Davids DVC: Rental reimbursement or rescheduling?

[Sandisw]

If an owner has distressed points, I would think it is even more important they take the offer up of rebooking. They still have their 70% and they did not deliver on the contract (again, no one did which is why this is so debatable) . I would also ask questions in that case about what happens to their 30% if they are unable to rebook for certain.

To be specific, I think it benefits:
-owners who do not have distressed points because there are more potential renters (depending on expiry they can still keep their 70% and the option is there to be made whole)
-renters because there are more options for rebooking their stay and have an option for a non-refundable contract where their points are most likely still available in some capacity but could not be delivered at that specific time through no fault of anyone.

I agree with you that if an owner has distressed points and cant rebook the original renter, than sure, this offer might make sense,

But, Davids wants it to be the only option. For an owner like me, who used borrowed points..which means my renter would have a full 11 months to reschedule, why should he not be the first one who gets to use my points?

Or, if my renter can’t afford to go in the next few years, and I am willing to give back the money, and just keep the points, why should he not be offered it first? Why should Davids get it?

 

[Marionnette]

If an owner has distressed points, I would think it is even more important they take the offer up of rebooking. They still have their 70% and they did not deliver on the contract (again, no one did which is why this is so debatable) . I would also ask questions in that case about what happens to their 30% if they are unable to rebook for certain.

To be specific, I think it benefits:
-owners who do not have distressed points because there are more potential renters (depending on expiry they can still keep their 70% and the option is there to be made whole)
-renters because there are more options for rebooking their stay and have an option for a non-refundable contract where their points are most likely still available in some capacity but not delivered.

Distressed points expire within the next 3 months. David’s is not accepting reservations that occur during the summer. Those distressed points WILL NOT GET RENTED OUT! They will expire. In fact, any points due to expire in the next 5 months (June - September use years) will go to waste before David’s will entertain the thought of attempting to re-rent. Owners who had points expiring in March and April are already screwed out of their points. In addition, any current UY points for owners who have June or August UYs are now locked into that UY because we are past the banking deadline for them. And if David’s doesn’t act soon, the Sept. UY points will also be affected.

You really don’t understand how DVC works.

BTW, owners do not have 70% of what the renter paid. They have 70% of what David’s owed them after David’s took their cut. That means that out of every $18-$19 per point paid by renters, David’s kept $4.50 per point for commission plus $4.05-$4.35 per point. That’s 46.7%-47.5% of what the renter paid that is still in David’s hands, not 30%.

 

[ziravan]

Kind of funny that all this time I was sure that if we rented it had to be through a reputable broker to lessen the risk, and in this scenario it seems like the private renters are for the most part better off.

A few private transaction owners are being jerks about it. In the main though, the private owners manage their own reservations in part BECAUSE they like the interaction with fellow Dis-ers. They already have relationships with their renters.

My one reservation that was booked in April was a repeat renter and we’ve already rebooked for September. I had even offered a refund if that would work better.

How can I afford to do that? Volume volume volume. No, JK. It’s the LACK of volume that lets me be more flexible. I didn’t have to figure out how to manage 5,000 reservations, just one.

THAT to me is why David’s should employ that personal obligation that owners might feel towards their particular renter to make things right. IF I WERE an owner working through David’s, I’d feel just as responsible to make things right for my own renter as I did as a private owner. Making things right for David’s or some other renter? Literally not my problem, either contractually or ethically.

 

[tallguy001]

David should simply have some staff dedicated to collecting the following information:

• Renters who would like to contact the owner
• Owners who would like to contact the renter

If there is a match, put them together to work it out. Pay out the 30% to the owner and wash their hands of that particular situation.

 

[DVCindy]

David should simply have some staff dedicated to collecting the following information:

• Renters who would like to contact the owner
• Owners who would like to contact the renter

If there is a match, put them together to work it out. Pay out the 30% to the owner and wash their hands of that particular situation.

I agree. I just sent a 3rd email to David's again requesting that they provide us with this option. I am ready, willing, and able to rebook a reservation for my April renters, and the more time that passes, the less options my renters will have as far as resort availability. I'm very frustrated and unfortunately have 2 more contracts with them for other renters with May and June reservations.

 

[CraigInPA]

I reached out and rebooked my May renters, then sent David's an email. Finally got a response from them. It follows:

"We appreciate you reaching out to the C family to circumvent the long wait times and accommodate their need to move travel dates.

If you want to continue to work directly with the C family, you are more than welcome to do so on the condition that the C family confirm with us, via email, that they are in agreement to work directly with you, relieving David’s Vacation Club Rentals of any further compensation or assistance as this will become a private rental with directly with you. Once this is confirmed, we will promptly pay you the remaining 30%.

We will proceed to contact the C family now and upon receipt of approval from them, we will complete the agreement. Please respond with your acknowledgment."

I'm absolutely floored by that response from David's.

They're basically saying that if you, as the owner, reach out and help your renter, that David's will not be paying the final 30% due on check in day!

That is the most outrageous thing they've done yet, and I didn't think they could top what they already had done!

 

[lovethesun12]

But, Davids wants it to be the only option. For an owner like me, who used borrowed points..which means my renter would have a full 11 months to reschedule, why should he not be the first one who gets to use my points?

Or, if my renter can’t afford to go in the next few years, and I am willing to give back the money, and just keep the points, why should he not be offered it first? Why should Davids get it?

Lets put it this way. I have a rental for this summer - lets pretend that I rented from you. I want to rebook an October stay so you have the chance to offer me a refund and honestly that would be great for the both of us so I take it and book my stay for October direct with Disney.

Here is why I don't think it's the best case. The contract next to us could have points expiring in November, and a rental who can only travel Christmas.

Through David, I would rebook my stay to October, the other renter book Christmas and are both made whole. You would receive your 100% by Christmas and the other owner theirs by October. Everyone is happy.

Through the scenario where you refund me, all is good but really we don't owe each other that because we both directly dealt with David. Meanwhile, the other owner is upset because they are only walking away with 70% of the agreed price and the renter walks away with potentially nothing.

But I digress. I guess we will have to agree to disagree on this

Distressed points expire within the next 3 months. David’s is not accepting reservations that occur during the summer. Those distressed points WILL NOT GET RENTED OUT! They will expire. In fact, any points due to expire in the next 5 months (June - September use years) will go to waste before David’s will entertain the thought of attempting to re-rent. Owners who had points expiring in March and April are already screwed out of their points. In addition, any current UY points for owners who have June or August UYs are now locked into that UY because we are past the banking deadline for them. And if David’s doesn’t act soon, the Sept. UY points will also be affected.

You really don’t understand how DVC works.

BTW, owners do not have 70% of what the renter paid. They have 70% of what David’s owed them after David’s took their cut. That means that out of every $18-$19 per point paid by renters, David’s kept $4.50 per point plus $4.05-$4.35 per point. That’s 46.7%-47.5% of what the renter paid that is still in David’s hands, not 30%.

Why do you not think I understand how DVC works? Nothing in your explanation was anything I didn't already know. In the case of those owners I would ask those questions as well. They are valid questions.

I also realize that the entire 70% does not go to the owner. Why would anyone work for free?

 

[Sandisw]

I reached out and rebooked my May renters, then sent David's an email. Finally got a response from them. It follows:

"We appreciate you reaching out to the C family to circumvent the long wait times and accommodate their need to move travel dates.


If you want to continue to work directly with the C family, you are more than welcome to do so on the condition that the C family confirm with us, via email, that they are in agreement to work directly with you, relieving David’s Vacation Club Rentals of any further compensation or assistance as this will become a private rental with directly with you. Once this is confirmed, we will promptly pay you the remaining 30%.

We will proceed to contact the C family now and upon receipt of approval from them, we will complete the agreement. Please respond with your acknowledgment."

Now, see, he should have sent this out to all owners first, and gotten them to reach out to the renter, and work it out. It would have saved him a lot of headaches,

Glad to know he realized this needed to happen, especially since it allows him to keep his commission.

 

[Marionnette]

As a renter I’m still of the opinion that a case can be made that the renter has very little fault in this other than maybe not buying insurance.

I know that my contract does not tell me if the points I’m renting are expiring in a month or a year. All I know is that I have rented valid points from an owner through David’s and that a reservation has been booked. In perfect times that is all I needed to know but these aren’t perfect times and I think that an argument could be made that the owner and David’s has fault for renting points so late into there UY and having a contract that does not address the closing of the resorts by the property management company (Disney Vacation Club) acting on behalf of the owner of the time share.

Can an owner explain why as a renter I shouldn’t feel like I’ve gotten the short end of the stick in this scenario?

I think that the points UY And how they could become unusable is between the owner and DVC to dispute not involve the renter. Just my take and I know I could be wrong.

Owner here. And FWIW, I believe there are three “ends” to this stick and you’re getting one of the shorter ones. You’re being offered a voucher, instead of a confirmed reservation, regardless of the status of the owner’s points. That voucher may or may not be worthless in the long run. Only time will tell. I would be upset and frustrated if I were in your position. However, I would not be directing my irritation at the owners. They’re getting the other short end.

 

[DVCindy]

I agree. I just sent a 3rd email to David's again requesting that they provide us with this option. I am ready, willing, and able to rebook a reservation for my April renters, and the more time that passes, the less options my renters will have as far as resort availability. I'm very frustrated and unfortunately have 2 more contracts with them for other renters with May and June reservations.

Well.... that was the fastest reply ever!

I received the following response: " It is not advised to contact the guests directly as we are working on the travel credit on our end. As the intermediary, it is outside of our agreement to have you contact the guests directly."

So, l feel they are forcing the travel credit as the only means of resolution even when an owner has the ability to rebook travel.

 

[Marionnette]

Now, see, he should have sent this out to all owners first, and gotten them to reach out to the renter, and work it out. It would have saved him a lot of headaches,

Glad to know he realized this needed to happen, especially since it allows him to keep his commission.

Just spitballing here, but do you suppose that David’s was fearful that if owners and renters begin contacting each other without going thru David’s, they might lose repeat customers in the future? What would prevent owners from directly contacting those renters when they have excess points later on? Or what stops the renter from reaching out to the owner to refer a friend for a rental rather than sending that friend to David’s?

 

[DGsAtBLT]

I'm absolutely floored by that response from David's.

They're basically saying that if you, as the owner, reach out and help your renter, that David's will not be paying the final 30% due on check in day!

That is the most outrageous thing they've done yet, and I didn't think they could top what they already had done!

Am I reading it wrong? I thought it’s the opposite, that they’re saying once it’s confirmed the renters will work with the owner directly Davids will pay out the 30% and wash their hands of that case.

 

[DGsAtBLT]

Just spitballing here, but do you suppose that David’s was fearful that if owners and renters begin contacting each other without going thru David’s, they might lose repeat customers in the future? What would prevent owners from directly contacting those renters when they have excess points later on? Or what stops the renter from reaching out to the owner to refer a friend for a rental rather than sending that friend to David’s?

My guess is thats absolutely playing a part as well as worry it blows back on them if conversations or future rentals turn sour.

 

[ziravan]

Just spitballing here, but do you suppose that David’s was fearful that if owners and renters begin contacting each other without going thru David’s, they might lose repeat customers in the future? What would prevent owners from directly contacting those renters when they have excess points later on? Or what stops the renter from reaching out to the owner to refer a friend for a rental rather than sending that friend to David’s?

He should be more concerned with solving the current crisis than protecting his future business model.

Said differently, screwing over both his current owners and renters is doing more to damage his future business model than whatever lost business from owners and renters making direct connection, and I believe that could be significant. It’s just not MORE significant than the ongoing slaughter of trust occurring right now.

 

[tallguy001]

Just spitballing here, but do you suppose that David’s was fearful that if owners and renters begin contacting each other without going thru David’s, they might lose repeat customers in the future? What would prevent owners from directly contacting those renters when they have excess points later on? Or what stops the renter from reaching out to the owner to refer a friend for a rental rather than sending that friend to David’s?

Maybe, but shortsighted. No chance these owners or renters will use this “service” again if they are being treated like this now.

 

[Amymouse13]

Am I reading it wrong? I thought it’s the opposite, that they’re saying once it’s confirmed the renters will work with the owner directly Davids will pay out the 30% and wash their hands of that case.

That's what I read too... If you both agree to void your contracts with David's, they will bow out and you guys are on your own. Though the risk is obviously Disney stays closed a long time and you can't accommodate renter and now have no middle man. The renters only recourse is now against you. But I digress as no one knows when Disney will reopen.

 

[Sandisw]

Just spitballing here, but do you suppose that David’s was fearful that if owners and renters begin contacting each other without going thru David’s, they might lose repeat customers in the future? What would prevent owners from directly contacting those renters when they have excess points later on? Or what stops the renter from reaching out to the owner to refer a friend for a rental rather than sending that friend to David’s?

Maybe, and a new post from someone seems to indicate they do not want owners to do it,

So, the fact that someone already rescheduled the renter, they were stuck letting it become a private transaction,

But, when it’s still in place, he doesnt want owners to do it. I went from maybe he is trying to back to my initial feelings

 

[Sandisw]

Well.... that was the fastest reply ever!

I received the following response: " It is not advised to contact the guests directly as we are working on the travel credit on our end. As the intermediary, it is outside of our agreement to have you contact the guests directly."

So, l feel they are forcing the travel credit as the only means of resolution even when an owner has the ability to rebook travel.

Yup, and that puts the owner and the renter at a disadvantage. If it were me, I’d still reach out, rebook the renter, and tell Davids it’s set, and you’d like your 30% and will have the renter let them know they are waiving right to relief from Davids,

But that is Mel

 

[WDWEPCOT]

Funny how he is changing his tune - I reached out to him about my April renter - he contacted the renter and told the renter I was willing to rebook them - I had also myself contacted the renter to inquire about if they were going or rebook (this was before the resort closed) - the renter indicated they were not going and would like to rebook - David's did contact the renter and informed the renter I was willing to rebook - from there the emails from David's have not addressed any questions from the Renter and have been the standard replies - His communications seem to be dependent upon whom you speak to at his organization and when you speak to them - one day it is one thing from one person - next day something different from someone else.
I pretty much figure I am not going to see my 30% on this April Rental - it is not a lot of points and I would feel bad if the Renter lost out - but the other two rentals I have with him - NOPE not happening - If this crap keeps up - I will contact the Renters and advise them that the reservation will be cancelled and they should demand their money back and proceed with a charge back. Any way anyone wants to slice this pie - David's entered into contracts and has taken it upon himself without checking with the other parties to said contracts and has CHANGED just about everything in the contract - Yup lets all end up in court trying to straighten out this mess in a few years - ain't no one got time for that! David's has succeeded in taking a bad situation and making it all the more stressful and worse for everyone. Please refer back to his advertising about how he would take all the risk and we could rest assured! I know I don't feel very well rested - Anyone??

 

[Sandisw]

Funny how he is changing his tune - I reached out to him about my April renter - he contacted the renter and told the renter I was willing to rebook them - I had also myself contacted the renter to inquire about if they were going or rebook (this was before the resort closed) - the renter indicated they were not going and would like to rebook - David's did contact the renter and informed the renter I was willing to rebook - from there the emails from David's have not addressed any questions from the Renter and have been the standard replies - His communications seem to be dependent upon whom you speak to at his organization and when you speak to them - one day it is one thing from one person - next day something different from someone else.
I pretty much figure I am not going to see my 30% on this April Rental - it is not a lot of points and I would feel bad if the Renter lost out - but the other two rentals I have with him - NOPE not happening - If this crap keeps up - I will contact the Renters and advise them that the reservation will be cancelled and they should demand their money back and proceed with a charge back. Any way anyone wants to slice this pie - David's entered into contracts and has taken it upon himself without checking with the other parties to said contracts and has CHANGED just about everything in the contract - Yup lets all end up in court trying to straighten out this mess in a few years - ain't no one got time for that! David's has succeeded in taking a bad situation and making it all the more stressful and worse for everyone. Please refer back to his advertising about how he would take all the risk and we could rest assured! I know I don't feel very well rested - Anyone??

Exactly how I feel, If you are going to return funds, sending an email to the renter saying you canceled, entitles them to cash back,

I also do not like that he has decide to change, as you say, basically all terms that work in his favor, even when it could be to the detriment of that particular owner and renter,