Cruise and Theme Park Operational Updates due to Coronavirus

[kariyava]

Is anyone else still unable to get through to Disney IT? We have tickets (and a resort stay) but haven't been able to reserve park days for two people in our group because MDE inexplicably reassigned their tickets to a third member of our group. I got through to a phone CM who couldn't help me -- she said I needed to call Disney IT. I have been trying since Monday without success. Are they taking calls? If anyone has gotten through to Disney IT in the past couple days, which number did you use?

 

[PixarBall]

Actually down 500 if you are a glass half full kind of person.

More like glass 1/8 full

 

[Disneytrippin']

And just like that they are replacing Splash Mountain. Only if they play" going down the bayou" and include grandma with her walker please.

 

[MickeyWaffles]

Question about the buses - what do you think they will do about bigger groups? Say, 11 people staying together in a grand villa ...

Would they use the empty “do not sit here” seats in that situation? Those people could all sit near each other and would take up multiple zones.

Just curious.

 

[Ninjagrrl]

Question about the buses - what do you think they will do about bigger groups? Say, 11 people staying together in a grand villa ...

Would they use the empty “do not sit here” seats in that situation? Those people could all sit near each other and would take up multiple zones.

Just curious.

I could see that - if you're all together anyway theres no need for social distancing. I know thats what the airlines do with the "Middle Seat Empty" thing. If you are a party of 3, you can all sit in one row.

 

[peaceluv&mickeymouse]

Question about the buses - what do you think they will do about bigger groups? Say, 11 people staying together in a grand villa ...

Would they use the empty “do not sit here” seats in that situation? Those people could all sit near each other and would take up multiple zones.

Just curious.

they will probably let people break the rules just like they will probably let them break the rule for a photo without a mask.

 

[rteetz]

Anyone else think them announcing the adjustments of splash mountain was a PR move to cover the negativity surrounding reopening too soon?

No but it was announced at this time for other reasons likely. We are in the midst of a nationwide movement.

 

[skeeter31]

Question about the buses - what do you think they will do about bigger groups? Say, 11 people staying together in a grand villa ...

Would they use the empty “do not sit here” seats in that situation? Those people could all sit near each other and would take up multiple zones.

Just curious.

I’m thinking they would take up 2 zones of the bus probably

 

[disneyjr77]

Count me in the group that will absolutely want the mask photos because what a WEIRD and CRAZY time to look back on in the future.

I also love the cakesle, FWIW.

This is what my fiance and I keep saying. We're going for our honeymoon in September and it'll just be another way to look back on this year.

 

[Spridell]

As far as we know right now, they won’t. It doesn’t say that they will. Anyone going should prepare to wear it and if CMs allow them to take it off for photos, hooray for them!

People should not go into this expecting maskless photos. They could be disappointed, complain to CMs (unfairly) etc.

Expect to wear it, if you don’t have to, yippee!

I saw people at the hotels and DS this week removing for pictures and cast members did not say anything.

 

[yulilin3]

Can we still fill out the compliment 4 keys cards at guest services? Or just send an email?
I don't have a twitter, I guess I'm bad at being a millennial

yes of course

 

[stephk1981]

I finally got someone to help me on the reservation line with DD December reservation for the parks....but while I was on the line I asked why it wouldn't let me reserve park days for me for our 2021 trip( it will for DS and DD now). My AP will expire the week before that 2021 trip and she said I won't be able to make a park reservation until 60 days before my AP expires( when they allow me to renew.) Doesn't that defeat the purpose of having my resort reservation, the park days may be all gone by then. Anyone else have this issue?

 

[GusGusTheMouse]

As Disney has stated, you must wear your mask at all times except while swimming and eating. They do not say it can be removed for photos, so no. Will people try to break the rules and get away with this? Of course.

You won’t be the only person wanting a maskless photo. Imagine everyone is taking their mask off for photos - what’s the point of the mask policy then if every guest is pulling it off for a picture?

Wear the mask. Follow the rules. If you can’t or don’t want to, don’t go.

I’m actually not so sure this will be true in all places. I could see Disney setting up photo areas that are distanced from others so you can take off your mask to take a photo. I’m particularly thinking of the inlet by the castle on your way to Tomorrowland.

Disney will want to try and profit from the photos if they are still supplying the photographers...

 

[FatBambi]

This is what my fiance and I keep saying. We're going for our honeymoon in September and it'll just be another way to look back on this year.

We're in the same boat. We're going on our late honeymoon and looking forward to goofy mask pictures to commemorate the most unique trip we'll ever take!

 

[JacknSally]

Sorry if these have already been brought up. I got sucked into the Splash retheme thread.

Just saw these on Carlye’s IG stories. @rteetz, apologies if these are out of place on this thread - feel free to delete if so!

 

[Spaceguy55]

I finally got someone to help me on the reservation line with DD December reservation for the parks....but while I was on the line I asked why it wouldn't let me reserve park days for me for our 2021 trip( it will for DS and DD now). My AP will expire the week before that 2021 trip and she said I won't be able to make a park reservation until 60 days before my AP expires( when they allow me to renew.) Doesn't that defeat the purpose of having my resort reservation, the park days may be all gone by then. Anyone else have this issue?

Not sure what the rules are now but can't you still buy a length of stay ticket and when you get inside your 60 days then apply it to a renewal ?
Might need to escalate to GS, but might work ..worth a call anyway...

 

[cristen72]

Hoping for news soon on when existing room only reservations can add tickets. At this point, that’s more important to me than ADRs.

 

[Ninjagrrl]

Not sure what the rules are now but can't you still buy a length of stay ticket and when you get inside your 60 days then apply it to a renewal ?
Might need to escalate to GS, but might work ..worth a call anyway...

except you can't buy any tickets now so that won't help her get her 2021 park reservations before they get limited.

 

[stephk1981]

Not sure what the rules are now but can't you still buy a length of stay ticket and when you get inside your 60 days then apply it to a renewal ?
Might need to escalate to GS, but might work ..worth a call anyway...

That's a good idea, it will be more $ , a length of stay ticket for 9 days is more than I will pay for my FL resident AP and they will only ' upgrade' your ticket. But, I may have to do this to secure park spots....thanks for the suggestion!

 

[csmith1004]

Sorry if these have already been brought up. I got sucked into the Splash retheme thread.

Just saw these on Carlye’s IG stories. @rteetz, apologies if these are out of place on this thread - feel free to delete if so!

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I really wish we had a time frame for TRON. That will factor in to when we activate our APs. Our plan was to activate in October assuming TRON would open sometime in 2021 and we’d have several chances to ride it.