Customer service is dead and gone......

[bumbershoot]

The moral of the story is, Dippin' Dots are horrible and should not exist.

That's quite a news story linked to! That same location, it seems!

 

[LBIJim]

I imagine they tightened up cart till rules after this ...

http://mynews13.com/content/news/cf...icles/cfn/2013/7/27/universal_studios_em.html

I witnesssed something like this at a lemonade cart at Six Flags. Didn't actually see her pocketing the cash, but she had a "tally board" so she would know how much to pocket later. I didn't report it; figured she would get caught soon anyway by a manager.

 

[Planogirl]

So Universal actually runs those places. First mistake.

 

[Brownie54]

I'm still trying to figure out how they "threw my change back at me". Was it like an underhand lob from just a foot away or was it an overhand blazing fastball with coins included?

 

[SharkyGoddess]

 

[crostorfer]

You went to a theme park, and they only got away with $2 extra from you. Quite frankly, you got a bargain.

 

[BigAlsGal]

I'm still trying to figure out how they "threw my change back at me". Was it like an underhand lob from just a foot away or was it an overhand blazing fastball with coins included?

This made me giggle.

 

[Deanie1]

I read this to mean that Dipping Dots gave him his change back from the $20 and OP went to Guest Relations to complain about not getting the $2 refunded for the flat drink. I can kind of see his point though - why should he pay for an undrinkable pop? Yes, in the long run, $2 wasn''t worth the time wasted but sometimes it is the principle of it.

 

[schumigirl]

Honestly, would it have killed them to give me the $2 back for the one soda I bought for my trouble?

Deanie1.........I read it as they wanted their money back for the good lemonade they kept.

They got a refund for the diet coke that was flat

 

[snoopboop]

Deanie1.........I read it as they wanted their money back for the good lemonade they kept.

They got a refund for the diet coke that was flat

Indeed. They wanted their money back for the lemonade that they kept and drank.

 

[Seeker615]

I had a decent experience with customer service last year but they were so slow!

I bought the full meal package for 3 days. When I bought it I saw there was one quick service restaurant outside of the park. when we got to Universal that was no longer an option. O went to guest services to see what they could do since we already used up our park days and the only quick service option were inside the parks.

They took forever but I did end up with a gift card to use wherever we wanted to eat. I think that was a fair trade off.

 

[peel]

I imagine they tightened up cart till rules after this ...

http://mynews13.com/content/news/cf...icles/cfn/2013/7/27/universal_studios_em.html

I remember this story from the Dis Unplugged last year because they were making fun of the guy's last name.

 

[zebsterama]

Indeed. They wanted their money back for the lemonade that they kept and drank.

That's not what was written.

 

[zebsterama]

As for waiting for a manager to come that would be expected. You are at a small cart not a bigger shop. They cannot allow basic employees to refund money period.

Why would this be expected? Therein lies the service problem to begin with.

 

[damo]

That's not what was written.

Yes it is.

"Honestly, would it have killed them to give me the $2 back for the one soda I bought for my trouble?"

The OP originally bought two sodas but was given the money back for one soda. So that means that they wanted the $2 back for the one soda that they actually paid for and weren't refunded the money for.

 

[keishashadow]

Perhaps she wanted compensation for the trauma of not enough bubbles in her diet soda?

For what it's worth, I once got an undrinkable soda at McDonalds. Someone hadn't mixed the syrup right, and it was thicker than you can imagine. One sip gave me a heck of a headache! I informed them, and got myself a water (because seriously, after that, I didn't want anything sweet). I didn't get comped my meal or anything, but they did send a girl out to stick an "out of order" sign on the drink machine (just that particular soda - the others were fine).

anybody else care to guess how many people show up @ guest services at all amusement park every single day looking for compensation they feel they deserve for whatever issue they happened to encounter?

I'm sure they have guidelines with which they dole out solutions, working in a modicum of common sense into the equation (something that many folks seem to have in short supply or just plain forget it at home when on vacation...along with their manners).

 

[schumigirl]

Yes it is.

"Honestly, would it have killed them to give me the $2 back for the one soda I bought for my trouble?"

The OP originally bought two sodas but was given the money back for one soda. So that means that they wanted the $2 back for the one soda that they actually paid for and weren't refunded the money for.

That's exactly how it reads.

anybody else care to guess how many people show up @ guest services at all amusement park every single day looking for compensation they feel they deserve for whatever issue they happened to encounter?

I'm sure they have guidelines with which they dole out solutions, working in a modicum of common sense into the equation (something that many folks seem to have in short supply or just plain forget it at home when on vacation...along with their manners).

I bet any guess we had would be doubled or trebled easy going by some moans and groans you hear.

Last year we saw a real whiner.......woman and her family came up the boats and she yelled at one of the Captains that the PB boat had left without them......boat had been gone for a good few minutes before they even arrived. She shouted she was going to complain to "whoever runs this........." You can fill in the expletive I imagine.......ridiculous behaviour.

People's sense of entitlement is through the roof these days. And yes manners are non existent at times. I was gobsmacked by the amount of people who forget or don't know what please and thank you mean.

Thankfully I still believe these people are the minority.

 

[keishashadow]

/\

maybe the whole FOTL thing goes to their heads

 

[huey duey & luey]

We listened to a young "lady" rant and rave at the Hard Rock front desk, because bell services placed her suitcase on the ground instead of directly on the cart??

 

[Senator Tressel]

One time a resort employee asked if there was anything they could do for me. I said I'd like to see them do ten pushups. Well, this joker "did" them, but the tenth one wasn't even close to a full pushup. He apparently did not grasp that I paid a lot of money for this vacation. So I demanded to have my stay comped. Couldn't get anywhere on that with the resort, however I am hopeful that the Supreme Court will hear my appeal next time they're in session.