I'm not too sure if DisneYE got any resolution but I will strongly advise you not to buy it.
I'm nearing the end of my 8th month sleeping on this mattress, and it is absolutely nothing like the one we've slept on so many times on the boat. Chris has said it would soften up - it never has.
While my full review is above here's the update. I purchased a 5-inch gel infused foam topper for $150. That made the bed "sleepable" and more like what I thought I was buying. It has been almost 8 months since purchase so yesterday when changing the sheets I thought, let's remove the foam topper and see if there is any difference as Chris has said there would be. There wasn't and after an hour of tossing and turning I got up and put the topper back on the bed.
Now, you might think with a topper that thick the mattress wouldn't have a chance to loosen and soften like Chris said it would. But I would also add that we have that tell tell hump in the middle that shows the "trenches" where 2 people have slept. So, we've had enough weight to create that change in the mattress but still it is FIRM and not at all in a good way, at least not for a side sleeper.
It's President's day so my advice go out and find a mattress that you can test that is on sale or try the $150 gel infused foam topper on top of the mattress you have now.
I will be curious to see if DisneYE got any resolution. When I called the manufacturer they said "we don't warranty comfort" which is EXACTLY what I buying for $2400....or THOUGHT I was buying b/c they never delivered the mattress I spent 40+ days sleeping on.
Buyer Beware