DCL shows that they CAN cancel cruises for no reason - Wonder's 12/9/12 and on

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Exactly what I was thinking. And if DCL still wanted to sail Alaska in the summer, the Wonder already has that "bar" that works well in Alaska's climate. Wouldn't be suprised if Wonder does Carrib. in fall/winter and Alaska in the summer. Best of both worlds! haha no pun intended :D

Not for those of us who wanted to travel out of the western ports year round. :(
 
Not for those of us who wanted to travel out of the western ports year round. :(

I think Disney came to LA at the worst time. i also think that they waited too long for a new ship(s). If they had gotten the Dream in for example, 2005, they would/could have more options for itineraries.
 

Is Carnival a bad cruise line? I know their 'stereotype' is partying and drinking but I don't know if this is true.

My friends are considering Carnival so Im just wondering.

A couple of thoughts...

The "stereotypes" that Carnival is a "bad" cruise line come from the size and popularity of the line. For instance, about 10 years ago when I was a travel agent there was a Carnival ship and another cruise line's ship (I think it was NCL) where both had small fires within about a month of each other. The Carnival fire was ALL OVER the news, getting a bad wrap, etc (because it's a "big name" cruise line). Yes, NCL is also well known, but for whatever reason the story about the NCL fire was never picked up (the news just didn't care as much I guess). Funny thing was, even though Carnival got the bad wrap, they gave concessions to people on board where NCL didn't! Carnival handled it well and got the bad wrap but no one knew about the poorly handled NCL incident. Therefore, just keep in mind that Carnival has more ships than just about anyone and is such a big name, which is why you will always hear more negativity about what happens with them over anyone else. Also keep in mind that the same people who complain about Carnival also PRAISE Holland America or Princess or Windstar - "higher end" cruise lines that are now or once were owned/ran/operated by Carnival (Just as Royal Caribbean and Celebrity are the same, so are HAL, PCL, and CCL). So again, it's all about "attitude."

With that said - I have sold and been on many cruise ships, including a 7 night sailing on Carnival, and I would not sail Carnival again unless it was a free cruise that was given to us or something. One thing we must remember is that stereotypes are born from some bit of truth, and in the case of Carnival I have found it true that they gear themselves towards the crowds who are looking for a "bargain" (typically younger folks who want to get away, have fun, and not spend much doing it). I wouldn't call them a "lower end" cruise line, but their goal is definitely to sell more space on more ships at a lower price, and that's exactly the crowd you will find. They are not by any means "higher end" (which is what Disney would be considered to most). On my sailing I found that there was a lot of drinking, partying, gambling, and loud/boisterous people (unlike a Disney cruise packed with "family friendly activities" - but again, aside from a few games during the day, these were the only things to do on the Carnival cruise). Since my husband and I don't drink or gamble, Carnival is just not the cruise line for us. HOWEVER, keep in mind that hundreds of thousands of people love them. It just depends on the experience your friends are looking for. What they enjoy, don't enjoy, and what their expectations are. If they are fun-loving people who aren't looking for a family oriented Disney-type cruise or a luxury 5-star experience then Carnival would be a great choice for the money. They have descent food, good night-time shows and entertainment (comedy, magic shows, etc), lots of dance clubs, bars, and casinos. Just realize that the "quality of service" will be lower and you have to expect to "get what you pay for." (An example of that would be when I went on their cruise ship and got the soda card. Yes, I got soda any time I wanted. However, unlike Disney where you go to the fountain and get a fresh drink any time you want, on the Carnival cruise you had to go to a bar and ask for a soda. The would NOT give you a can, and they would NOT open a new can for you. Since they were the bar, they would poor whatever was sitting there left-over from whatever can they had just used to make a mixed drink. Often the soda was warm and flat. You had to take the soda, then throw it away and go back and ask for another until you got a soda worth drinking. It's been many years since I've been on CCL so I don't know if they have fountains now or if they still do it this way, but this is just one example of how the "quality" is lower).

LOL, I guess in the end the shorter thing to say would be "it's all based on personal preference." I would just recommend that your friends do some research before they book. They should determine what type of experience they're looking for, compare that to their budget and what's available, and then make a decision.

Good luck to them - I hope this helps! :thumbsup2
 
Not for those of us who wanted to travel out of the western ports year round. :(

This +1!!! We've done two cruises, both on the Wonder, and as much fun as Castaway Cay was, the cost of not having to fly to FL made the MR cruise so much more affordable! And as wife doesn't like the cold, Alaska is proving to be a hard sell...
 
(apologies if this has been answered and I know it is slightly off topic)... Why would DCL take the Wonder and move it east and then move the Magic west (for alaska)? They are basically identical structurally. Seems kind of strange to flip flop ships like that.

Not if they were looking for somthing the Magics spot while shes in an extended drydock, and the dry dock of choice is in the Vancouver area, and at the time of year that they Wonder would normally be in Mexico, which they are having issues with and dont plan on going back to. Its not uncommon for a ship to move several hundred if not thousands of miles for a few months out of the year, then go back again.
 
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Not if they were looking for somthing the Magics spot while shes in an extended drydock, and the dry dock of choice is in the Vancouver area, and at the time of year that they Wonder would normally be in Mexico, which they are having issues with and dont plan on going back to. Its not uncommon for a ship to move several hundred if not thousands of miles for a few months out of the year, then go back again.

Tell me how dry dock is handled? Do "reservations" or arrangements need to be made years, months or weeks in advance? What about crossing the PC? How far in advance do arrangements need to be made to cross the canal? What about ports? Are there any ports that are very difficult to book?

The abrupt cancellation and change in schedule makes me think that something came up that Disney couldn't turn down and it was worth losing money in order for this opportunity. Could it be that the PC was booked solid in January but there was a cancellation and opportunity to cross the PC in December if they jumped on it?
 
Not for those of us who wanted to travel out of the western ports year round. :(

+2 and they haven't marketed to Australian and NZ markets who are travelling to the US in record numbers with our economies still strong and dollar high. We have DIsneyland ads on TV. If they also advertised DCL which is similarily priced 7 day offerings from here (but a superior product for families), then there is a whole new group of cruisers.
 
Agreed. AND, they haven't even marketed DCL right here in Southern Cal. Not a single TV ad, unlike when the Magic was here in '05 and '08. The lack of basic marketing is appalling. It's like it was designed to fail. :confused:

I'm one of the canceled December cruisers as well. To say I am angry about it is an understatement. We were on the Wonder for the Christmas Cruise when we found out our Dec 2012 cruise was canceled from another passenger. DCL didn't even contact us. Gee thanks, my kids' Christmas gift was going to be "we're doing it again next year" and now SORRY. I can't rebook for the Magic or Fantasy for about double the price I had for the Wonder. And I'd have to budget an additional $2000 for airfare to Florida.

What really ticks me off is that for whatever reason, DCL has decided that some future unnamed cruiser's business is more important than mine. :mad: I chose to book our Christmas holiday with them and they decided to cancel and throw a small OBC at you. It would be different if we were able to book another cruise for the 3 week holiday period for a similar price, but unfortunately we cannot.
 
Actually I've seen several Southern California billboards advertising the Mexican Riviera cruises. There's one on the 405S near Westminister and another on the 710N just out of downtown Long Beach, and that's just the two I see regularly -- I've noticed several others.
I feel very bad for those whose cruises were cancelled and I'm not sure why DCL handled things the way they did. If they are going to move the ship, I can't see why they wouldn't wait until after current schedule.
However, much as I hate to see the Wonder leave SoCal, I can understand DCL wanting to limit the Mexico sailings. No matter how much I loved the DCL experience, I wouldn't pay to go to Mexico anymore. There are hundreds of thousands of others who feel the same way I do and we're not just hysterical over-reacters who can't think for ourselves. Mexico has become a dangerous place and I'm not comfortable taking our daughter there.
Perhaps as others have said the Wonder will spend midwinter on the East coast and the rest of the year doing Alaska and California coastal cruises.
Personally we would love to do a PC cruise and if they offered them twice a year we'd get the chance in 2013.
 
Agreed. AND, they haven't even marketed DCL right here in Southern Cal. Not a single TV ad, unlike when the Magic was here in '05 and '08. The lack of basic marketing is appalling. It's like it was designed to fail. :confused:

I'm one of the canceled December cruisers as well. To say I am angry about it is an understatement. We were on the Wonder for the Christmas Cruise when we found out our Dec 2012 cruise was canceled from another passenger. DCL didn't even contact us. Gee thanks, my kids' Christmas gift was going to be "we're doing it again next year" and now SORRY. I can't rebook for the Magic or Fantasy for about double the price I had for the Wonder. And I'd have to budget an additional $2000 for airfare to Florida.

What really ticks me off is that for whatever reason, DCL has decided that some future unnamed cruiser's business is more important than mine. :mad: I chose to book our Christmas holiday with them and they decided to cancel and throw a small OBC at you. It would be different if we were able to book another cruise for the 3 week holiday period for a similar price, but unfortunately we cannot.

They've marketed like CRAZY in California. There are billboards all over Northern California (which is Disneyland's biggest market after Southern California). There are 3 billboards within 4 miles of my house in Sacramento.
 
Oh trust me they are going to get their fair share of bad press from me...we have been palnning this Christmas cruise for years...and all they are offering for compensation is $500 ship board credit...money that goes right back in thier own pockets. Our price for this cruise was $5100 for a secret porthole room and now you can't get a christmas cruise for under $7000 for an interior room. This sucks!
 
I am already in the works of writing letters to Presidents and CEO. Not sure if it will help at all. Maybe if we all come together as a group and file petitions or something.....we might get somewhere! Any thoughts from anyone! I am just sooooo ticked off about this thing. At least I now have found a place to vent other than crying over it at home and driving hubby crazy.
 
My brother was planning to get married on the 12/9 cruise. We were literally days away from booking 12-15 cabins when DCL canceled it. Now they are scrambling to figure out if they can ask their guests to pay more to fly to FL (they live in LA)- and pay more for the cruise (whether it's the Dream or Fantasy or Magic, or change to January)- or hold out hope that there will be something that still works with people's vacation schedules out of LA during that time period. But we need to know ASAP so it can get booked!
 
I am already in the works of writing letters to Presidents and CEO. Not sure if it will help at all. Maybe if we all come together as a group and file petitions or something.....we might get somewhere! Any thoughts from anyone! I am just sooooo ticked off about this thing. At least I now have found a place to vent other than crying over it at home and driving hubby crazy.

PLEASE share addresses/names!! I spoke to Ginger at customer service today (supervisor) who refuses to give my hubby or I names or addresses to write to other than disneycruise.com. Really. And refused to let our call escalate to the next level. Won't let us talk to anyone else. Very frustrating to say the least.

The onboard staff were soooo sympathetic and nice. Too bad that hasn't translated into the customer service call center folks.
 
PLEASE share addresses/names!! I spoke to Ginger at customer service today (supervisor) who refuses to give my hubby or I names or addresses to write to other than disneycruise.com. Really. And refused to let our call escalate to the next level. Won't let us talk to anyone else. Very frustrating to say the least.

The onboard staff were soooo sympathetic and nice. Too bad that hasn't translated into the customer service call center folks.

OH I know exactly what you mean...I dealt with Bernadette....for polite and apologetic but refused to let me talk to a supervisor until the third call and tears....at which point she transfered me to Misty...the manager...who was cold, rude, and no help what so ever. All of them refused to give last names, and or names of anyone above them...so yes...I am going straight to the president/ceo. (if my letters ever get there.) I have Robert Iger as president of Disney and Karl Holz as President of the DCL. Still have only found the regular addresses on web sites though...still searching the web. I really think they are going to lose a lot of business over this. We are avid disney fans because of the great service. That has now changed. I just looked into RCCL and found a xmas Cruise 7 day carribbean on one of their larger ships with the ice rink etc for only $4000. I think I may give them a try instead. Did Carnival once and hated that, but I have heard good things about RCCL.
 
Not if they were looking for somthing the Magics spot while shes in an extended drydock, and the dry dock of choice is in the Vancouver area, and at the time of year that they Wonder would normally be in Mexico, which they are having issues with and dont plan on going back to. Its not uncommon for a ship to move several hundred if not thousands of miles for a few months out of the year, then go back again.

Let's see if I understand you correctly (my kids will tell you I'm always wrong): The Magic will be in an extended dry dock. Why not the usual place on the east coast? (Is it Norfolk, VA?) I get why DCL might want the Wonder to take the Magic's itineraries especially if the Wonder's itineraries aren't as profitable or are problematic. I'm not sure I get your logic. Sorry, I guess I'm a little slow.
 
OH I know exactly what you mean...I dealt with Bernadette....for polite and apologetic but refused to let me talk to a supervisor until the third call and tears....at which point she transfered me to Misty...the manager...who was cold, rude, and no help what so ever. All of them refused to give last names, and or names of anyone above them...so yes...I am going straight to the president/ceo. (if my letters ever get there.) I have Robert Iger as president of Disney and Karl Holz as President of the DCL. Still have only found the regular addresses on web sites though...still searching the web. I really think they are going to lose a lot of business over this. We are avid disney fans because of the great service. That has now changed. I just looked into RCCL and found a xmas Cruise 7 day carribbean on one of their larger ships with the ice rink etc for only $4000. I think I may give them a try instead. Did Carnival once and hated that, but I have heard good things about RCCL.


DCL will NOT lose a lot of business because of this. THey willlose those people who feel that the compesation offered it not enough for the cancellation, but for anyone who doesn't rebook, someone else will take their place. I am sorry that DCL cancelled some cruises and people are upset, rightfully so. However, they did NOT do it for "No Reason" as the OP has suggested. THey did it because someone, somewhere decided to do it. SO far no one knows why, and there are a lot of rumours and speculation. I imagine DCL will eventually come out with itineraries for the Wonder during that time.

RCI and Carnival both have excellent products. THey are not DCL nor is DCL them. They offer different experiences for passengers, such as ice skating and ziplining. RCI has Dreamworks characters, Carnival has excellent food and service. The reason they can price their product lower than DCL is simply a matter of how many ships they have. Way back when, in the mid to later 80s, when cruising was really becoming popular for more than the very wealthy, most cruise lines went the same places and charged the same fares. The more ships a line could build the more passengers they could carry, and the less they could charge and still make a whopping profit. DCL has 3 ships. They sail close to full all the time. When they need to fill a sailing, they will offer last minute deals, but not always.

Again, I am sorry that people have had plans cancelled through no doings of their own. But it does happen.
 
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