Yesterday I saw a FB post from a woman who was given wrong info (three times) about where to pick up the bottle of alcohol she bought in a port--not, mind you, anything she was trying to "smuggle," just rum she bought on vacation. By the time she made it through customs to the lost and found, where she was told her rum would be, it was too late for her to return to the ship to the ACTUAL location of her bottle because she'd already cleared customs. (By the way, it was deck 4.) So she had to leave without her property.
It's frankly ridiculous that no one at guest services knew where the alcohol would be for pickup. And now she has to file a claim for a refund. And we all know that can take days and weeks.
DCL knew about this for months. If they had no clue how to implement this so-called industry standard, they could have asked any other cruise line in the industry. It's just to frustrating to watch, even when it's not me. And people still claim that service isn't suffering even as prices increase.