indeed 25%. There is no skewing involved.

robinb,
First of all I was saddened when I read how badly your mom was injured while staying at the CR, I hope she gets better and that she gets a speedy and acceptable settlement from Disney.

I just checked my posts and I posted on the 2 Splash Mountain injury threads 9 times out 24 posts that's about 33% or 1/3 of my last 24 posts.

I guess I have been very concerned about the young girl as have a lot of us.

I am hoping things work out for your mom and for the OP's DSD also.

Peace

 

[auntpolly]

LOL this reminds me of a long time ago when I posted about something that I was really upset about. I had been abandoned at the very last minute by a bunch of people that were supposed to help me with a school program, messed some stuff up because of it, and then got nasty letters complaining about the "poor job I had done". I was seeeeeeeething mad. I wanted to vent ----- I learned my lesson. About 25% of the DISers who posted to "express their opinions", indeed, felt the need to post that I had indeed screwed things up and it was wrong to blaim the people who had bailed out on me.

After a stressful experience, it's so comforting when people reach out to "express themselves".

 

[DisneyPhD]

I agree.

Also, I hardly think questioning someone is slamming them. Just because people have differing opinions or chose to believe or not believe shouldn't be considered a slam. Now for those who say "I am sure she stood up" without knowing the facts could be/are wrong but still how is that slamming?

Sorry to the father if you feel you need to reevaluate your membership here. A bad thing happened to you on vacation, I think you wanted to post your story for advice and commiseration but being a long time member you would have to know you are going to get all different points of view correct? That's the great thing about the DIS.

You have mentioned that before (and others) but I feel the "questioning" on this thread (and others inculding the one that was locked), often went above and beyond mer trying to understand the situation better.

The OP had a hurt daughter, he was on vacaiton (that he had planed and saved for ) and turned to Dis for support and advice on how to proceed. When he started talking about ovolious things when injury is at stake (legal maters) people started down the road of acusing him of being sue happy and not beliving his daughter, based on the fact she was a teenager and was not accompanied by an adult. They questioned his parenting choices in allowing teens to be in a park with out parents, and even if there was a bar that she could of ben stuck on. When he felt Disney should have been more attentive, (as they are if a child stubs a toe.) he was told he was expecting too much. Honelsty when you are forking out that much money, you do expect good service.

I may have posted a bit on this topic too, but the bandwagan jump all over people and never trust them mentailty really bothers me and I feel the need to stand up against it. (this is the 1st time I have ever used that smilly that I can remember in over 4,000 post.)

 

[goofy's friends]

Seriously, this is cracking me up. I really don't have the desire to wade through this whole thread, so maybe I'm missing this, but how could any of know if Disney did or did not do what they should have or if the girl stood up or didn't or ANYTHING!!!!!

The OP told us a story, which we can take with a grain of salt or believe or dismiss. Our choice. But since we weren't any of us there, I'd say none of us can much of anything else.

Why do we argue or debate this stuff -- it is so darned silly!!!

AMEN, Sister!!!!

 

[DisneyPhD]

LOL this reminds me of a long time ago when I posted about something that I was really upset about. I had been abandoned at the very last minute by a bunch of people that were supposed to help me with a school program, messed some stuff up because of it, and then got nasty letters complaining about the "poor job I had done". I was seeeeeeeething mad. I wanted to vent ----- I learned my lesson. About 25% of the DISers who posted to "express their opinions", indeed, felt the need to post that I had indeed screwed things up and it was wrong to blaim the people who had bailed out on me.

After a stressful experience, it's so comforting when people reach out to "express themselves".

LOL, so true. You know I have always thought of you as a "Ray of Sunshine." we could all use a little sunshine in our lives.

Lucky for me less then 2 days and I will be at WDW. I pray to God nothing bad happens, but you can bet if if does I won't be comeing here for support. (or at least not a new thread, I might to the new mommies and a few other places where I know there are suportive folks.

 

[lillygator]

You have mentioned that before (and others) but I feel the "questioning" on this thread (and others inculding the one that was locked), often went above and beyond mer trying to understand the situation better.

The OP had a hurt daughter, he was on vacaiton (that he had planed and saved for ) and turned to Dis for support and advice on how to proceed. When he started talking about ovolious things when injury is at stake (legal maters) people started down the road of acusing him of being sue happy and not beliving his daughter, based on the fact she was a teenager and was not accompanied by an adult. They questioned his parenting choices in allowing teens to be in a park with out parents, and even if there was a bar that she could of ben stuck on. When he felt Disney should have been more attentive, (as they are if a child stubs a toe.) he was told he was expecting too much. Honelsty when you are forking out that much money, you do expect good service.

I may have posted a bit on this topic too, but the bandwagan jump all over people and never trust them mentailty really bothers me and I feel the need to stand up against it. (this is the 1st time I have ever used that smilly that I can remember in over 4,000 post.)

I guess I tend to think there were a lot of posts that may not have been all that nice - but I think they were back and forth between "posters" and not really meant for or at the OP although I can see how one may take it that way- or I could have just been reading it all wrong.

I remember there were lots of people advising to "get a lawyer, etc" which one can take or choose not to.

But all in all, this is a public message board and no matter the "side" I think you have the right to question just as much as you have the right to support. Don't you think?
Although I would bet the latter is better all the way around.

 

[robinb]

I just checked my posts and I posted on the 2 Splash Mountain injury threads 9 times out 24 posts that's about 33% or 1/3 of my last 24 posts.

I guess I have been very concerned about the young girl as have a lot of us.

I am hoping things work out for your mom and for the OP's DSD also.

Peace

And 100% of my last post (as of this writing) was about this subject, LOL! But both you and I have posted on other threads too.

Thanks for the good thoughts .

 

[auntpolly]

LOL, so true. You know I have always thought of you as a "Ray of Sunshine." we could all use a little sunshine in our lives.

Lucky for me less then 2 days and I will be at WDW. I pray to God nothing bad happens, but you can bet if if does I won't be comeing here for support. (or at least not a new thread, I might to the new mommies and a few other places where I know there are suportive folks.

That's me, the original ray of sunshine

Just so you know, if anything bad happens on your trip (which in all seriousness I'm sure it won't) , please tell us about it so we can rip it and you apart to pieces!!!!! Apparently many of us have no other way to express ourselves .

 

[kimmikayb]

No matter what anyone has posted, I think the thoughts of *many* of us (me included) is that OP and the family have as much fun and magic as possible. I said it in another post, but I hope he (and the family) try to forget about the cooperate Disney and remember the Mickey Magic. I hope he doesn't come back to this board UNTIL he gets home and THEN I hope he stays. I hope his DD's foot feels better. I hurt my ankle in January, just a sprain and IT still hurts, so I know it might take some time. Mostly, I hope he doesn't let it ruin his trip. Everyone can relate to how much anticipation we have and the expectations are high.....something like this can really make us act in different ways, think differently and severely fatigue a person.

In direct regards to the accident.....I do hope we find out what happens merely for the fact that I think it would be EXTREMELY useful to know how to prepare ourselves, our families...if we happen to be in the front seat of SM.

If something happen to me or my family, I would like to think I could come here for support but in the end it's still *just* a message board on the internet and opinions will vary and we all know, some people just arent' nice. I really found the debate civil and it got very interesting yesterday.

**OP~I hope you are having a WONDERFUL, MAGICAL time right now!! **

 

[DisneyPhD]

I guess I tend to think there were a lot of posts that may not have been all that nice - but I think they were back and forth between "posters" and not really meant for or at the OP although I can see how one may take it that way- or I could have just been reading it all wrong.

I remember there were lots of people advising to "get a lawyer, etc" which one can take or choose not to.

But all in all, this is a public message board and no matter the "side" I think you have the right to question just as much as you have the right to support. Don't you think?
Although I would bet the latter is better all the way around.

That is just the classic defense mechanism in places like Dis when someone's realizes they may have been rude or stepped over a line (or knows it all along, but doesn't want to feel like a jerk) "Well you asked" "It is only my opinion, I have a right to it." Like that excuses bad manners and rudeness. "I know people are going to flame me but ................."

Sure some people have asked questions with out being rude. The situation is a difficult one to understand, however asking questions does not have to be rude or harsh, and many people were. Especially to a person that needs help, not others feeling high and mighty for their opinion.

 

[3DisneyNUTS]

Disneyfun1:

Ihave been following your DD's injury since it happened. I am sorry she got hurt and I am glad that Disney is finally starting to do something.

I think that many people here on the DIS have a hard time believing that Disney could treat you so callously. The know the "pixie dust" Disney that comes in gang-busters over the littlest boo-boo. My DD had Mickey himself hold her hand in the MK's first aide station while she was getting a Band-Aid for a cut. If Mickey will hold your kid's hand for a cut, what will Disney do in a more serious situation? Frankly, not much. As you have found out. However, some people will look at Disney's reaction and blame your DD for Disney's lack of response. They think that she must have done something wrong for their beloved Disney to treat your family the way they have.

I believe you 100%. I know what Disney can do in situations like this. My mother was injured by a soaked falling ceiling tile in her room at the Contemporary Resort. The plumbing above her had a leak and the tiles became so soaked with water that 3 of them fell. Right on my mother's head. She was in a handicapped room because she is disabled, partially by neck surgery. The blow to her head left her with headaches and injured her neck even more. What did Disney do? They called the paramedics. My mother eventually went to urgent care on her own after the headaches became too bad. Disney didn't comp them the room. Disney didn't comp them a meal. The manager never checked up with her. Disney didn't even move them into another room, even though the carpet and their belongings were soaked. Disney said to keep all the bills and they would pay them ... but then my mother would have to sign away any rights to further litigation. Her disability was made worse by several pounds of wet tile falling on her head and they did nothing. And yes, she is now suing Disney.

It seems the more serious the incident, the less Disney does. Just to cover it's corporate butt.

((Robin))) you poor mom! I hope she is getting better severe headaches have got to be brutal!

It is unfortunate since a court would never fault a company for "doing right" by a customer who is injured. Paying a little more attention or checking in would not go against Disney in anyway. I guess with such a big company they cannot be on top of what the CM will say or do so they prohibit interaction rather than risk a Cm admitting fault. It is such a shame

 

[lillygator]

That is just the classic defense mechanism in places like Dis when someone's realizes they may have been rude or stepped over a line (or knows it all along, but doesn't want to feel like a jerk) "Well you asked" "It is only my opinion, I have a right to it." Like that excuses bad manners and rudeness. "I know people are going to flame me but ................."

Sure some people have asked questions with out being rude. The situation is a difficult one to understand, however asking questions does not have to be rude or harsh, and many people were. Especially to a person that needs help, not others feeling high and mighty for their opinion.

Unfortunately - for the most part, we can't dictate how posters post/act....


Oh and I am not defending myself...I didn't feel I was rude and sorry if the poster did. Maybe the devil's advocate because I can see both sides. I too, doubtfully, would post anything like that that happened to my family because I know from experience here on the DIS how that can take!

I do hope DSD is doing well and no further injuries occur later. Hopefully you can have a second opinion once arriving home just to make sure.

 

[robinb]

((Robin))) you poor mom! I hope she is getting better severe headaches have got to be brutal!

It is unfortunate since a court would never fault a company for "doing right" by a customer who is injured. Paying a little more attention or checking in would not go against Disney in anyway. I guess with such a big company they cannot be on top of what the CM will say or do so they prohibit interaction rather than risk a Cm admitting fault. It is such a shame

Thanks . Honestly, I think a little more compassion would have changed things quite a bit for Disney. If they at least pretended to care I think my mother might have signed the form and "settled" for her current medical expenses. I think that is counter-intuitive to the legal department whose job it is to protect the corporation. It turns our with her continued pain from the incident I think refusing the expenses was the right decision.

 

[DisneyPhD]

That's me, the original ray of sunshine

Just so you know, if anything bad happens on your trip (which in all seriousness I'm sure it won't) , please tell us about it so we can rip it and you apart to pieces!!!!! Apparently many of us have no other way to express ourselves .

Well lets just hope everything goes off with out a hitch. All the same I think I will skip the 1st seat on SM. I like the middle anyway because you get a little less wet.

I will say one thing, we normally have a wonderful time on vacation and a lot of that has to do with attitude.

 

[lillygator]

DisneyPHD - have fun! We'll be there right after you....the 16th! It's been pretty nice to warm here so I hope it stays that way for your trip!

Seems a ton of DIS'ers in May...are you wearing Lime?

 

[DisneyPhD]

DisneyPHD - have fun! We'll be there right after you....the 16th! It's been pretty nice to warm here so I hope it stays that way for your trip!

Seems a ton of DIS'ers in May...are you wearing Lime?

I own no lime green. I at one time got a bunch of the lime green mickey head paint samples from DH, but lost them before I could figure out what to do with them. I often wonder how many other guests are Dis members. I am expecting HOT compared to what we are used to. It is 75 here today and feels warm. Thank goodness half of our trip will be at Vero Beach.
May is my favorite time of year for WDW. (but March is my favorite time not to be in MI. )

 

[Lisa loves Pooh]

It's actually been kind of cool weather lately. Early in the week very breezy and in the 70s on the coast. Today is 80s but still a breeze in the air. We were swimming and my little one was shivering. Doesn't seem too hot right now for what I'd expect this time of year.

Enjoy your trip!

 

[Keggy]

I used to work in Guest Relations at the MK. Now, granted this was 6 years ago.... To the OP - if there is something that you specifically want - from the Claims Adjuster - you need to specify. The claims adjuster is going to be looking at the specific situation at hand and will assess the damage. If it was caused by Disney or through the actions of your DD. If they find they were at fault - they will tell you. They are not trying to scam you. Any compensation they would give you is a drop in the bucket for them. (I don't mean this to sound negative, just trying to be honest). The problem lies with uniformed cast members. If you are not getting the attention warrented - ask for a manager.

There are probably camera's that caught it. So, they would be able to tell whether or not the DD was standing. Plus, the cast members watching would be witnesses.

I have heard of cases where Disney offered a certain compensation, the guest declined it to take Disney to court and then the judge thought the compensation previously offered was sufficient and then it is the judges call. When Disney offers compensation, it is "normally" very generous.

Good Luck to you with the situation - sorry that it has affected your vacation and I hope your daughter is feeling better.