I agree with what Nonsuch posted , except the non-refundable part. The website states that the one night deposit is non-refundable but when I booked over the phone , I was told I would be refunded if I cancelled at least 5 days prior to arrival. I have never cancelled so I don`t know how valid this is. I have been misinformed more than once over the phone by CMs, most recently when I bought an AP and tried to pay it down with gift cards.
Actually, I would not trust what you were told over the phone. I just tried to cancel our Dapper Day reservation and they flat out told me the could NOT refund my deposit.
In my case, I originally booked the PP. When my group decided to switch to DLH I called to switch my reservation. (this is allowable.) It turns out, the group reservations were closed the whole week leading up to New Years (so I was later told by the CM I spoke with.) After repeated calls, my group was concerned that the DLH to would fill up, and as I did not realize that my PP reservation was non cancellable, I booked DLH with the plan of calling after the Holiday and cancelling my PP. I called first thing Monday morning, and the CM told me she could NOT refund my deposit on the PP. I'm not usually very pushy, but I asked her to please go speak with a supervisor.
She came back and asked if I had dancing shoes available: Because only one day was non refundable, they moved my PP reservation to DLH and dropped my second night, and they dropped the first night of my DLH reservation. So, now, for a two night stay, I have two reservations. (which they connected so that I won't have to move rooms.)
I have booked discounted conference rates before and never had them non cancellable. The CM told me that they had to deliberately add that to Dapper Day because the high rate of people that would book, just in case, and then cancel.
